We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Website difficult to understand/use. Constantly changing the availability of parcel delivery companies. The tracker took 26 hours to be updated. I wouldn’t use parcel monkey again.
19/09/19 by Customer
Wasnt at home when parcel would be picked up. So trying contact them to cancel it but nothing. No answer. No money back wouldnt use it again
19/09/19 by Marcin Sowinski
Reliable service. Used several times and always works well.
19/09/19 by Customer
You saved me when another company let me down
Great service Thankyou
19/09/19 by Customer
Great service will definitely recommend to others and use again
19/09/19 by Customer
On time they never disappoint
18/09/19 by Louraine jayee
Great service
18/09/19 by Customer
The service is great until it leaves the UK, the French are at best sketchy and dont keep up the tracking, leaving the recipient to guess the time and date of delivery.
The pricing is very competitive!
Stef
18/09/19 by Stefan York
I sent parcel through parcel Monkey the brook the person the item the customer is angry with me I have to pay.after I pay the delivery and insurance PM7450321 Invoice #: 6182154 ParcelForce tracking #PBCC3300980001
18/09/19 by Yetunde
Great service thanks.
18/09/19 by Customer Mrs Molly E Nel
Monkey Parcel showed DHL to be the courier that suited my needs and arranged the delivery which went well.
18/09/19 by Tony Jones
Brilliant.....huge saving. Will be using again. Highly recommend
18/09/19 by Huw Griffiths
I paid to have my parcel collected from my home address pre 10:30, to which I started work late to ensure I could hand over but the driver didnt attend, I have since seen three emails regarding different times however these were out with the scheduled delivery which I paid additional cost for. disappointed as I needed this IT equipment delivered to be returned back to me later in the week which I didnt ,meet my deadline meaning one of my team had no IT equipment for a week.
18/09/19 by Jason Smith
This is the second time I have used Parcel Monkey: I have found them to be efficient, helpful and reasonably priced.
I registered my parcel on Wednesday, delivered it to the courier in the UK the same day and it was delivered to my home in SW France the following Tuesday am.
The first time I had a query re my parcel, which was quickly resolved, so I was quite happy with that.
I like the fact I don’t have to research individual courier companies in order to find the best option.
Overall, for me, it is a good way to get items delivered from the UK to France.
18/09/19 by Stan Cobon
Avoid!!!! They r thief. Terrible service. Some of my items been stolen. I send my parcel and paid extra to cover for lost and damaged item. But they will never work for it when u claim! Avoid!!!
18/09/19 by Temuulen Batbold
Found me a reliable courier at a good price. Quickly delivered.
18/09/19 by Customer
Excellent service
18/09/19 by KEVIN JONES
Good service, no problems over the last few months we have used this company, excellent prices
18/09/19 by Jeremy Fowell
Great range of delivery services at good prices. Very easy to use
18/09/19 by Rachel
great prompt service
18/09/19 by darren oreilly
Failed to show up two days straight to collect a parcel for delivery to Ireland. Rescheduled the pick up date with clear instructions that pick-up must be after a certain time in the day ( 2 days wasted already waiting for them to arrive, no communication from them to advise they werent coming). Couldnt guarantee the courier would not show up before the advised time despite being told nobody would be home to hand over the package. Ended up cancelling the order. Very poor service and not very customer focused. Look elsewhere for a reliable courier service.
18/09/19 by Carmel
Great website! Easy to navigate and booking simple!
18/09/19 by sixteen3 Ltd
No one turned up to another courier. I rebooked it 3 times
18/09/19 by Customer
Will never trust nor use this company again. We arranged to collect a parcel from a supplier, they gave us the dimensions and weight and we put it into parcel monkey and booked collection at £18.88. Two weeks later we got a message saying courier had deemed the parcel we entered as 9.6KG as being 10KG and we our card had been charged another £52. If you want ripped off then use parcel monkey. They were quick to take this money from us over a few grams but when they lost a £400 parcel we shipped to Spain a year ago they were in no rush to compensate us. We argued with them that the parcel was fully tracked and THEY lost it. This is basically a joke of a service with hidden charges everywhere, and an attitude that says get lost if, ironically, your parcel gets lost or damaged.
18/09/19 by trade farm
Very seamless and easy process. Packaged dropped off at parcel force 4pm Wednesday and arrived at destination in USA Saturday pm. Really pleased as to how easy it all was
18/09/19 by Customer
Good value, quick and safely delivered.
18/09/19 by Customer
Could not be faulted. Timed pickup was a little late but there was terrible traffic in my area so no fault. Tracking was excellent.
18/09/19 by Philip
Not on time delayed
18/09/19 by LUCKSHI
Easy to use, parcel arrived ahead of schedule. Only thing to improve on would be tracking details e.g the descriptions
18/09/19 by Customer
Collected my parcel on time
18/09/19 by Stuart Blanshard
Excellent service
18/09/19 by geoffrey birkett
great service as ever
18/09/19 by Susan Finney
Great prices, however be warned should your parcel get damaged, expect them to make every excuse to not pay out on the added cover on the parcel.
18/09/19 by Customer
Talk about bait and switch! From the estimate with the exact same information to the actual quote it went up an average of 55 USD!! I tried other options from them and the ALL went up they said "due to changing the destination address" to "the shipping weight" NONE of which changed! Good thing I was lagging on posting my Ebay ad or Id have been screwed due to their SHODDY business practices!
18/09/19 by Bindare Dundat
First time using Parcel Monkey and certainly the last. Wasted a day awaiting collection of my parcel. I could have delivered the parcel myself in less time and costing less in fuel if I had known that no one would turn up. Now I have to find another carrier and apologise to the recipient for its late arrival.
17/09/19 by Nile Griffith
The service is good but they took payment twice and no response despite multiple email .. customer service poor
17/09/19 by Customer
Excellent service- happy to recommend
17/09/19 by Bethan
First time I used the service. Very happy as was able to track the parcel and it arrived very swiftly.
17/09/19 by Angela
Paid for 3-5 day delivery, which I didnt receive. Contacted customer support who said theyd get back to me in 24h and they never did.
17/09/19 by Elena
Collected on time and delivered in France within 2 days, amazing thank you!
17/09/19 by Customer
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