We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,908 reviews.
Customer service is really bad only can chat on line no telephone calls. My parcel should have been picked up on Friday put after endless chats I took it to carriers myself on the Wednesday all they kept saying was apologies we will collect it tomorrow. Dont use parcel monkey if you wont your parcel to arrive on time
04/11/19 by Mrs Janet Chambers
Excellent service, from collection to delivery & in fact improved on the anticipated delivery time
Definitely use them again
04/11/19 by Customer - Gareth Case
very good service will use again well down.
04/11/19 by David Lockyer
Much cheaper using parcel monkey
04/11/19 by Miss Elaine Hill
The website is easy to use. However, the parcel wasn’t dropped off with us but was left in the rain. One of our neighbours found the box which was drenched. Luckily, nothing was damaged but I am very disappointed and not satisfied at all with the delivery.
04/11/19 by Sabine Basto
Good service
04/11/19 by Mr Coombes
A good service. DPD are usually the service I use and I have used them successfully for support in tracing shipments
04/11/19 by James Elwood
Worked well and good price
04/11/19 by Martin Lyne
Easy to use and efficient
04/11/19 by Nash Hyda
Excellent service. Thanks
04/11/19 by Babak R
Needed a coffee machine collected and delivered to me.
The seller didn’t have a printer and wouldn’t write my address on and using these there was no need for the seller to have the hassle of doing it.
They literally collected it and delivered to me the next day or two. Honestly effortless service and really reliable, will defo be using again.
03/11/19 by Customer
One of the parcels was collected a day late, and all were delivered late. If I had not been in contact with parcelforce in Bristol direct I would have waited days for my parcels, Parcelforce have no collect time notices, no delivery time notices and noone to contact. Terrible service.
03/11/19 by Lesley Magnay
The expected delivery time was advertised as 3-4 days but it took 6 days.
03/11/19 by Customer
The booking was easy and the parcel was delivered on time
03/11/19 by Stuart
The whole experience of sending a parcel to Dubai was easy to do. Excellent website, very clear as to what is needed
03/11/19 by Floss
Really pleased with the service. Turned up when they said and delivered when they said. Would use again.
03/11/19 by Pat McCaffery
Used Parcel Monkey as recommended by Amazon as I had to return a damaged large item. Parcel Force came and collected the package. They were efficient and polite. Good communication throughout. Bit pricey but Amazon paid.
03/11/19 by Rmc wimbledon
Very easy and efficient process. Impressive!!!
03/11/19 by M Sibanda
Excellent service as usual
03/11/19 by Mr. Joseph Nimmo
Really efficient service. Would most definitely use again.
03/11/19 by Customer
Parcels collected on booked day and delivered very quickly
03/11/19 by CutlerySearch
Rapid delivery (to Berlin), good value for money
02/11/19 by Terry
Very good service for big parcel. Arrived safely on time.
Thank you very much
02/11/19 by AM
Parcel Monkey is easy and provides cheap deliveries. But my parcel (that went from UK to Poland) shipped with Parcelforce came damaged - outside and some items inside too.
02/11/19 by Meg81
We checked with Homebase truro by phone that DPD picked up from there it was ok but the service desk were not happy they said the parcel was too big and too heavy but they took it after a bit of discussion and DPD collected it. We tracked it to Spain and it arrived 7 days later just fine well done parcel monkey
02/11/19 by irene
Easy to use site
02/11/19 by Doreen
Easy to use web site,prompt collection good tracking,kept informed all the way good price
02/11/19 by Carol Bell
Thanks for a great service
02/11/19 by alan fritz
Good price and good efficient service
02/11/19 by Mistry
Easy to use and reliable so far. but take it from me.....Its what these couriers do or dont do for you when things go wrong, that matters.
Dont lose my items.
dont leave them on a doorstep in the UK in 2019
dont give it to the wrong address.
dont break it.
If you break it or lose it, get your money out asap.
DONT MAKE US TRAWL FOR YOUR DELIBERATELY HIDDEN CLAIM FORMS.
Narcissism will lose you customers like Ratners jewellers.
Ps. Parcel monkey was awesome!!!
02/11/19 by Dave Jones
Parcel Monkey have always provided a first class service,whenever Ive used them. Highly recommended.
02/11/19 by Mr Owen
They dont even deserve one star!!! Parcelmonkey thank you for removing my ability to comment on your posts on facebook. You’re going to be VERY busy doing that as all comments are negative for your terrible service. When you refund me the £459 you owe me, there will no longer be a need to comment. DO NOT USE. I sent a brand new oven via them with insurance, it never got back to manufacturer. I took their insurance. They have refused to pay !!! Seems they do it often. Looks as if ok if you dont have a problem but DIRE if you do! DONT RISK IT!! Im going to have to take them to court. This has been ongoing since January!
02/11/19 by Tracey Ellis
Have used before and will do so again. Very simple to place an order.. Excellent value for money. Useful packing information.
02/11/19 by Alp
Very happy with the service. Easy to use online. Do what they promise. Will use again for sure.
01/11/19 by Customer
Sent a parcel of clothes to my daughter in Dubai, listed them, declared the value but it was not made clear the she would have to pay import duty on them even though she will be bringing them back to the U.K. They cost us a fortune so would not use this service again.
01/11/19 by Terry Cullen
Very easy to use and compare . Parcel was collected as arranged no problems. Would highly recommend.
01/11/19 by Customer
Good prices and comms. Will use again
01/11/19 by Thj
Just awesome...so easy to use and fit in with our timings too.
01/11/19 by Customer
Very pleased indeed. Collection good, kept me & recipient informed all along & on time. Parcel remained in good order despite long journey abroad. Will definitely use this service again.
01/11/19 by Carolyn
Excellent site, good prices brilliant service
Will definitely use again.
01/11/19 by June
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