We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Great service, very clear communication. Would definitely recommend.
14/09/19 by KH
Have had very bad experience with Hermes. Was advised to try parcel monkey and was very pleased with the result.No hassle and the courier came on the day he was expected
14/09/19 by george johnstone
Always excellent prices and service.
14/09/19 by John Hutchings
Website easy to use and package delivered on time. I would like to print off labels immediately rather than wait for 30 minutes. Not good if youre in a hurry. Other sites offer this.
14/09/19 by Brian Sceats
Excellent again
14/09/19 by Yan
A fast and efficient service with a not too onerous price!
14/09/19 by George Yates Phoenix Automation Limited
great portal. Helped me find my parcel delivery service for an ebay purchase.
14/09/19 by Christian Rhein
Simple to use and found best deal for my requirement
13/09/19 by Tracey Warman
Takes a monkey to appreciate a monkey.
Great service,at comp prices
13/09/19 by Tommy Cridge
Very pleased with this setvice
13/09/19 by Customerlinda elliott
Cheap and reliable
13/09/19 by Customer
Have to give one star because the parcel was eventually collected after lots of expensive phone calls to add to reasonable parcel delivery cost, four days after the intended date of collection.
13/09/19 by JOHN KIDGELL
Damaged parcel and reported same day. Took at least 6 days before asking for a form to be completed. Returned same day. Then asked for more details. Huge delay, then told as it was past 14 days (DUE TO THEM) they cant help. I cant say how disgusted I am! Damage was £200 and I paid for full insurance!
13/09/19 by David Wines
I used Parcelmonkey to ship from the UK to France. I used DPD Classic service and paid more because I needed the parcel to be there within 2 days. I even dropped it off at their premises. According to the tracking info the parcel only got into DPD after 2 days. Its been 5 days and still no delivery. I was told if i wanted to return it the return it back to me: "Please note that any return takes an estimated 16 - 21 working days to reach back via an un-tracked service." Very very disappointed!
13/09/19 by Tomas Kukucka
Good service - prompt & reliable
13/09/19 by Ian W
Paid for shipping with insurance. Parcel damaged but parcelmonkey refuse to pay compensation as like they say: "we did not get confirmation of damage from recipient".... But parcel is damaged what has been proved (photos showing damage done to package and item has been provided by recipient). On the end I lost item and had to pay for shipping. How fair is that?
13/09/19 by PM
Never had any problem with PM when using ParcelForce - cheaper than going direct with Royal mail and efficient service. Good dashboard helps in tracking parcels and reprinting labels if necessary.
13/09/19 by Mike M
Moreso on DPD who took 6 days to deliver a 1-2 day assignment
13/09/19 by James
Highly efficient and excellent service. Goods arrived from Liverpool to Spain promptly and with no damage whatsoever.
12/09/19 by Annette
Very well-priced and effective arrangement of the dispatch and delivery of a fairly large package from the UK to the South of France.
Parcel Monkeys recommended Carrier, DPD, completed the whole task within a few days of collection, keeping sender and recipient well-informed throughout. Impressive and highly recommendable.
12/09/19 by Philip Northamptonshire
Amazing
Royal Mail to amarica mega bucks
Didn’t know what to to until I went on your website half the price
12/09/19 by Customer
Gobsmacked, everything done as they had promised, no drama. Brilliant work.
12/09/19 by Charlie May
I had send Pamp Gold Sold on ebay for more £900 They advice me ukmail I toke it with 36 pounds for inssurance . 2 days after they told me the parcel is lost and UKmail dont cover gold , So easy , No enquries nothing , no more explaination. Why they accepted 36 pounds for insurance ?? I lost 900 pounds plus 36 pounds insurance . Incredible ! If another compagny they dont advice me UKmail and also they dont take £36 for inssurance . Why 36 pounds for inssure what ??
12/09/19 by Robert Lafon
Quick, easy and posted
12/09/19 by Customer
It worked, my parcel arrived
12/09/19 by Customer
Thanks great and friend really happy
12/09/19 by Customer
Delivery was quick and so easy to doused before and will use again
12/09/19 by Petula Collier
Excellent service
12/09/19 by Customerdavid
Fantastic service as always. No complaints.
12/09/19 by Hilary Mclaren
Had to send an item to an African country, a lot of firms do not send to this particular country so found Parcel Monkey, they collected on time and delivered on time. Would highly recommend and have already used them since.
12/09/19 by Maria McCarthy
Collected the parcel on time and deliverd to Greece really quickly
12/09/19 by None
Whilst everything got here safely, I purposely paid for Express24 where it stated it was guaranteed to arrive the next day. I did not receive my packages when stated, and had to wait till the following Monday to receive them. This greatly impacted my uni move in experience as I had none of my essentials delivered on time.
12/09/19 by Jordan
Great affordable efficient service will recommend and use again
12/09/19 by Mike h
I have used Parcel Monkey multiple times. Every time, theyve been great. The prices are fair and the staff have always gotten back to me very quickly, and even have changed address at some point when my customers have entered the wrong details at checkout. There was one point when DPD failed to deliver to a customer and Parcel Monkey werent able to help, or attempt to redeliver, or even refund me at the end of the whole ordeal. Very disappointed in that instance, but understand that a lot of that was DPDs fault but as the middle man, I had more hope that Parcel Monkey would make everything fair in terms of a refund, but they didnt.
12/09/19 by Beth McCallum
really bad service, already nearly 4 weeks, my friend still doesnt receive the parcel, please check and let me know where the parcel is and advise when it can be delivered. Thanks
12/09/19 by Gang Li
My box arrived five days later and not two, as advertised. Plus and for the second consecutive time, the "Notes for the driver" section was completely ignored. Finally, even after I saw the driver outside my building and called to him, he insisted on taking my parcel with him to the Paketshop.
12/09/19 by Customer
Really happy with the service . Quick and good communication
12/09/19 by caroline morrissey ORDER ID
Great service on time sending parcels to Italy amazing now used to wait weeks before I discovered Parcel Monkey. Thank you
12/09/19 by Maria
Good prices from well known companies so you can save money from just using one company
12/09/19 by Paul Short
Excellent service
11/09/19 by Amandeep Khokhar
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