We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
You didn’t leave a note like you said you had, so I’ve stuggled to locate my parcel
25/09/19 by Customer
Very fast. Pakage is intact and taken care of. Definitely recomend.
25/09/19 by Customer
It wasnt clear how long the courier ParcelForce 48 would take to deliver the parcel. It took 4 days. The courier could not give a window for collection- they would collect between 8 a.m and 6 p.m. On a positive note, the service was inexpensive and my parcel arrived safely.
25/09/19 by Customer
Unbelievably bad. I paid £87 for a small pallet to be collected and delivered the next day. The courier did not turn up to collect it when they were supposed to and then lost the pallet. Maybe Parcel Monkey cannot be blamed for that but what happens next is disgusting. You cannot call them, you have to rely on email contact. They did not believe I had sent it. I had to send them CCTV stills to prove the courier picked it up. Do not use this website. Use a courier direct, you will have more ability to speak to someone if there is a problem. I did not even get a refund for the money I spent.
25/09/19 by Martin Millan
Website couldnt be easier or more straight forward!
25/09/19 by Customer
Parcel only gets collected on the correct day about 20% of the time and parcelmonkey just dont care. Ive been let down so many times with parcels not being picked up for up to 5 days, they never chase it up with the courier and the courier company says to talk to parcelmonkey, who wont even call their partner companies to find out what their problem is. Tried emailing the CEO to complain, no reply. They just dont care. Their scripted responses never ever apologise. Ive never had a reply saying "sorry, well look into that for you". They just state their terms and conditions that let them off the hook for any and all ineptitudes like couriers not turning up, parcels arriving smashed with footprints on, parcels taking a week to arrive even though I booked a next day service. A truly soulless company.
25/09/19 by Kat Black
Its good enough. No prob.
25/09/19 by Debbie Mclure
The recipient received the item and it was smashed. I do normally use Parcel Monkey but I am very dissapointed this time.
24/09/19 by Nicola Green
Dropped parcel off at 9pm on Tuesday night. Was delivered on Thursday morning. Superb
24/09/19 by Carol Cloy
What a great service! Accurate pricing and the whole collection & delivery went so smoothly. Will definitely use again!
24/09/19 by PJC
Cant fault the service.
24/09/19 by Customer
The Parcel Monkey side of the service was great as ever. DHL was a bit lacking in the online updates and information about delivery. All delivered OK though. Just good to have up to date information. I received an SMS and email for collection, but nothing from that point.
24/09/19 by Gary Maddock-Greene
Booked a parcel. Nobody turned up. No phone call, nothing. They just dont care. I asked why it was compulsory to enter your phone number when you book a parcel. No reply. They behave like a Thomas Cook company when you have a query.
24/09/19 by Nick Peters
Fast efficient trustworthy service
24/09/19 by Fiona Spence
great service
24/09/19 by Customer
Very good service jess
24/09/19 by Customer
Good price, did the job efficiently
24/09/19 by Customer
Good price, did the job efficiently
24/09/19 by Customer
Great service time after time, reasonable prices too
24/09/19 by Josev King
Still hasnt arrived. No point in asking for a review for an incomplete service...
24/09/19 by Alex Hassan
When I was waiting for the driver to collect on the collection day. I need to wait from 8am to 6pm which wasted my time becuase I need to go else where. I sent 3 medium size parcel when I was in London. When I reached back home, I received 2 medium parcels which was correct but one of it is a small parcel which was wrong. Now Im waiting for them to look for the parcel. I hope they could find it.
24/09/19 by Customer
Good price and good service
24/09/19 by Gaynor
Reliable, did the job.
24/09/19 by Customer D MARK
Good price and good service
24/09/19 by Gaynor
On average very good however when there is an issue they are very slow to act and not great customer service. We have used many of times with no issues however we did have a parcel which should have been collected on a Monday for Tuesday delivery however goods were not collected so not delivered. Goods can only now be collected on the Wednesday. Asked for a reduction in price as weve paid for a service and not received only to be told they dont do refunds!
24/09/19 by Vicki A
Very Good Service!
24/09/19 by jaqueline
It took longer then 48 hours... Parcel arrived on a third day, it wasnt a great problem for us but it wasnt what was promised.
24/09/19 by Mr Roy Anderson
Really good price and traceable worked great from France to uk
24/09/19 by Mrs Lilian Clifford
Terrible! Hope this busyness collapse soon completely that cant even stand on other name
24/09/19 by Temuulen Batbold
picked up on time delivered when they said they would
24/09/19 by Taylor
Picked up item very quickly once paid for. Used tracked item for return. Did not receive any tracking updates &!i had to ring to check item had been received for refund. Paid over£15 for service and expected more information from this company.
23/09/19 by Wendy
Awesome service as usual
23/09/19 by A Very Happy Customer
Picked a service stating “delivery 1-3 days” when actually took 7.
23/09/19 by Customer
Booking the collection of my large, bulky parcel through Parcel Monkey was easy and the cost very competitive. I was kept fully updated on collection and also able to track parcel through to its delivery. I would use Parcel Monkey again.
23/09/19 by Nikki Mottram
I have used other couriers to send parcels to. Y family abroad and have had lots of problems ..
I have used parcel force a few times now and I am very very happy to have found a reliable way to send my parcels
Would recommend this company to anyone
23/09/19 by Rodney Slack
Never Again!!!
23/09/19 by Artur Kowal
Very easy and reasonable prices
23/09/19 by Abo Barirah
Taken additional payment of )67 as said measurements were wrong. Have sent prodded sizing from item box and had no response. There is noway to speak to anyone . Very angry and diapointed
23/09/19 by Customer
Quick. Reasonable rate.
But...some items arrived damaged.
23/09/19 by Lezlie
Very difficult to get in contact with. Nobody wants to resolve my complaint. Asked for documentation which I have not recived correctly. Problem still not resolved 2 weeks later. Actioned something on my account without my permission.
23/09/19 by azerdenterprises
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