We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,011 reviews.
The item (a coffee table) had a broken leg which I suspect was crush or mishandling damage. Prepared to send photo. Please advise on steps I can take to complain. Phil Clare
29/08/19 by Phil
This company is a scam. Sent a parcel with them to Sweden, the courier failed to deliver, and returned the parcel to Parcel Monkey UK, delivery to them was confirmed by tracking (DPD 15508000527738). Parcel Monkey stole it and told me they did not receive the parcel. SO now I am out of pocket for 21 pound delivery and 120 pounds of the parcel. Do not repeat my mistake, avoid Parcel Monkey!
29/08/19 by Oleg Borisov
very efficient way of organising a courier to return a parcel
29/08/19 by R Muirhead
I arranged for a next day delivery, that I thought had been successful, until I was messages 2 weeks later to let me know that it had not been delivered. I have now been asked to arrange and pay for them to deliver the parcel from their warehouse, as the carrier I chose cannot make deliver to the address (although I’ve successfully had two packages delivered there, prior to this one). This neither makes sense nor is it fair, yet the different advisors keep evading the point of how this happened in the first place. Seems to be a very disorganised and untrustworthy company. It’s highly frustrating that they do not provide a customer telephone number and instead send brief messages, that barely address the issue.
29/08/19 by Customer
Website is simple to use, much cheaper than Parcelforce for a package to Spain. Fantastic price and speedy delivery. Will use again.
29/08/19 by Natalie Maher-Lander
Consistently does not collect your parcel, leaving you stuck in, then leaves you to chase the end company they employ for a resolution. No thought of compensation, no thought of learning from poor customer service events. Did not record active discrimination event against a person with Autism. Will not learn for its mistakes or correct, and so I will not use again.
29/08/19 by The Livingstones
Excellent fast service
29/08/19 by Derek
Had no problems using the online system
29/08/19 by john hodkin
Good service no problems
29/08/19 by Lydia Wood-Power
Very very poor service Very very poor service. I was waiting a week someone to COME and another courier. Have no real control after payment they will leave you in the dark as they constantly put you off for days on end with no professional answers. Disgusting service
28/08/19 by Toshko Iliev
Easy online booking and excellent service.
28/08/19 by andybroad
Very very poor service. Have no real control over where your parcel is and after taking your payment they will leave you in the dark as they constantly put you off for days on end with no professional answers AVOID AT ALL COSTS
28/08/19 by david gardiner
Hi thanks for your great service easy to use
28/08/19 by Arthur Longbone
Smooth and easy process.
28/08/19 by Michael Simm
Fantastic.My parcel to Greece was collected from my house on the Thursday afternoon and delivered on the Monday to my granddaughter in Zakynthos.How good is that
28/08/19 by Maria Murphy
Booked collection. Collection was not made on date specified. I was going away the following day. Had to get a taxi to the local depot to drop it off and they had to print the label there. Some will say that itd the collection company that are at fault but my contract is with ParcelMonkey, so they are the ones that get the heat. If they cant book it and ensure the collections are made, they shouldnt take your money.
28/08/19 by Customer
Easy and straight forward to use.
28/08/19 by D Norris
First time using Parcel Monkey and Im very pleased. My parcel was collected from my house by Parcel Force and tracked all the way. I will be using your company again for sure. And the price was fantastic.
28/08/19 by Conrad
Very good glad I used them
28/08/19 by Customers a morrison
Best price for bulky items and superb efficiency with printing labels too.
28/08/19 by Duncan
Slick and easy to use, my very large parcel was despatched at a significant saving on Royal mail prices. I will certainly be using Parcel Monkey in future
28/08/19 by Mr sam baker
Excellent easy efficient service.
28/08/19 by Lulu C
Parcel was collected next day, in Jersey by the day after and delivered next day for a really good price. Nothing to fault and I will be using them again.
28/08/19 by steve willsdon
very good service
28/08/19 by Customer
Information on shipping was poor leading to a returned item and losing money as well as missing a birthday delivery. Won’t use again.
28/08/19 by Customerinternation shopping.
Parcel was uplifted from the Midlands just before midday and delivered safe and sound in Scotland by 11 the following day. With Parcelforce 24 service - perfect.
28/08/19 by Customer
Posted a item to myself from England to Northern Ireland. I took out insurance to protect its value. There was 2 items, one was badly damaged. They have given me a multitude of excuses why not to pay out compensation. Every time I give a response they say something different. It has sentimental value and I am so disappointed with the service. No customer service at all, you cannot get to speak with no one. It is a joke how they run their help desks. Use only if you dont care about your item as when things go wrong, you get no help or some one to talk with. So upset. Am looking in to taking legal action against them.
27/08/19 by Davey Stratford
Perfect collection and delivery
27/08/19 by Mark A
Have used parcel monkey since 2016. Excellent every time.
27/08/19 by Customer
Fantastic service
27/08/19 by Customer
Absolutely brilliant service as always! We have been using ParcelMonkey for many years. Keep up the great service.
27/08/19 by Happy customer
First time weve used Parcelforce International which we accessed via Parcel Monkey
Very good prices; half what some big players in logistics asked to send 8 kg to Denmark.
Parcel arrived in good shape with accurate tracking.
Looking forward to using the portal again.
27/08/19 by APR
Easy to book but disappointed the collection didnt happen when they said it would. It was another day later when the posty turned up to collect. The postman said the paperwork didnt arrive until that day, unfortunately this did cause a bit of a problem for me.
27/08/19 by Customer
An excellent collection, easy to do
27/08/19 by Helena LAWRENCE
Your site gave me accurate information with which to chose a courier.
Unfortunately I chose DHL.
Their driver lied about attempting to collect the parcel - I was waiting by the front door. Delivery was eventually made 4 days late.
27/08/19 by Chris Hazell
Awful, appalling service. Sent a parcel to Portugal for my Dad’s birthday. He was meant to receive it on the 1st of August. It is now the 27th August and they still do not know where the parcel is after many emails asking, “where has my Dad’s birthday parcel got to?” No one is willing to speak with me over the phone. I have asked for a full refund and all Parcel Monkey are willing to say is, “We have to wait to hear back from the courier.” Worst customer service I have ever dealt with. You cannot speak to anyone directly. I strongly recommend no one uses this company. I work in customer service and Parcel Monkey do not know what customer service is. I feel very sorry for my Dad who has not received his grandchildren’s handmade birthday cards. Do not trust the reviews they have on ParcelMonkey...go to reviews.co.uk to see for yourself how bad a company they are.
27/08/19 by Rachel Cottrell
When sending items to the USA, I always use Parcel Monkey as the website is easy to use and the prices are very competitive. Much cheaper through Parcel Monkey than going direct to Parcelforce.
27/08/19 by Rebecca Hadnett
Efficient and arrived in good condition
27/08/19 by MISS Danielle Foster
Great service
27/08/19 by christine lunt
Very responsible price and a friendly driver
27/08/19 by Customer
