We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,937 reviews.
Great service with no snags.
17/05/19 by Allen Higginson (Belfast)
I paid for a 2-4 day service, which we despatched on Tuesday, expecting a Monday delivery date at the latest. Parcel Monkey gave us Tuesday, which was not a problem as the parcel was due to go to India. It is not Friday and no one is able to tell me what is happening with the delivery - 10 days later I wish I had not sent the documents through this service as the CS support I have received has been far from exemplary and it is like pulling teeth speaking to "chat bot" like agents. Would not recommend!!
17/05/19 by R K Gill
Easy to use, and makes you save lots of ££. Whats not to like?
17/05/19 by MGA
Saved me a bundle.
Really easy to use and easier than using traditional posting methods.
17/05/19 by customer
Great, all went according to plan!
It’s the first time I have used it.....great price
17/05/19 by Amanda
The delivery man was excellent and I couldn’t fault him. However I paid for 48 hour delivery large item. And it took 4 days to arrive!
17/05/19 by Customer
Excellent hassle free
17/05/19 by Emily Walford
Very good pricing, delivered promptly, easy drop off.
17/05/19 by Private Customer
Booked in a parcel to be collected and it has not been picked up as the van broke down, rebooked didnt collect again ! how many times ! and they dont just rebook you ! I had to waste time doing it ! waste of time stay away
17/05/19 by James
Easy to use and worked perfect
17/05/19 by Customer
Excellent service all the way
16/05/19 by M.A..
Great service and easy to use
16/05/19 by Tina
I used to send with Parcel Monkey before. I was dropping off the parcel at local shop and within 4-5 days it was in Poland or Czech Republic. Recently I have sent a package on Friday - it was picked up on Monday, held to wndirect, then to inpost in poland which is redirecting and changing my parcel numbers multiple times. What the hell happened to this service? It is already 8 days and undelivered.
16/05/19 by Shaori
parcel monkey is top of my list for arranging couriers its simple to use and they are very competitive, Ive used Hermes and the like before who may be cheaper but the service is apauling. So look no further than Parcel Monkey use with confidence.
16/05/19 by Gary
Have been let down on multiple occasions, due to that I let my customers down. The only thing I was able to read, as they only offer email/chat services at the moment, was that theyre sorry and there are no options available.
16/05/19 by Piotr
Quick delivery to Nice, and a very simple despatch using our nearby Post Office
16/05/19 by Mr Bruce Carnaffin
Posted in UK on Thursday arrived at Michigan, USA on Monday brill going.
16/05/19 by Carol Palmer
good prices, quick service
16/05/19 by Nandor
Total hassle free process, will definitely use again.
16/05/19 by Kevan Holloway
An excellent way to decide which carrier best suits your needs.
16/05/19 by Carol McIlwraith
I had a nightmare. I couldn’t talk to anyone on the phone and the form used to submit a query online had an infuriating glitch which meant I couldn’t communicate in any way.Also the tracking details couldn’t be cut and pasted into the eBay tracking box. Awful
16/05/19 by Joe Belsham
Still waiting for a parcle to Greece that was posted 27/4/19 from the Uk, tracking system says it’s ready for delivery on 6/5/19 and normally goes out 24 hours later! Round & round in circles (as you can’t speak to anyone) over emails only to be told to check the tracking system on line...... frustrating!! Now it’s been escalated to management (still via email) and they have told me that’ll they’ll update me once they get a reply from the courier........ this has been going on for 3 days!!! No one can tell me where the package is or the phone number of the depot its being held at! Crazy! So in the meantime I’m just waiting for someone to be bothered to contact me back! Beware, it’s cheap for a reason!!
16/05/19 by Andy
Hassle free. Easy drop off service and first class delivery A*
16/05/19 by Adrian Dear
Very happy - Parcel Monkey made the business of getting a large heavy suitcase from Scotland to Bedfordshire dead easy.
16/05/19 by Customer
Parcel monkey were great, reasonable priced and arrived in very good time.,
16/05/19 by Customer
No problems !
15/05/19 by Customer
My parcel was picked up on the day I was told by a very polite gentleman. It arrived in Italy a few days later safe and sound. An excellent service which I will most definitely use again.
15/05/19 by Lynda marlow
Very good value for money easy service to use efficient very satisfied with the service
15/05/19 by Karen Hicks
Great service, delivered on time and no issues.
15/05/19 by Customer
The best company :)
15/05/19 by Ivett
Really good and prompt service, delivery was fast and the price was very good. No negatives.
15/05/19 by Mike
Parcel picked up on time. Delivered safely within promised time. Whole process really easy to use. 5-star recommendation - no reservations!
15/05/19 by Parcel sent to Greece
Excellent tracking updates
Well impressed
15/05/19 by Annette Thomas
I paid for 48 hrs and went t PO at 3.30 where I was told he had already collected parcels it was wed so I said will she get Saturday ? But was told parcelforce don’t deliver at weekends so lady got Monday? Nearly 5 days later and I paid for 48hrs
15/05/19 by MRS AMANDA CLARKE
Prompt delivery, accurate and timely updates to the tracking and a competitive fee.
15/05/19 by Tracy Dono
This is the second time i have used them to send 2 parcels to Turkey.
There has been no problems and both have got there within 5 days.
Great service, happy with what they have done. I would recommend them every time and will keep using them, use them you will be pleased with the service.
15/05/19 by Felice
100% efficient, easy to use.
15/05/19 by Gary Rendle
We use DPD, booked through Parcel Monkey, to get parcels to a family member in Australia. Collected on Thursday and delivered on Wednesday. If there have been any problems they have dealt with them very quickly and efficiently.
15/05/19 by Amanda Rainbow
So far every delivery has been made with no issues or untimely delays. My customers and other recipients were happy with our prompt service thanks to you!
15/05/19 by Simone
super efficient, on time, very pleasant! thank you
15/05/19 by Pamela
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