We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
The one-way delivery went exactly as planned. A bicycle wheel is difficult to pack but I did find that making the box a few cm smaller saved a lot of money. Not sure if the website could offer guidance on size/weight pricepoints.
21/09/19 by James Greig
3days late beening deliver keep being redirected not very good
21/09/19 by Customerpverschueren
Great service
20/09/19 by Pete
Best price fast delivery and trakable.
20/09/19 by nniwsa
excellnt service collected on time and delivered on time.
keep up the good work
20/09/19 by Marcia
Scam and fraud company , I stated correct post code in uk RM18 ,they send my parcel to guernsey , After 6 days of chasing them returned the parcel to my address , I asked them for refund or collect and send again they refused to do either, I checked them website again they charge more money to deliver to Guernsey £78.99 , I paid them £16.99 which is the parcel delivered To uk post code be aware customers they charged you for services not done correctly fraud, fraud, i will contact the trade standers and reported it to help other people
20/09/19 by Rashed Shamsi
Cost effective, incredibly prompt efficient service with excellent tracking facility.
20/09/19 by Customer
Awesome and cheap! Very smooth and arrived as expected.
20/09/19 by Essa Moshiri
Excellent service
20/09/19 by Customer
Excellent service. Tracking down system is so good. I always use Monkey Parcel for oversea parcels. Highly recommended.
20/09/19 by S. Sharpe
To begin with, I always buy a Parcel Force option so I dont get the issues that many people have with lost parcels etc. If you buy the cheapest option you will get poor service. Parcel Monkey is not the best by far; Good points: Their prices are quite low. Bad points: The forms to be filled in are abysmal. I am so limited to how much detail I can type in, so many characters are not allowed and addresses have to be shortened because you run out of your allowance of the number of characters. The final straw was them not recognising an email address that I know to be accurate. Also, they dont allow you to save your customers addresses automatically. You have to re-type every address into your address book. Madness.
20/09/19 by John Alldritt
Brilliant this time, but last time it was over 6 months for my parcel to reach its destination. Happy this time
20/09/19 by Maryam
There is little follow on with your appointed couriers that its very difficult to track your items from them.
20/09/19 by Joe BOAHENE
Very easy to use and well priced to send a 12kg parcel to Germany. I would certainly use them again.
20/09/19 by Alun
Fantastic customer service from Parcel Monkey with rates significantly cheaper than I could get going directly to the carriers. Really pleased with the service received so far
20/09/19 by Mike Cronin
Good value for money! Very efficient delivery. No hassles! will use again
20/09/19 by Customer
Good value, very efficient delivery. Would be better if they gave you a more precise time for collection. Otherwise very happy.
20/09/19 by Customer
Used this service a few times now. Really pleased with the prompt and professional service. Always peace of mind that my parcels arrive in South Africa. Well done Parcel Monkey
20/09/19 by Customer Alison Demnis
Was quite sceptical about using Parcel Monkey but I was VERY VERY impressed!! Cheap and easy and fast delivery. Will definitely use again.
19/09/19 by Claire Dyche
All good service
19/09/19 by Customer
Simple to use great sevice
19/09/19 by Juliette
Good value for money, straightforward service.
19/09/19 by Marta McLaughlan
Very good service all the way truck my parcel
19/09/19 by Mohammed humayun Khan
Simple to use website, it all worked fine. Confirmation and updates provided. Easy to see the options and select the best one for your requirements. Collection and delivery two days later to France.
Have used this website in the past and will use again.
Of course if something goes wrong then they may be awful but I cannot comment as no experience of problems so far.
19/09/19 by Pressburger200
Fantastic service thank you will use you again
19/09/19 by Mrs kay nowak
good service
19/09/19 by AA car parts ltd
Easy to use and book your chosen courier with good communication. Would certainly use Parcel Monkey UK again.
19/09/19 by Penny
Great service, UK to Japan in 4 days, good value and easy online tracking updated every step of the journey.
19/09/19 by Customer
What a terrific money saver. I went to Post Office with a large package containing a drawing and they were going to charge nearly £50 for posting to USA. I found Parcel Monkey on line and they list all the companies with the cheapest price. The result - Parcel Force for £17.99. It arrived in 4-5 days as stated.
19/09/19 by John Stoddart
Great service!
19/09/19 by Aga
Follow up review. Twenty four hours after courier was supposed to collect parcel. A courier arrives claiming that he was only informed of pick up one hour before. After asking twice for a refund of fee paid to Parcel Monkey I receive a third letter asking if my parcel had been collected. Informed Parcel Monkey representative that if I couldnt trust their carrier to pick up my parcel on time, how was I supposed to trust that it would arrive there one time, if it arrives at all!! On third time of asking I am still awaiting a refund from Parcel Monkey.
19/09/19 by Nile Griffith
Terrible customer service. I booked a delivery with Parcelforce for an item I sold via EBay they damaged then when I booked a return via Parcelforce they Lost the parcel. Parcel Monkey refused The claim as I could not provide photos of the damage and that I never had proof of shipping. ( client lost slip) Parcel Force have logged the item as a loss. Delivered to Amazon warehouse by mistake. I have Written at least 30 emails to PM trying to explain. You get the same cut and paste Response and a terrible level of customer service. Yes they are cost effective, but will do everything in their power to refuse damage and loss claims, not point in using their insurance as they simply ignore you or keep asking for information that is hard to obtain, at which point your 14 day claim period runs out. I used to use this service regularly posting about a dozen items a month. Their rates are good. The trouble is as soon as Parcel Force see a PM label you package seems to be abused or delivered late. No point in Using the 24 hour service as it will arrive At the same time as 48 hour, normally 3/4 days or longer. You will receive a cut and paste response if you complain about late Delivery, “ not contracted on times , read terms and conditions “ Now this comment will receive a cut and paste response from the Monkeys. Telling me to contact their CS team. I have tried and tried dozens of times to contact you and explain in Plain English not to complicated problemsYour response is miserably incompetent. Beyond terrible. Sell a bad product then hide.
19/09/19 by Last order with Parcel Monkey
It;s so easy to get parcels delivered by the most appropriate company when using Parcel Monkey. Great rate, superb service, easy live tracking.
19/09/19 by matt
did exactly what they committed, arrived on time and delivered on time.
19/09/19 by Customer
Very good and delivered within two days. Always use parcel monkey.
19/09/19 by Customer
Worry Free!
Perfect Delivery transactions every time.
19/09/19 by Customer 441
Super easy & quick to use and superb value for money. First time user but I will be using them for all parcel delivery requirements in future.
Keep up the good work ParcelMonkey :-)
19/09/19 by BH
Superb service.
It gave me a number of options and the chosen one provided an excellent service.
19/09/19 by John
very efficient, just a little slower to respond when making an enquiry
19/09/19 by Customer
Easy to book competitive price delivered as promised.
19/09/19 by Samuel
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