We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Excellent Delivery company never had a problem with them and regularly use them to send packages to europe
01/10/19 by Paul Morrissey
Great service. Easy to use and lots of choices. Courier turned up when advised. No complaints at all!
30/09/19 by Barry
Great service, brilliant value for money, I’ll definitely use again
30/09/19 by Mrs Elizabeth Cook
Delivery was on point!
30/09/19 by Mr Aileru
Boxes picked up and delivered in Greece with no problems and in less than a week to a Greek island- fantastic! That’s 40kg of donations for refugee families that I will deliver to the families myself next week. Thank you
30/09/19 by Beverley Hines
Hi im still waiting for my refund been over a week plz refund my money
30/09/19 by Had
Top service at a good price.
Everything went smoothly from collection to drop off.
30/09/19 by Nick Riffed
I used the service where I dropped my parcel off at the post office - all went smoothly and the parcel was delivered within 24 hours. Great service, thank you.
30/09/19 by pete7730
This is a joke of a courier company… This is a joke of a courier company that I don’t recommend and warn anybody sending package to be wary. On the 22 August 2019 I entrusted the services of Parcel Monkey to deliver my 1 consignment which consisted of 2 separate boxes and dropped the said consignment off at DPD office. 2 weeks go by and no contact. 9 September I have a message sent to me saying that one of the 2 packages were contaminated and that it was been returned to the depot. After originally paying £144.01 I was asked to pay another £15.00 to have the contaminated package returned to my address. Another 7 days go by and no contact from PM. After a barrage of emails to PM there was no clear communication from Zak, Jac, and a consistent run around and complete unprofessional conduct. On the 3rd week, the expected contaminated package was expected to be delivered and wasn’t. After speaking with DPD it was rearranged to be delivered to correct origin. On receiving half the consignment it was realised that the package received was not the contaminated package. When questioning the location of second said package there was no response from PM. 7 days later I get an email saying that the 2nd package has been lost!!! Not any one point have PM offered me a refund and have directed me to the claims department with them now rejecting my claim due to not having receipts for the items that were purchased or gifted 12/18 months ago and part receipts were in the lost package. Complete and utter joke and this company needs its practised reviews by government watch dog for taking advantage and not adhering to consumer rights.
30/09/19 by Wesley Harrington
This is a joke of a courier company that I don’t recommend and warn anybody sending package to be wary. On the 22 August 2019 I entrusted the services of Parcel Monkey to deliver my 1 consignment which consisted of 2 separate boxes and dropped the said consignment off at DPD office. 2 weeks go by and no contact. 9 September I have a message sent to me saying that one of the 2 packages were contaminated and that it was been returned to the depot. After originally paying £144.01 I was asked to pay another £15.00 to have the contaminated package returned to my address. Another 7 days go by and no contact from PM. After a barrage of emails to PM there was no clear communication from Zak, Jac, and a consistent run around and complete unprofessional conduct. On the 3rd week, the expected contaminated package was expected to be delivered and wasn’t. After speaking with DPD it was rearranged to be delivered to correct origin. On receiving half the consignment it was realised that the package received was not the contaminated package. When questioning the location of second said package there was no response from PM. 7 days later I get an email saying that the 2nd package has been lost!!! Not any one point have PM offered me a refund and have directed me to the claims department with them now rejecting my claim due to not having receipts for the items that were purchased or gifted 12/18 months ago and part receipts were in the lost package. Complete and utter joke and this company needs its practised reviews by government watch dog for taking advantage and not adhering to consumer rights.
30/09/19 by Wesley G Harrington
Excellent service and price for overseas packages.
30/09/19 by Roberto
Very easy. Dropped the parcel off at a shop round the corner and watched it through the delivery route until it was delivered. Very easy.
30/09/19 by Mr Turner
Simple and easy to use enabling the most economical parcel service.
30/09/19 by Mr Burn
My 2 parcels are so badly broken I am in process of filing for compensation
30/09/19 by Customer and recipient
Great service! I posted a valuable, fragile lighting unit to Spain. I was amazed at the low cost and the item was collected within the day. It arrived in Spain quickly and in perfect condition. Communication was great too. I would definitely use the service again
30/09/19 by Lindsay Illingworth
First class service and my go to parcel se
Great choice of delivery options and couriers.
I get a better price than my own national Uk courier contract.
30/09/19 by mapman
Not great, after I chose who was to deliver my parcels (Courier) they gave me a time frame of when they would collect. They didnt turn up on time & I had to go to work, so I spoke to parcel monkey online, they were slow & quite rude.....not impressed!
30/09/19 by Customer
easy way to get the best result
30/09/19 by Bernard Caddy
Parcel arrived in Australia ???????? on time brilliant device well done
30/09/19 by JENNIFER
I had heavy parcels ~30kg delivered internationally from UK to Finland. All parcels were picked up seamlessly and delivered to the door on the other side. A couple of the boxes were in a bad shape when they arrived which had caused some damage to some smaller items inside but otherwise the delivery was great, and I will use the service again definitely.
30/09/19 by Customer
Fast and reliable service with good prices
29/09/19 by Customer
Quick pickup no worries
29/09/19 by Terry Moxley
Very fast and never let me down with parcels even when the parcel was lost in transit they sorted out the problem
Thanks for all
29/09/19 by Customer
Nice and easy
29/09/19 by Sarah Davey
always helps full wen some thing go wrong
29/09/19 by MOTORCYCLE CARRIER
Spot on saved me travelling 212 miles round trip they sent me a pdf print out label but it was getting picked up from wisbeach not from where i was so the chap who parceled it up i told him the numbers to write on it. it got delivered next day brilliant. Thanks
29/09/19 by Rob watson
Easy to book, picked up at time given.
29/09/19 by claire
Easy to use service
29/09/19 by Richard Moody
Very straightforward service to use and cheaper than going direct to a lot of the couriers.
29/09/19 by cliff campbell
Great service.Easy instruction.Afordable fee and quick delivery.Over all super !
28/09/19 by Customer
DOnce again no problems nearly 5.00cheaper than Royal mail.
28/09/19 by Mr henry mooney
Arrived in perfect condition.
28/09/19 by Dorian Stone
Terrible unprofessional. I waited in on the collection day. I put a not on the door saying I was in & to ring loudly. Put a telephone number on it so the driver might phone if he had a problem. I was in the kitchen mainly for the whole time. Th driver put a note through the door to tell me to reschedule collection. Did he ring the bell? unlikely. He was probably trying to keep to some impossible schedule set for him by Parcelforce. or is so badly paid & treated by Parcelforce that he cant be bother ed to do his job properly. Whatever. And it is not cheap to use Parcelforce. I paid over #25 for this package to be collected to go to eh north of England. Shame on Parcelforce.
28/09/19 by VAR HANCOCK
Very pretty and I like it a lot
28/09/19 by Sharon brown
This was our first time with Parcel Monkey and we could not be more pleased. Everything was easy online - labels printed and off to the Post office. The price was little more than half the Parcel Force cost, and it arrived just the same! Well definitely be Monkeying again.
28/09/19 by Rodtheframer
Good price and on time
28/09/19 by Mr Benjamin Davis
Good service
28/09/19 by Mad Mark
Always exelent and price worthy
In all brilliant
Hans
28/09/19 by Customer Hans
Parcelforce driver shows up 3 days late and without the labels. The company truly lives up to its name. Please avoid at any cost.
28/09/19 by Faisal N
Great price, fast service!
28/09/19 by Customer
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