We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,598 reviews.
Good value and easy to use.
26/03/19 by Customer
Great deliveries thanks
26/03/19 by I Mav
Excellent service. Shipment was to Greek island, not easy at all.
26/03/19 by Marina
easy to use online, label arrived quickly, cheaper than paying in post office
26/03/19 by jeremy holland
Lots of choice, simple process, good pricing
26/03/19 by Tony Larkin
My parcel was fragile,more than adequately wrapped but arrived broken in several places.Unacceptable I would like some form of compensation.
26/03/19 by DonnaCharles
Package collected as planned. Delivered in promptly
26/03/19 by Don Morley
Parcel delivered on time and in good condition.
26/03/19 by Customer
Useless, parcel not picked up, no feedback, no time. Rebooked via DPD for an exelleny service.
26/03/19 by Tim
great service and great price will use again
26/03/19 by Nigel Roy Pugh
If I could give this company negative stars on this review I would. Essentially, I had intended to ship 2 packages from the UK to the US, but these were ultimately returned for containing items not cleared for international shipping. Okay, my bad. I didnt pay attention to what I packed in them. I was told theyd need to be returned to the provided return address, which I no longer lived at. I asked if I could update the return address, and Parcelmonkey said yes, if I paid extra. I sucked it up and did so on top of paying the transfer fee to have them return my packages to me to begin with. This entire process took ages. I literally saw customer service reps on their sorry excuse of a customer service chat blatantly ignore me and my attempts to get info on the status of these packages. Finally, since they clearly did not want to actually do their job and help me, they made up some BS excuse about how my packages were lost in the mail, AFTER theyd gotten my money that Id paid to update my return address and to get them to return them. Funnily enough, berating them on twitter got an almost instant response and my packages were magically found within minutes. I finally got them back, 3 MONTHS after this charade began, and I happily paid the full price Parcelforce postage price to re-ship to the US after sorting out the contents. I dont blame the UK Post Office clerk who clearly thought he was doing me a favor by recommending buying postage through Parcelmonkey instead of paying the going Post Office rate, but I will absolutely under no circumstances ever use or recommend this horrible service ever again. Im not a UK citizen, so I know Im not familiar with all the ins and outs of UK laws, but after using Parcelmonkey there I am shocked that the company is allowed to continue operating what appears to be one of the biggest online scams ever. DO NOT waste your precious time, money, or sanity on them.
26/03/19 by Abby
Excellent service, highly recommended to all!
25/03/19 by Customer
24hr delivery service took 6 days to get there, and no compensation due to the fact it was eventually delivered, fobbed off with lies that it was being investigated when they never got back to me several times. Avoid unless you dont want your 24hr service delivered until after 6 days
25/03/19 by Steve
Brilliant! Thanks
25/03/19 by Customer Jean McCormick
I have used this service three times with two different carriers, all three parcels were delivered on time with no problems. Great service from Parcel Monkey. I dont use any other service now.
25/03/19 by John C
No problems with the order,delivery ,polite courier,highly recommended.
25/03/19 by SJB
Great service will use again...
25/03/19 by Laszlo Forgacs
Never again!
25/03/19 by Sindhoora Dama
Express service - parcel delivered within 3 days of collection.
25/03/19 by A. Coulthard
great service at a fair price
25/03/19 by 28/02/2016
no more ordered DPD with this company !!!!
25/03/19 by Robert Klajn
DPD did next day delivery, great for me...
25/03/19 by ROGER C DONALD
Booked 24 hr took 5 days
25/03/19 by Customer
Easy to deal with, arrived on time, thank you
25/03/19 by Customer
Fantastic service
25/03/19 by Jim
Third time of using the service no issues so far
25/03/19 by Customer
Excellent - saved a fortune!
25/03/19 by Susan Wilson
Very easy and very cheap to use. Labels to print for posting arrived within 20 minutes. Parcel arrived within 2 days in perfect condition. Would highly recommend Parcel monkey to anybody who wants a good efficient service.
25/03/19 by Mrs Christine Rowland
Parcelmonkey site easy to use, however the selected carriers (DHL Parcel ) did not collect the shipment for three (working) days despite being on 24 hr delivery. Request sent to Parcelmonkey asking for compensation due to lateness of collection has not received a reply.
25/03/19 by David Farmer
I expected my documents from South Africa today. Just been told that they weren’t collected on Wednesday last week. The web chat operator didn’t seem concerned. Just told me to wait for update and watch the dashboard. As these documents are vital adoption documents, I am beside myself. Can’t phone and speak to someone either as they have no phone support.
25/03/19 by Customer
Normally parcel monkey is fab and I give five stars but this time a two day service took five days! Should have saved the extra cost and taken a five day service!
25/03/19 by Katie Risk
The courier didn’t pick up my parcel on the set day and I had to take another day off work to stay home the next day to ensure t was picked up. Also I booked a 5-7 day service for parcel to be delivered and got a message saying it would be delivered on a date which was 9 days after picking it up!!!! Not impressed at all.
25/03/19 by Regan
Absolutely outrageous extra charges made for parcels carefully measured. Eg £50++ Do not use this company!
25/03/19 by MD
Excellent service, Quick and efficient, I will be using this service again!
25/03/19 by Craig
the worst customer service in the world, no telephone option took my money twice, package did not reach and claims team refused to honor the insurance.
25/03/19 by S. Qasim
They lost my parcel. Agreed to refund me for the postage which was nearly £200 and months later I still havent received the refund. I keep messaging them but customer service is useless and really dont care. Im also trying to get details for their alternative resolution scheme but those messages are being ignore. Literally worst company Ive ever dealt with. Stay away!
25/03/19 by P
My inquiry was dealt with in a professional yet friendly manner.
I was happy with the information and help received.
25/03/19 by Salma Sheikh
Great service - sent a big parcel to Australia. parcel monkey saved me over 50% from what I had been quoted using another online engine. Parcel safely delivered - in one piece and faster than the delivery quote. Tracking information all the way which helped with peace of mind. Great -would not hesitate to use again or recommend
25/03/19 by Customer
Simply did what i expected will defo use again
25/03/19 by Mitchell
Quick, easy & efficient at presenting the best options, Will use again.
25/03/19 by Customer
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