We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
We paid parcel monkey to deliver an expensive radio £110. We paid extra insurance to cover the cost. The item was damaged by parcelforce. We submitted a claim and after two months they say sorry we cant pay you because the recipient did not complete parcel force questionaire. Now under consumer law we paid parcel monkey and thats who we have a contract with. We have no legal relationship with parcel force so what they do or say is nothing to do with us legally. Secondly if a third party who has received a refund is not bothered to reply that not my problem. I have no control over them. Parcel monkey are just deflecting and using a silly stupid excuse with no basis in consumer law. Two months and they come up with this old chestnut. We have laws and parcemonkey seem to think they can say what they like so they dont pay out. Why pay insurance to parcel monkey if they wont pay. Two fingers to the law. I will be taking the matter forward as i wont be denied my rights by this so called company. Look at all their reviews. The negatives are far too high. They are clearly a company with no ethics whatsoever. USE them at your peril .They dont pay for their mistakes and deflect to others with whom you have no legal relationship. You have been warned.
28/11/19 by Frank Mc Gee
I chose Parcel Monkey(s) to deliver 3 flat screen monitors to the buyer, following sale on eBay. I paid extra to ensure them to the value of £300 (as they sold for £300). I spent an hour and a half packing them, each in multiple layers of industrial quality bubble wrap. I placed another 6 layers around the item, plus more on top and bottom. I then made sure there was no movement in the box anywhere (with additional bubble wrap). The box was double walled, heavy duty grade. The type you get for moving house. This box was then gaffer taped and put inside 1m3 builders grade black polythene back, and gaffer taped. Basically, it was the best packaging one could possibly achieve. A few days later the buyer reported that box had been received, with the bottom corner completely staved in. Crushed beyond recognition. It had obviously taken a major blow, either by falling from a great height. The missing corner was pushed in by about 20cm/8" on 3 sides. 2 of the monitors were damaged, 1 of them the display was completely shattered. On both of these, they were 2 chunks missing from the monitor bezel (plastic surround). Basically where it made contact with something at high speed/force. Imagine hitting the side of a monitor twice with an axe, and you are far wrong. Needless to say, the buyer is not happy. I made a claim to Parcel Monkey, knowing that I was covered to the value of the 3 monitors. I have today received a reponse from them saying ... "Hello, Thank you for providing the images and completing the documentation, After further assessment of the above referenced claim, we regret to inform you that your claim was not successful for compensation. Please accept our sincere apologies for any inconvenience caused. Kind regards, Jag" I will never, ever use these monkeys again. I strongely suggest you do the same too. I am £200 out of pocket because I trusted this company.
27/11/19 by Chris Lambourne
Saved so much money by going through them.
27/11/19 by Cordelia Cooper
Quick and easy
27/11/19 by Customer
There was hidden charges I paid 57 pounds for delivery parcel And then when driver was delivering parcel he said receiver need to pay 57 pounds agian. Otherwise u will not get ur parcel
27/11/19 by Customer
It’s an easy site to use, the prices are good and my parcel got there in time and intact, so it’s a winner really.
27/11/19 by David GT
Their website link to track my parcel didn’t work. The help requires me to register to get any assistance or leave feedback. The option to ‘click here to continue without registering’ didn’t work. A poorly-implemented attempt at a UX to get customers to register to either give feedback or get help. They could have kept this feedback private (and made use of it), but by insisting that I registered first they made it public. Oops.
27/11/19 by Helen
Easy to compare prices and to book shipping.
27/11/19 by Englænderen
Easy to use, loads cheaper than the post office
27/11/19 by Mr David Clarke
Seriously avoid this company. They’re service is shocking, they don’t collect or deliver! And when you contact them to find out why, they just suggest you raise a complaint ticket online. Seriously take my advice and go elsewhere!
27/11/19 by Craig Reep
Do not use. They double charged me. It is cheaper to book direct on Parcel Force website
27/11/19 by bob smith
easy to use, good value, particularly on larger parcels
27/11/19 by Customer
Customer service when it comes to a lost package with the value of over £400 is appalling! Ive been back and forth with a different member of staff nearly every day for a month and my claim is still being "processed". Wont give me a telephone number to actually speak to a human on. Chances of the add-on insurance actually paying out seem slim right now...Parcel Force who actually lost the package wont talk to me because it was through Parcel Monkey! Never using again.
27/11/19 by Lauren Archer
used parcel money and paid 15.7 for delivery for next day delivery, they didnt collect the parcel, then when you complain they blame the couriers. They work with them so legally the contracts with them, they do noting about any complaints and are useless, wont use again better to deal direct so they make no money from us. They are happy to take a cut but do-nothing when it all goes wrong. avoid if you want good service !
27/11/19 by DEBS M
Everything went smoothly; hat else is there to say
27/11/19 by A & J
Perfect job! Thank you!
27/11/19 by Customer Aniko
Best company to use when wanting to send parcels. Very efficient and excellent service
27/11/19 by John Hart
Excellent service. Thank you
27/11/19 by jennifer griffiths
Arrived on time. Easy to navigate website. Great price.
27/11/19 by Customer
Great service
27/11/19 by Customer
Good effective service
27/11/19 by Matt Horton
An all ok transaction
Thank you
27/11/19 by david evans
I Had a small piece of handmade furniture collected by Parcel Forces “large 48” service. Was told two men would arrive. Only one was doing the collecting and delivery which made me feel quite nervous! The item was being shipped 200 miles away and arrived really badly damaged which has now left me out of pocket and a customer extremely unhappy. Iv been trying to contact parcel monkey but this can only be done via an online form. Iv waited all day for a response and have a customer awaiting a resolution but haven’t heard a thing yet. I won’t be using them in the future.
27/11/19 by Mara
Great excellent
27/11/19 by Mr BAILEY
My Parcel was collected when they said they would and the driver was extremely polite.
27/11/19 by Customer
Great Service...reliable
27/11/19 by Anne Cooper
Avoid this company, its scam. They collected my parcels, delivered them in horrible state, half of the items inside were broken. After the delivery I noticed that they took additional 40 pounds from my bank account... When I contacted them they answered that apparently the box was too heavy (it wasnt, it was even a bit less than declared), they didnt provide any proof of that and refused to return my money. Two weeks later they took additional money from my account!! They answered that in terms and conditions I agreed to "additional charges"... Of course I will report it as theft but I have already wasted so much time and nerves on that.
27/11/19 by Davide Porzio
Easy to use and great prices
27/11/19 by William Wood
All fine, no problems thank you.
27/11/19 by DHW
Tried to collect a parcel for me twice failed on both occasions. Got Royal Mail to do it for me instead
27/11/19 by Mike Latham
Great thanks
27/11/19 by Alain Dufour
Very reliable service, as always. Easy to use website as well.
27/11/19 by cbren
Good service
27/11/19 by Customer
On time and delivered. Delivery guy
was nice and polite.
27/11/19 by Customer
Waited in all day for DPD to another courier, and no-one bothered to turn up, even though DPD delivered a parcel to my neighbour in the morning !!!!! This is not the first time its happened
27/11/19 by Angel
Excellent service, best rates about, will definitely use parcel monkey in future
27/11/19 by Donna
The booking system does not recognise a NI postcode and so it is impossible to send a parcel there. I asked for help but just got a try again reply. I am likely to lose my customer because I cannot get my goods out on time. Appalling service
26/11/19 by Judith Flood
Do not use. Go direct to the companies on there site. Ill let you know the full and shipping ref in detail when I receive my items. But trust me do not use.
26/11/19 by Cliff will
ParcelMonkey was straightforward and easy to use, and saved me a lot of money! Whats not to like!
26/11/19 by N.V ~ London
Quick and simple
26/11/19 by Customer
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