We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,583 reviews.
Excellent Service as always.
Thanks
04/04/19 by Sharon
Easy to use the site. Went with DPD who are always excellent - in England anyway. The French arent up to the same standard but it got there in one piece!
04/04/19 by PM
collected and delivered in good time.
04/04/19 by Customer
Excellent service, thank you!
04/04/19 by Antonietta
Great, thanks.
03/04/19 by Judy
Simple and quick glad I had them recommended
03/04/19 by mario
A prompt and efficient service - with speedy delivery to Australia (a lot faster than using the post office)
03/04/19 by Steve Gill
Easy to book online, the man collected parcel had him before always very polite
03/04/19 by Customer Nilesh Patel
Great service and price. Will definitely use again
03/04/19 by Jean H
Excellent service!! Great job delivered on time and at the right time!!
03/04/19 by Carlosathens
You have not answered my emails. Your documents would not print. You gave taken my money - that is the one thing you did instantly. I still have the birthday parcel I wanted in New Zealand by 23 March! The village post office gave never heard of you and could not/would not accept my parcel. I then had to be in France, just back in the early hours of today. WHAT ARE YOU GOING TO DO ABOUT ALL OF THIS? PLEASE ANSWER.
03/04/19 by Barbara AC Hansen
Exactly as it says. A good delivery service
03/04/19 by Customer
Very fast delivery :)
03/04/19 by Customer
A good experience but I have not received my refund of the costs re my return from Amazon. They have refunded the cost of the item returned.
03/04/19 by Mr Howard Williams
Excellent fast professional service
03/04/19 by Joanne D
Brillant good price very fast service
03/04/19 by Steve cook
I found Parcel Monkey to be very reasonably priced and delivery was fast. I’ve used them twice now and wouldn’t hesitate to use them again. Highly recommended.
03/04/19 by susan crane
Excellent service, but address box needs to allow for EBay click and collect characters when sending via Argos
03/04/19 by Alan P
Last time I use parcel monkey I’ve vowed never to use it. I had no choice but to give them another go as everyone else was far too expensive. This time I shipped a Parcel to Australia and it all went very well so I am confident about using them in the future.
03/04/19 by Customer
system worked well, however parts were on a 24hrs delivery time and arrived after 29hrs delaying repairs
03/04/19 by Jake C
Really easy to use website, found the service I needed, booked and paid for took minutes. Label printed, parcel packed up and collection made no problems what more do you need. Nice and simple, thanks
03/04/19 by Hannah Penfold-Card
it would have helped to have some confirmation on the day of collection as to the time window. The day rolled on and the parcel was not collected until after 3pm by which time, as it was a 24 hour delivery, I was concerned it was not going to be collected in time to arrive the following day etc. it caused some anxiety.
03/04/19 by Susanne Fordham
Brilliant price and good service. Got to Germany within the time frame so I’m happy ????
03/04/19 by spencer
Charge me twice for overweight . Tv which I sent was 16kg (weight can be checked on Samsung website) they charge me for 27kg !!!!!!! I paid £60 more !!!!!!!!!
03/04/19 by Customer
Having sent previous packages, the service was very good as usual. The prices could be less, (tongue-in-cheek comment).
03/04/19 by Mike Smith
have never let me down, will never use anyone else
03/04/19 by miss sc sullivan
No problem, delivered to Europe on time. Good Service, thank you
03/04/19 by Reflex Print
Parcel Monkey was recommended to me and I could not be more please. I have saved money and it makes sending a parcel so much easier. Reliability and tracking has been excellent
03/04/19 by Anne
Better than Parcel2go scammers.
02/04/19 by Thusantha
Reliable and good value service
02/04/19 by Customer
Great service and very good price
02/04/19 by Wendy P
Great to deal with quick service. Will use again
02/04/19 by Customer
Twice in just over a week I chose DHL via Parcel Monkey to deliver expensive equipment for me. The Parcel Monkey procedure is quite straightforward and once Id made the booking/s within 20 minutes Id received a link to download label/s. I received further communication about collection and the items were duly collected as stated. Next day delivery was also painless and it was even possible to get a text message when the van was on its penultimate delivery.
Very pleased with the service and will not hesitate to use it again when the need arises.
02/04/19 by Customer
Excellent service
Very good prices
Delivered safely within 48hours
02/04/19 by Customer
Fantastic price and effective delivery
02/04/19 by R Turley-Salmons
Found parcel monkey uk to be the cheapest option at this time and I was able to follow my parcels progress easily.
02/04/19 by mrs sandra gibson
Decent price, speedy delivery - will use again.
02/04/19 by Dougie Robb
NO RESPONSE RECEIVED: Tracking number PM7031264 Please escalate to your manager. Tell them to see @Paulwilding1W - one useless “claim” online chat thread and one useless “customer service” online chat thread. Day 57 now. Have some exciting stuff going on Twitter with other customers/victims joining the fun. Will max on Facebook and Instagram next few days. What is your response this time? More silence?
02/04/19 by Mr Wilding
Quick great service
02/04/19 by Maria
No problems with this company. Site easy to use and competitive
02/04/19 by Jilly
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