We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
The service was great.
18/10/19 by Darren Joyce
Good price delivered safely and in the time frame expected.
18/10/19 by Stephen Collins
Horrible, I will never use the service again.
17/10/19 by Customer
Parcel picked on time and delivered undamaged 5 days before schedule from the UK to the other side of European union! Excellent service.
17/10/19 by Z Toth
Quick and easy to use. Great recommendation from a friend! wil definitely be using this more often
17/10/19 by Sharon L
Brilliant thank you
17/10/19 by Ian Gallacher
All went smoothly and the chosen courier delivered to North America before due date.
17/10/19 by CollectPlus Customer
Very easy to use.
Instantly get quoted for various postal servives, select the one that suits you best, and save money too.
I use parcelmonkey for Parcel force 24, Works out cheaper than going to post office,
17/10/19 by n schivas
Parcel arrived on time.
17/10/19 by mjs
Fantastic sevice from beginning to end . Easy to follow instructions and al latent very smooth .
Highly recommend
17/10/19 by Francesca Leone
Speedy delivery.
17/10/19 by A. Coulthard
brilliant on time
17/10/19 by mrs m waters
It was easy to use the website, a number of different options were highlighted, booking was a doddle and I received updates on the progress of the parcel.
17/10/19 by Brett Fraser
Wow! What a nightmare. Bought an expensive item through a reputable eBay seller in UK. Item was going to be sent to Australia, but it appears to be lost. Their following it up but its almost been a month now. Very disappointed.
17/10/19 by Mk2 jase
Easy to use website, good price and delivered on time! Perfect!
17/10/19 by Dawn
Very good, user friendly website. Competetive prices when compared to other similar sites. My only niggle is they failed to alert the user selecting drop off services that the actual pick up time by the courier from the drop off might not fit with service, I missed the parcelforce pick up from my post office because I didnt know to check!
17/10/19 by JamesSlipszenko
Very bad service. The person collecting the parcel took it without scanning it into the system .Then they lost the parcel. There was no tracking information. Instead of being helpful they kept saying it cant be found. Then someone collected the right parcel. But no one in the poarcel money office knew that they person had collected the right parcel. They basically are running a service where they dont take responsibility for anything and dont accept fault for anything and dont apologise for anything but do charge you as they please. They offer no customer service. They dont have a phone number. They wont call you no matter how serious or urgent the matter is and they have no clue of whats going on
17/10/19 by Arti
First time ever using Parcel Monkey, and will defo use them again!
Easy to use, good guidance throughout and was able to track from A to B and therefore ensuring that someone was at the point of destination to sign for parcel - Great Service!
I messed up with regard to weight so was quickly informed of this and they would be charging me an additional cost - Happy with this, as I was notified in good time!
17/10/19 by Elizabeth Richardson
when your website clearly states book with 6 hours for collection today, Parcelforce never and I mean never turn up to collect until the next day or day after that, this has happened last 10 parcels, also your tracking numbers never get recognised by dx so how can I track it, ? oh yes by listening to dx own messages saying they will call me back and they never do, parcel monkey you need to lean on these people to give us , your clients a better service
17/10/19 by Terry
I was very satisfied with the service, it went fast and my goods was perfectly safe.
I would like to suggest to not schedule pick up of delivery in midday (and this is not customers choice), as normal working class would have huge problem to attend. I am lucky enough to live close by work ????????♀️ But it’s just something I won’t understand, for whom this service suppose to be.
17/10/19 by Simona
First experience of using this company/site but was really impressed and will use again!
17/10/19 by Sarah Lawrence
great service
17/10/19 by Kamaljit Bharj
Ive used them quite a few times and without any issues. This time though i needed to send a parcel to the US that was only 400g. The system wouldnt let me do it as minimum was 1kg. 400g is £20. 1kg is £57. In the end i had to go direct to Royal Mail and use their system which worked pefectly. This needs fixing. I will however carry on using them in the future for heavier parcels.
17/10/19 by Trevor Jones
Brilliant service, great price, I definitely recommend them to others
17/10/19 by Customer
Ideal and well communicated
16/10/19 by Des
Delivered my parcel to greece on time excellent service
16/10/19 by Customer Brian Fullerton
Wasn’t able to print label at first, but parcel delivery was ok.
16/10/19 by Customer
Just perfect and will use them again.
16/10/19 by Kate
Buyer was very happy with delivery, took a little longer than id expected to arrive for the £10.49 postage but it arrived unscathed.
16/10/19 by Mrs Denise Halliday
Brilliant service. Only comment would be that it would have been useful to know the potential collect times (i.e. between 8am and 6pm) and that I would receive and email and text the next day with a pick-up window.
16/10/19 by busymiss
Would have selected -1 if i could. Do not use this company to ever send anything you value. Booked my parcel through here with Courier Parcel - they lost my item, can’t ever get through to them, and Parcel Monkey simply doesn’t answer.
16/10/19 by Holly
Quick delivery excellent tracking and comms
16/10/19 by Mr Ian Johnston
A Dormeo’s advisor recommended me the parcel monkey cause I wanted to return a mattress. I found the cheapest rate ever and I had the chance to compare the couriers and each services. Really satisfied.
16/10/19 by Stella
Superb Service
16/10/19 by Gary
After using for a few years, not always having the best service but generally acceptable Ive had an additional charge taken from my card for a weight discrepancy. I havent authorized this payment and normally overstate the weight of my parcels so this doesnt happen. I have no proof of the extra weight as the parcel has now been delivered. Ive lost trust in this company and wont be using them again.
16/10/19 by Chris Reay
EXCELLENT VALUE FOR MONEY - FIRST CLASS SERVICE.
16/10/19 by B.MILLS
Great service. Easy to use and piece of mind that it’s collected and delivered when expected. Texts and emails to keep updated for times of collection and delivery is really helpful
One happy customer
16/10/19 by Mason
Brilliant, shipped from UK to Australia arrived within time was times at a good price.
16/10/19 by Josh
Great service I never knew existed! Cheaper way to use the big boys! Only issue is had to wait in all day for collection as they cant give you a more precise window. Will use again!
16/10/19 by neil ellis
If youve been scammed by Parcel Monkey, please visit parclemonkey.com to join our class action lawsuit.
16/10/19 by Alan Kravetz
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