We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,508 reviews.
Good service & good price
15/07/19 by dave rogers
Very decent price, and great service. I missed the first delivery, but my parcels turned up the next working day as the tracking told me they would. Id use again.
15/07/19 by Louise Tickle
Excellent service. Good prices and easy to use website.
15/07/19 by Dawn
First time using this service and no problems at all. Had reason to contact customer service, who replied promptly and provided the detail I required.
15/07/19 by Rosalie James
Incredibly good value and completely hassle free. Couldnt recommend parcel monkey more highly. Will definitely use this service again.
15/07/19 by Natalie Atherton
Its efficient to book, transparent and competitive with pricing, ideal for small businesses and so far all the packages have arrived safely.
15/07/19 by Amelia
Very good service so much better than hermes who I used to use
15/07/19 by Mark Wyatt
easy process,excellent website would use again
14/07/19 by Norman Mackie
Very good parcel service, cheaper prices than from the actual couriers website.. straightforward online transaction with easy label printing instructions
14/07/19 by Jodie T.
Not good this time needed urgent parcel did not turn up when they said it would very disappointed
14/07/19 by Steve cook
Sent over 1000 parcels, made about 20 claims for damage all rejected. If your parcel is undeliverable they dont return it (like most couriers do) they have it delivered to their address and make you pay for another courier to deliver it back and charge extra fees on top.Terrible communication literally no phone numbers. Pretty scummy company, I still use them because they are usually the cheapest and you get what you pay for. Be warned !!
14/07/19 by andrew russell
Sent daughter English items to japan always use parcel monkey thank you
14/07/19 by Sharon Kim Thatcher
Excellent service, easy to use and managed to save on my original quote from Parcelforce!!
14/07/19 by Peter Heney
Parcels arrived within time specified and in perfect condition
14/07/19 by Keith
Fast delivery.
13/07/19 by Martin Garner
Easy to use. Good price. Efficient service
13/07/19 by Ms S F Adams
Simple and easy
13/07/19 by Mr Mark Spiller
Good service.
13/07/19 by Maria
Very reliable website and offers good prices abd seevices. They never let me down!
I always use thrm for my business.
13/07/19 by Andras
Really good parcel service, although some parcel companys do not appear in quotes e.g. DPD, tend to use Parcel Force anyway which is handy as you can drop off at any post office
Never been let down by these guys with probably 50 shipments so far
13/07/19 by Dave Lang
Generally one of the better courier services I have used, I send on average 4-5 parcels a week with these guys and the only bad point is they have charged my card for additional weight or size, I weigh and size my item as im booking it so that is a bit frustrating, but I have not had any other issues and believe me with some of the companies out there you can have a nightmare!!!!!!! would recommend :-)
13/07/19 by Mr Doughty
I do NOT recommend using Parcel Monkey. I arranged for a package to be collected from Inverness and delivered to Cumbria. It was urgent so I was pleased to read of next day delivery. I made the arrangements on a Monday. Was not picked up for several days. The only way to contact them is by an internet chat. Everyday I had to send increasingly angry messages but felt that no-one was taking ownership of my problem. They just kept saying tomorrow.... Also it had to be collected from a shop which shut at 5pm. They wanted me to ask the staff to stay on until 6pm - just in case the courier turned up. I must have exchanged 20 messages. Insurance could be increased to the value of £1000, but my package was worth £3000 so I had to take independent delivery insurance. The only tracking number that I had was a PM number so I couldnt even track on the courier website. Package finally turned up after a working week and the delivery guy expected me to have a fork lift to get it out of the van. It was heavy, but they knew the size and weight when I made the booking. If it had come on time, I would have had several builders to help.
13/07/19 by Debbie McCall
So far no impressed item not collected after nearly two weeks. Had to chase this not a way to run a business. Contact very difficult, no calls or interest in sorting out the problem even after paying for a reputed quality service
13/07/19 by Christopher
website great.Have used many times.Keep up tthe good work Parcel Monkey.
13/07/19 by ray murray
Good service
13/07/19 by Kk
I have waited in for two days running now for my parcel to be collected. I booked the collection through Parcel monkey and the courier was parcelforce. Still no collection and I am guessing Parcel monkey take their name from not actually giving a monkeys!!!! The customer service chat just keep saying it has been re scheduled which is no good to me as I have a job to do and cant wait around on the off chance that they may finally provide the service I have paid for. The recipient was expecting the delivery on monday so there is no chance off this now so no only have they wasted my time but the recipients time and there is no apology, no offer of a faster service, no offer of a refund. Absolutely useless and I will NOT be using them again. Yes they are cheaper but whats the point if you dont get the service anyway?? If they ever turn up and the parcel actually gets delivered then it will still be too late for the recipients needs ................. USELESS, AVOID AT ALL COSTS!!
13/07/19 by Karen Thorne
At first I found it easy, economical and pleasant to book, then was a bit annoyed that I had to print stuff. However, in the end after the parcel swiftly got delivered to Italy from UK - it was a pleasant surprise - at the efficiency of the service. Keep it up guys! Many thanks. Kap x
13/07/19 by Kap
Great and super fast as usual!!!
13/07/19 by Kerry
excellent service
12/07/19 by Kamaljit Bharj
I saved over £4 and printed the label at home so easy just to pass the parcel to the Post Office!
12/07/19 by CustomerLesley
Not only was my parcel two day late it managed to grow in size and gain an extra 11.9kg. I think they are scammers . I know that I sent it to america so does that mean that when it lands they supper size it. by force feeding my box. That sounds like cruelty to boxes and sizeist.
12/07/19 by VICKI
ParcelMonkey provided me a very good service, it was very simple and quick to arrange my delivery and the cost was very competitive, my item was delivered next day and my customer was delighted
12/07/19 by Roland
Disgusting service would never use this company again!! Paid £30 for a glass shower door and toilet to be collected. Insurance was brought on top of this covering both items to the full value of £130 and £250. Glass shower door arrived snapped in half back to Victorian Plumbing.. Thrown straight into the bin as it is in such a bad state as per the pictures provided from VP no care has been taken with this package and looks like it has been thrown multiple times with force. I now receive an invoive teling us to pay a further £52 as the weight is wrong. The weight given was correct as it was labelled on the box sent out by VP and cant be wrong due to HSE legislation.. Now after that excuse has failed they have said they do not take glass. We were never informed of this nor when we told them we were trying to return a glass shower door was this mentioned. They are now refusing to pay our insurance and want another £52. £52 extra for what you delivered my door broken in half and im now getting no refund for the company you havnt provided the service so how on earth are you asking for more money? Refusing to pay out insurance taken on the item. Customer service is awful would never use again!!!
12/07/19 by JB
Fantastic service for a reasonable price Highly recommend
12/07/19 by Happy Customer
Really great service. Collected on time and delivered with in 48 hours.
12/07/19 by Victoria
used this company for a few years now with more or lell no issues, but in one week they loose two parcels and did not keep me updated, i had to send messages to them on the report a fault, then they say they will keep me updated but they did not, i had anther parcel booked for collection and at 17.30 i send a message to say its not been collected, they advise me that its up to 18.00 collection, but last month when i chased them at 17.00 they said it was upto 17.30 collection, on both occations i waited, but they were never collected. service is so bad, i will not be using this company or recomending this company any more, i would give zero stars if i could as its only when you have issues that you really see how good the customer service is.
12/07/19 by David Hill
Very pleased with the system. It ran smoothly and communication was good.
12/07/19 by Karen Bevan
Great service, and good value.
12/07/19 by CHRIS ATKINS
Fast, cheap, easy to track and parcels delivered in perfect conditions. Excellent service!!!!
12/07/19 by Customer
Parcel Monkey, always good.
12/07/19 by Martin Millan
