We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,584 reviews.
I have used this service three times with two different carriers, all three parcels were delivered on time with no problems. Great service from Parcel Monkey. I dont use any other service now.
25/03/19 by John C
No problems with the order,delivery ,polite courier,highly recommended.
25/03/19 by SJB
Great service will use again...
25/03/19 by Laszlo Forgacs
Never again!
25/03/19 by Sindhoora Dama
Express service - parcel delivered within 3 days of collection.
25/03/19 by A. Coulthard
great service at a fair price
25/03/19 by 28/02/2016
no more ordered DPD with this company !!!!
25/03/19 by Robert Klajn
DPD did next day delivery, great for me...
25/03/19 by ROGER C DONALD
Booked 24 hr took 5 days
25/03/19 by Customer
Easy to deal with, arrived on time, thank you
25/03/19 by Customer
Fantastic service
25/03/19 by Jim
Third time of using the service no issues so far
25/03/19 by Customer
Excellent - saved a fortune!
25/03/19 by Susan Wilson
Very easy and very cheap to use. Labels to print for posting arrived within 20 minutes. Parcel arrived within 2 days in perfect condition. Would highly recommend Parcel monkey to anybody who wants a good efficient service.
25/03/19 by Mrs Christine Rowland
Parcelmonkey site easy to use, however the selected carriers (DHL Parcel ) did not collect the shipment for three (working) days despite being on 24 hr delivery. Request sent to Parcelmonkey asking for compensation due to lateness of collection has not received a reply.
25/03/19 by David Farmer
I expected my documents from South Africa today. Just been told that they weren’t collected on Wednesday last week. The web chat operator didn’t seem concerned. Just told me to wait for update and watch the dashboard. As these documents are vital adoption documents, I am beside myself. Can’t phone and speak to someone either as they have no phone support.
25/03/19 by Customer
Normally parcel monkey is fab and I give five stars but this time a two day service took five days! Should have saved the extra cost and taken a five day service!
25/03/19 by Katie Risk
The courier didn’t pick up my parcel on the set day and I had to take another day off work to stay home the next day to ensure t was picked up. Also I booked a 5-7 day service for parcel to be delivered and got a message saying it would be delivered on a date which was 9 days after picking it up!!!! Not impressed at all.
25/03/19 by Regan
Absolutely outrageous extra charges made for parcels carefully measured. Eg £50++ Do not use this company!
25/03/19 by MD
Excellent service, Quick and efficient, I will be using this service again!
25/03/19 by Craig
the worst customer service in the world, no telephone option took my money twice, package did not reach and claims team refused to honor the insurance.
25/03/19 by S. Qasim
They lost my parcel. Agreed to refund me for the postage which was nearly £200 and months later I still havent received the refund. I keep messaging them but customer service is useless and really dont care. Im also trying to get details for their alternative resolution scheme but those messages are being ignore. Literally worst company Ive ever dealt with. Stay away!
25/03/19 by P
My inquiry was dealt with in a professional yet friendly manner.
I was happy with the information and help received.
25/03/19 by Salma Sheikh
Great service - sent a big parcel to Australia. parcel monkey saved me over 50% from what I had been quoted using another online engine. Parcel safely delivered - in one piece and faster than the delivery quote. Tracking information all the way which helped with peace of mind. Great -would not hesitate to use again or recommend
25/03/19 by Customer
Simply did what i expected will defo use again
25/03/19 by Mitchell
Quick, easy & efficient at presenting the best options, Will use again.
25/03/19 by Customer
Great Service - Prompt pick up and delivery and parcel was in perfect condition. Thank you
25/03/19 by Customer
Parcel has still not been delivered After being told wednesday then friday and now today is Monday and still no Parcel
25/03/19 by a hartley
Trouble free - just arranged it then sat back and waited for collection, which happened as arranged.
25/03/19 by Rob Shaw
Recommended
24/03/19 by Customer
Excellent service, collected on time and delivered to Northam Ireland within 24 hours for way less than Royal mail and not damaged ! I shall be using you again thank you very much
24/03/19 by Sophie p
Great service will use again.
24/03/19 by Mr Paul Kitson
Great service. Would use again.
24/03/19 by Caroline Ryder
Very prompt and efficient
24/03/19 by Customer Peter
Very good thank you
24/03/19 by R Thornton
Good service
24/03/19 by Customer
Tthe parcel has not been delivered yet, it is sitting at a depo and not moving. You promissed to deliver it within 3-4 days and it has been now the second week with you and not delivered. I think I need to look for another company. The parc l force is slow and it was so important for me to get it over on time. Now it is too late. I a, sorry but you do not keep the promissed time. Knowing that before I handed out the parcel, I wouldn’t pay this rate and would go for a lower rate or better- would find another delivery company who keeps the delivery time
24/03/19 by Milica
The ability to gain a price and ETA of parcel delivery is great ......on the downside what was described by DPD as 4 day air mail has still not arrived
24/03/19 by Chris Crozer
Saved 75% compared to going directly with Parcel Force by sending my large parcel with Parcel Monkey. The process was straight forward and no hidden extras. Parcel was delivered within time. A No-brainier from now on
24/03/19 by Ray c
Very easy to arrange pickup and follow the parcel. Price very competitive too. Very happy with this service.
24/03/19 by Kathleen Colman
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