We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,908 reviews.
Easy to use service. Straightforward instructions and easy payment options. Parcel picked and dropped as expected. Can track parcel too. Happy overall.
01/11/19 by Mayyen
Really well I was using another company but from now on parcel monkey was easy no fuss and cheaper .
01/11/19 by Mrs Hamilton
brilliant thank you
01/11/19 by Customer
Picked up and delivered on time great service recommend
01/11/19 by pete worsell
Having organised a Before 9AM (next day) delivery I found out later that Parcelforce had not even collected the goods until the following day. Despite me asking Parcel Monkey to get this re-directed asap, I received no help whatsoever in trying to facilitate that. The only thing I received were denials of responsibility. The "customer service" operative/bot even tried to tell me my delivery wasnt even late. My advice - if youre concerned something might go wrong, avoid this company and use a competitor, preferably one with a phone line, who will at least try and assist you. Never again.
01/11/19 by Martin Gordon
Excellent service at good price
01/11/19 by Customer
Excellent service. Parcel delivered to France as quick and as cheap as delivering to Uk.
01/11/19 by Customer
Very quickly and easy to confirm, thank you
01/11/19 by Svetlana
I wish other companies could be as positive as yours Straight forward,updated notification on collection and tracking to the destination. I have received confirmation that the parcel was delivered on time with no damage.Well done .
01/11/19 by peter cox
AVOID IF YOU WANT YOUR PARCEL COLLECTED AND DELIVERED Shame there wasn’t an option for zero star. I paid for the most expensive pallet service they offer (24 hour delivery via dx couriers) cost well over £100 for delivery. I arranged this to be collected on Thursday and delivered on Friday for a customer who bought a £2000 boiler from me. Nobody turned up, i contacted them the following day and was told it would rebooked collection. I said ok, what can be done re the delivery costs as I paid for 24 hours, the most expensive service and isn’t going to be delivered via 24 hours. I was advised no compensation is offered, I would still be for paying 24 hour delivery and no date even for the collection! AVOID these Also 3 - 5 working days for refund ???? what a joke
01/11/19 by Richard Greco
Did what it said on the parcel
01/11/19 by Simon Chamberlain
Continuations of problems Leading on from my previous review. Parcel Monkey are still stalling regarding the missing item. They requested my order number from Trust Pilot, so they are fully aware of what order this relates to. On their chat thread, I have requested a claim to be opened for the missing item. This was not done. I then requested company information to enable a Money Claim Online case to be opened, they refused to give this information. I found the majority of it on the web in the public domain anyway and relayed this to them, including the details of their three current managing directors. I requested that the claim is opened within 24 hours or letters of intent will be sent to the MDs to recover my losses. I then got a reply saying it would be passed to their claims team as the item, however, as expected this wasnt actioned. So letters on intent will be sent to day by post and email giving a time frame to have this entire case settled. If after that point it is now, a MoneyClaim Online will be filed against them (they already have a few) and a certain newspaper who has run stories on them before will be contacted. Blood from a stone, but I will get my pint.
01/11/19 by Mike
Everything was very well. Fast delivery and good service.
01/11/19 by Customer
Excellent service which arrived in 5 days at an excellent price. Thank you!
01/11/19 by D Harris
Parcel never collect even re collect. Waste time.
01/11/19 by Mrs. Ankin
Fab service no printing
31/10/19 by Paula Straughton
Dont bother everything gets broken everytime without fail cast iron stone you name they will break it then refuse to compensate you complete SCAM CROOKS WORST SERVICE ON THE PLANET
31/10/19 by Mick McDougal
used a few times now and no problems brill thank you
31/10/19 by Customer gaz
The price for delivering a parcel was a lot cheaper than going to the post office. I chose 48 hours delivery and parcel arrived on time. I would use Parcel Monkey again.
31/10/19 by Anne Jennings
DO NOT USE THEM!!!!! They lost my package worth £200, I even paid extra for insurance incase it got lost. All it was was legal documents that had to be notarised by a notary public. They refuse to compensate on my items lost and my delivery cost apparently according to their T&Cs I need to report it lost within 5days. However their tracking said they have it with them at Hub4 - Hinckley Depot but there was no update after that. I reported it two weeks later because it never changed its status. I have used PacelMonkey many times but they have disappointed me and I will do everything I can until I am fully compensated.
31/10/19 by Kevin De Souza
Absolutely appalling! No collection from courier two days running. Parcelmonkey staff only able to give weak apologies. Unable to speak with courier directly and Parcelmonkey only offer to "look into it for you". Waste of two days. Order cancelled and will take my business elsewhere!
31/10/19 by Graham Macdonald
Hassle free, easy to follow, instructions, very quick delivery, all intact! Used Parcel Monkey before with same good experience, so Ill be using again!
31/10/19 by fiona
Posted a parcel to Spain. It arrived safely after 8 days. Really pleased.
31/10/19 by Misty
Easy to use website to create an order for the collection of my returns parcel. The courier, in this case Parcel Force, attended to collect it the day after the order was placed.
31/10/19 by Customer
Excellent service, thank you
31/10/19 by Customer
Great, fast service
31/10/19 by Motor Factors
Excellent service
31/10/19 by Luisa
Keep clear parcel lost paid insurance extra only to find out no compensation not eligible complete joke company and keep clear of parcelforce thay lost my parcel 24 hour delivery
31/10/19 by Mr Michael Clegg
Never used before so was a bit hesitant. No need to worry,It was easy & got me a great deal. Highly recommended.
31/10/19 by customer John
Terrible service! My parcel was not collected on the day I booked it for, I didnt receive any updates on my collection and no reason for it not being picked up. I then rescheduled the collection for the next day and again this was not picked up. No communication to tell me why this was not picked up.
31/10/19 by Lucy
Excellent all round. Very quick and good value. Thank you.
31/10/19 by Francis Jensen
Do not use this website to send anything as they can’t sort any problems.., I’ve sent next day parcel and after one week is still not delivered!!!!!
31/10/19 by Customer
My parcel wasnt delivered. Probably stolen by the driver. I filed a case. After a month of emailing back and forth, they told me I wouldnt be compensated because I didnt start the case within 7 days. (I filed the case the next day after it was supposedly delivered and again after 5 days) Now they are telling me to write a letter of complaint. They lost my 450 pounds parcel, I provided all the proof right away. The parcel was insured, but they will do nothing about it! Its Shameless and criminal! Im so mad and disappointed words cant begin to describe!
31/10/19 by Marc
I have switched to this good provider after the failure of PACKLINK
31/10/19 by Chris
Booking of the parcel was very straightforward, and the item was delivered well within the quoted delivery period - no hassle at the Post Office on dropping the parcel off, and the tracking service worked really well.
31/10/19 by New user of service
Parcel was not collected on the day it was meant to be collected. Parcel Monkey simply apologised and rescheduled parcel to be picked up another day. Blamed the courier company - DPD. I now have to reprint labels etc. as there is a change in tracking details due to change in pick up date. Just an inconvenience... Lets see if parcel is collected tomorrow - wont hold my breath. I will not use parcel monkey again nor DPD again. I do however realize why they are called Parcel Monkey now..!
31/10/19 by Grant Morton
Do not use this company! Booked next day collections paid over £30 to get something to Australia. Got email from Parcel Monkey telling me DPD would pick itup on the day I booked it. It wasnt. As per Parcel Moneky instructions I didnt contact DPD direct. I contacted Parcel Monkey (had to wait until next day as no out of hours number) They dont know why courier didnt pick it up and cant tell me what time its going to be picked up today. I booked the 3-5 day service and already one of the days is taken up in the collection not happening. Customer service is pointless if theyre not going to chase the courier for why it wasnt collected. No offer of compensation even though they failed to deliver the booked for and paid for service. They tell me Parcel Monkey are a price comparison site but I paid them and the emails come from them. This was an expensive mistake that ultimately will fail to deliver my parcel in time for its planned use.
31/10/19 by Samantha MoylanHeydt
Very good service
31/10/19 by Mrs Tatjana Kozlovska
Fantastic service!
31/10/19 by Customer
I’ve been using Parcel monkey for 2 years now and can’t fault the. Service
31/10/19 by James
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