We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Easy to use, very efficient.
05/10/19 by Mrs C Boakes
Excellent service, many thanks very happy
05/10/19 by Happy Customer
The service was extremely easy to use. Affordable too. The delivery man was pleasant and his observancy, attention to detail and care made our pickup go smoothly.
My only suggestion would be that a way to message the driver could be included in the service and also a way to be informed by driver or called to know the specific pickup time. Waiting all day for a pickup is kind of stressful.
05/10/19 by Customer Lydia
Good price and quick delivery
Recommend highly
05/10/19 by Copy farm
Very good, collection and delivery in good time.
05/10/19 by Paul
I sent a parcel to the USA.
It arrived in time.
Thank you
05/10/19 by Antony Walsh
Great excellent service
05/10/19 by Shirley Long
Easy to use and quick to register. Parcel was picked up the next day and deliver by parcel force. Will definitely use again.
05/10/19 by Customer
Easy as always, delivered on time.
04/10/19 by Debbie Cole
Excellent service well done ???? I recommande you ????
04/10/19 by Rajda Mahnane
Easy to use, reasonably priced!
04/10/19 by S Payne
Another great delivery-it took 7 days instead 4-6 days but thats my only quibble. Great company will definitely use again!
04/10/19 by Customer
Useless Delivered to wrong address and now no contact
04/10/19 by Customer
Excellent, went without a hitch and the parcel arrived at its destination intact and within 4 days. Will always use this company in the future.
04/10/19 by Sylvia Thomson
Top delivery very fast excellent
04/10/19 by Customer
No delivery updates - my item is still undelivered
04/10/19 by Customer
Straight forward service.
04/10/19 by Graham Sturgess
Very quick and easy to use service would recommend this service.
04/10/19 by Mrs Laurie Marshall
Posted this for my daughter. She was quoted over £30 in local postoffice to send by Parcelforce. I told her i will send through parcel monkey, same courier at a third of the price. Booked on my phone, printed off a label and dropped back to post office same day, saved my daughter over £20!!! Well done again Parcel Monkey ????
04/10/19 by pixie
Excellent service. Parcel picked up and delivered on time.
04/10/19 by Avril Clark
Told the collection would be between 5.30 and 6.30, courier turned up at 2.15, this was a next day delivery which they then rescheduled for the following day without asking. Their customer service is non existent and especially difficult as they have no contact number. No sense of trying to sort out an issue, more along the lines of computer says no! Had they been contactable or slightly more proactive the parcel could have gone on another courier. Stay away would be my advice.
04/10/19 by Alan
Excellent service as always
04/10/19 by M.A..
Easy and straightforward, customer services got back to me straight away with a query I had
04/10/19 by Zoe, Sutton Coldfield
Very good service *****
04/10/19 by Raftek
Inaccurate information provided, slow support. Integrity is at doubt
03/10/19 by Traveller
Everything arrived in perfect condition and on time, great thanks
03/10/19 by Customer
Simple to organise and half the price of Parcel Force via post office. Next time though I would probably organise a collection as it took a day and a half for parcel to be collected from local drop off centre so delivery took longer than I thought it would.
03/10/19 by Custome Anne Kelly
/someone-else (remote collection)
This was the only site I could find to provide this service. Also offered couriers whose driver supplied labels. Only sllght critisism, my first choice took me through the process only to be told my parcel was over the volumetric limit. Parcel Force, my next choice, was slightly dearer but a 30kg limit, no extras, driver labels. I will use PM and PF next time on that basis.
03/10/19 by hootgibson
Well, this is not the first time that I have used Parcal Monkey and not received my package its actually the 2nd! I dont know what else to say really...
03/10/19 by Mark
Do not use this company! They will take your money. Then falsely claim additional charges are necessary. Its taken nearly 3 months of continuous messaging and follow-ups to get 3 out of 5 refunds!! Long story short - I sent 4 parcels on one particular day - all of which were deemed incorrect and additional charges were deducted from my card. The volumetric weight / the dimensions they were claiming were 100% impossible. I take pictures of all international parcels - make sure you do too! After months of messaging, sending pictures (which they refused - how can refuse photographic evidence?!) and lots of follow-ups from me they have finally admitted they were incorrect on 3 of the 4 parcels. But, theyre digging their heels in with the last one. Surely the fact that 3 of the 4 were wrong suggests the last one would be wrong too!! I have all communications from them proving I complied with everything they asked for only for them to change the rules and refuse photo proof!! Oh and while this was happening, another parcel to Germany was cancelled without any notice. Then I was told to pay a return charge which I refused because they cancelled without telling me. Then they tell me its been delivered?! Get this.... it hadnt. The customer said they didnt get the parcel. THEN.... it miraculously turns up and Im told to pay the return charge which I refuse again. They then give in and return to me over 4 weeks later!! I used them without issue for months and months before this. But the way they treated me throughout this was appalling so I have changed our postage supplier and will NEVER use Parcel Monkey again!
03/10/19 by Heather
Still rate it 5*.
03/10/19 by Customer
DO NOT USE THIS IF YOU NEED SOMETHING EFFICIENT AND RELIABLE
03/10/19 by Ellie Giles
Easy to use and obtain price also delivery updates
03/10/19 by Customer
great service
03/10/19 by carl bridgwater
It is not often as Magistrate ,JP, Academic Advisor, Priest and basic Dogs Body that I can say this in my experience of 40 years is that Parcel Monkey currently the best Courier for price ,customer - service easy to follow instructions and they only choose top quality Courier providers . Fr Anthony
03/10/19 by Fr Anthony
Let down by parcelstogo and Hermes so parcel monkey stepped in and sorted it all out with ease. Thanks also to parcel force 24 no hassle service.
03/10/19 by Chris tope
I was disgusted with the courier who came today, I am a pensioner and had the 2 parcels waiting for him in hall --2feet from the front door I asked him to come in as I couldnt lift them,he made a great big drama that he could not do this and I had to lift them ,his deameanir and tone towards me was completely unacceptable, then tried to make out his English was worst than it was and he couldnt explain!!!!! I told him that within last week 2 of his colleagues had called ,been helpful , and stepped in to lift these parcels . He stood and watched me struggle to manoevoer these parcels to the front step. I am not a happy person and now wish to raise a complaint. This happened today at 1.55pm
03/10/19 by gary Marchant-moulds
Very quick service
03/10/19 by Jaspreet
Parcel not collected for several days
03/10/19 by Mark bell
Simple easy way to save money, sent a parcel to the states for a third of what it would have cost to send with parcel force, guess what, it went with parcel force and got the two days from being collected!.
03/10/19 by Linda G
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
