We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,948 reviews.
I was impressed with ‘monkey’s service and will use them again. I thought the insurance was particularly useful for high-value items. Well done !
19/04/19 by David Culverhouse
Tracking system doesnt work - parcel dropped of at depot never to be seen again. Thanks for that.
19/04/19 by Miss Baschea
Fantasztikus! 6 nap alatt hazaért a csomagom!
19/04/19 by Customer Aniko
The parcel I sent was packaged well and marked clearly as fragile but was damaged beyond fixing when received at the address I sent it to!
18/04/19 by Customer
Very good as usual
18/04/19 by Customer
I Suspect this review will betaken down as do many companys that dont like the truth . in all my years as a small business i have never meet with such an incredibly **** company . i have paid for 24 hour service collection rct . waited in all day , only to be told when i eventually found how to live chat with someone that the courier had called to collect , but i was out , what total rubbish . i have ctv and no one one came . i was left to me to find this out , no card or text was sent , the collection was rearranged for today , and low and behold no collection again . , all they say is sorry we dont have a service where you can ring , or talk to anybody , we cant contact the couriers , or can we give assurances that some one will collect . what a tin pot little company . And to top it all , i paid asap for the service , yet i have to wait 5 to 7 days to get refunded . STAY WELL AWAY
18/04/19 by Diane Mulford
Efficient, reliable service and competitive prices.
18/04/19 by Anna R
Second time used for a bike box to France with DPD as the courier, faultless. Great price, all worked perfectly and the bike beat me to the destination.
18/04/19 by Dave
Fantastic service picked up from Uk and delivered to door in New Zealand within 4 working days. Would definitely used them again and have no hesitation recommending the service.
18/04/19 by Pau
Quick and easy :>)
18/04/19 by Mr Mark Daniel
Good service
18/04/19 by Customer
Have used many times before but 1st time using for overseas, quick,easy and a good price. Very happy with service will continue to use
18/04/19 by Teresam
Great service no problems
18/04/19 by Customer 1
Thank you for keeping your price low to help consumer .
18/04/19 by Customer
VERY GOOD SERVICE, EVERYTHING RAN SMOOTHLY.
18/04/19 by Mike
Fast efficient service
18/04/19 by Ms. Charmaine Starkey
Very happy with service. Easy to use and much cheaper than expected. Will definitely use again.
18/04/19 by Julia Roberts
Great service could not ask for more.
18/04/19 by DAVID REDWOOD
First time I have used Parcel monkey. Great
18/04/19 by Customer
My parcel never got picked up , no card left to say it had been missed and no contact to re book , very disappointing, took large parcel to post office and done it at the counter and had to pay again
18/04/19 by Shaun
correct order of business
18/04/19 by Customer
Positive: the parcel arrived in 4 days as always. Ive been using the same service other 4 times. Negative: the box has been ruined during the trip. It arrived ripped from one side.
18/04/19 by Customer
Always cheaper for Parcelforce services when sending abroad. Same service, tracked & signed ... just 1/3 to 1/2 of the price you pay at the Post Office. My parcel arrived quickly and safely. The recipient was very pleased with the speed of delivery too - and the price.
18/04/19 by Mr. John Giffin
A* brilliant prompt service
17/04/19 by Louise
Excellent and swift service. However, once the parcel arrived state side the updates were poor
17/04/19 by Denise Willment
easy, fast and cheap
17/04/19 by Customer
First class service
17/04/19 by Jr
Swift reliable service very good
17/04/19 by Customer
parcel sent at a much better rate than direct with parcel force.
17/04/19 by Customer
The parcel gets to my daughter right on time and cheaper than the post office
17/04/19 by Customer
Excellent service, pick-up and delivery, delivered a day early
17/04/19 by Caroline
This is a really efficient service, very competitively priced and simply to arrange.
17/04/19 by Mr Aelwyn Williams
Fabulous service - I will use again.
17/04/19 by Roger Owen
Great service, so easy and efficient. The only certain way to get things to my Grandaughters in Australia!
17/04/19 by C. P
Easy to use, Excellent service, great price. Very happy with my experience and would definitely use again
17/04/19 by Customer - Rachael
Picked parcel up and delivered as promised
17/04/19 by Valerie
All good so far.
The collection was on time, the currier was also nice.
Delivery went well.
I have sent another parcel so I wait for that one to arrive before saying anything else.
17/04/19 by Customer
Great price and easy to use.
17/04/19 by Customer
Very happy to use this site again and again. It is easy to get a quote, a few clicks and you have the cheapest price to send a parcel...Definitely recommended!
17/04/19 by Customer
Competitive pricing and very good service.
Easy to use and no fuss at all!
17/04/19 by Ammar
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