We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,254 reviews.
A Good Cheaper Alternative with plenty of options, ie driver makes label or choose a different option an print ur own. So far have used them twice when needing to send parcels, once had an issue because of where i live but the customer support was always in touch to make sure things worked. Even links for Pallet Deliveries *:D
09/11/19 by Customer
Fast and good service
09/11/19 by Customer
Great service at a great price
09/11/19 by Jon
Excellent service , completive pricing
09/11/19 by QOD UK LTD
Excellent, have used parcel monkey a few times now, and have always delivered.
Thank You
Peter
09/11/19 by Karen Spencer
I cancel order because their courier never called to collect. They tell me the order will be refunded. A week later - I check my statement and find no refund. Apparently, after cancelling the order and agreeing to refund me, they send me a link I have to click to accept their offer to refund me, within 14 days! WHY NOT JUST REFUND THE MONEY WHEN YOU CANCEL THE ORDER?
09/11/19 by Graham Macdonald
Fast and easy to obtain prices from several couriers, select the best option, and send my parcels at a good saving, both domestic and international.
09/11/19 by n schivas
Thanks
Very much goog job
09/11/19 by A mentouri
Very good service
08/11/19 by B Perry
Excellent service from this company.From drop off to pick up (receivers choice of collecting) I was kept informed of parcels whereabouts. This is the second time Ive used Parcel Monkey. Ive found this company to deliver as promised. I will definitely use them again and again.
08/11/19 by beverley lloyd
It was easy to navigate the site , great options to choose from and lower cost to send my parcel so I will definitely be using this site again and recommend them.
08/11/19 by Hazel Nicholls
Ive had a bad experience with Parcel Monkey in the past, but I decided to give them another go and on this occasion they have been great.
08/11/19 by JOHN ANICH
Excellent service can’t fault it
08/11/19 by Robert francis
good thanks,fast service
08/11/19 by Customer
Fast delivery excellent service.
Would use this company again definitely
08/11/19 by Customer
I wouldn’t hesitate to use parcel monkey again..... Excellent prices
08/11/19 by Marilyn Royle
Was half the price of the post office even though the goods were still sent via parcel force
08/11/19 by Julie Chadwick
Failed to collect, no warning, not even contacted us to say when it would be collected. Shocking service and will not use again.
08/11/19 by solo sixteen
Good but very delayed took 10 days.
08/11/19 by hannah
PAID FOR 48 HOUR SERVICE 2 PARCELS, TWO PARCELS COLLECTED AT SAME TIME. COLLECTED ON FRIDAY AND FIRST ONE DELIVERED ON MONDAY. SECOND PARCEL TURNED UP ON TUESDAY.
08/11/19 by SANDRA KING
I sent two parcels from England to Greece on 31st of October. They should have reached the destination till 6th of November. Its 8th and they havent receive yet and I have no information about their location or till when I should wait for them. I dont think I would trust this application ever again.
08/11/19 by George katramis
Really good site to use for parcel collection from your home. As yet not had any problems at all which is great.
You could improve the way tracking details are updated as sometimes the parcel has been delivered and it hasnt even updated to a delivery date when you check. Sometimes it never shows it has been delivered from your account even months after.
08/11/19 by Rich
Perfect experience with these guys, posted a 20kg jack through parcel force, via parcel monkey.. £10 cheaper than parcel force direct.. delivery went perfect.. keep it up guys
08/11/19 by Hopper
System worked a treat for me, once I got around the initial wrinkles of unfamiliarity.
08/11/19 by John S
Great Service. Fast collection, fast delivery and a bargain price to have a large 20kg parcel delivered. I will definitely be using your service again.
08/11/19 by K Soldado
No issues at all. Delivered on time
08/11/19 by Susan
easy to get prices, easy to book, administer and track
08/11/19 by Mrs Fiona Humpage
LOST ITEM NO COMPENSATION Sent an expensive parcel through Parcel Monkey (they are NOT a comparison site as they seem to say they are when responding to these reviews - they take payment for the service, including any additional insurance payment, therefore they are a Broker, and thus 100%responsible for the consignment as someone mentioned below) The item, not over 38 days on has never appeared nor had any scans from the courier. The item had additional insurance paid out on for full coverage it. Parcel Monkey have declared the item as lost in their own emails to me. Parcelmonkeys support team are clearly trained and designed to ensure that they give no information or answers and no time lines as to when anything will be dealt with. I suggest to others affected by these criminals that you open a Money Claim Online- it only costs £25 and the Courts will deal with it for you. £600 out of pocket currently, this wont go away Parcel Monkey I can assure you!
08/11/19 by Speed Shop
Will refuse ANY claim Shocking. Parcel has been lost for over 40 days. Parcel Money refuse to pay any compensation or respond to support tickets opened on their site with any actual information. It is merely sorry, we will look into it type responsesm which essentially mean nothing, and after forty days, one realises you need to take them to court to have them pay out on anything. If you look around on the internet, its a fairly common experience from other people who have used their broker service. They also report all bad reviews as spam in an attempt to have them removed.
08/11/19 by Marcus
Dishonest, and will prevent paying out on lost items for as long as they possibly can, hoping that the customer will either get bored, forget about it or die. The main CEO of this company goes by two surnames also and has a multitude of home addresses around the Southampton area. Do a little research on the internet and contact a certain reputable newspaper if you have any issues. The newspaper has run multiple consumer columns on this shambles of a company before.
08/11/19 by Adam Black
Parcel monkey, top marks, made posting a very large parcel a doddle, even a monkey could do it.
08/11/19 by John Penman
They damaged our package and we lost customer. We provided the evidence from the customer and have requested an update on 3 further occasions and still they wont provide compensation We have had double the product cost and delivery cost to get the replacement to the customer. we took out their insurance too Avoid this company - if the delivery goes well, then its fine, but if your item is damaged by them (or their couriers) or is missing, then they dont want to know.
08/11/19 by S Starkey
I booked delivery and paid extra for £200 insurance on the parcel. The item was severely damaged during the delivery. I raised a claim 7 weeks ago, completed claims documents, provided evidence, etc. etc. and chased several times. There is no resolution offered and Parcel Monkeys excuse is that they are waiting for confirmation from the service providers.
08/11/19 by DistinctDesigns
Items posted last Tuesday to Australia received today, Brilliant thank you
08/11/19 by John
Great service, definitely recommended.
08/11/19 by Michael Gorman
Longer than expected
08/11/19 by Igor Igor
Brilliant, all the way NZ in five working days! Super service.
08/11/19 by Customer
My parcel was collected on 01.11.19, on 48 hr service, it was being prepared for delivery on 05.11.19, nobody will help, parcel monkey say they are waiting for carrier response, parcel force just ignore me, £260 worth of Goods gone missing, no help at all. Do not use them, they have taken payment for no service and will not help in any way, I’m going to seek legal advice as they not be allowed to get away this.
07/11/19 by maxine
Excellent service, excellent company!
07/11/19 by Customer
Kept us informed at all time it was easy to see where the parcel was at any time a first class service many thanks
07/11/19 by Mr Edmunds
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