We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
No problem with the service.. recommended..
28/09/19 by Customer
Fantastic comparison site that I always use, cheapest and very efficient service every time.
Why bother with the rest???
28/09/19 by Karen
Dear Parcel Monkey stop lie please you avoiding pay compensation and saying my parcel did not adhere to our packaging guidelines. I did attached all pictures with very strong box used for it and every single part was wrapped many times with bubble wrap so please stop lie because my parcel was perfectly adhere to your packaging guidelines! I did pay fees to cover my package up to £500 and is hard even for you pay £100 for damaged parts? Because of this incident and your incompetence you loose valuated costumer and hopefully my feedback will be read by others and they choice someone more trusted that ParcelMonkeys!
28/09/19 by Artur Kowal
Fast and reliable . Really pleased
28/09/19 by Customer
Posted item via parcel monkey to go with parcel force 24. Took over 48hours to arrive, disappointing.
27/09/19 by Jb
Amazing!!! Now that I know about you, I’ll never queue at a post office ever again!!!
27/09/19 by Jacqui Davis
First class service and excellent value.
27/09/19 by Peter
the website was easy to use and my parcel was picked up on the same day, delivered by the deadline. Very happy!
27/09/19 by Anna
Requested a collection for a Thursday any time of day, courier didnt arrive, rearranged for Friday to receive a text stating the courier would arrive between 5.30pm and 6.30pm when my office closes at 5pm on a Friday. Requested an earlier collection from Parcel Monkey to be told collection times are 8am - 6pm despite the fact Id specifically requested the collection on Thursday. Ill take my parcels to the post office in future. How do I get a refund?
27/09/19 by Nick
Easy to use, good selection of delivery options. Quick to receive postage labels. Very happy!
27/09/19 by Amy Prince
Brilliant service - parcel collected within hours of the booking, and took less than 4 days door to door to South Africa.
27/09/19 by Slotracer1
Great service, especially with Parcelforce as the carrier.
27/09/19 by SSL
I have been extremely pleased with the service provided by parcel monkey. I sent a heavy (ish) package to the US. Was quoted £92 by Royal Mail but Parcel Monkey were quoting £42 for the same service (Parcelforce). The parcel was picked up and Friday and delivered to Philadelphia in under a week. All activity was trackable and filling in customs forms was easy thanks to the service provided (PM set the template, you just have to type in what is being sent, the quantity and the price). I will definitely use again.
27/09/19 by Natalie
Very good and straight forward service
27/09/19 by M Smith
My parcel did not get picked up and I’m struggling to get my refund right now.
27/09/19 by Customer
UK to Perth Australia in 6 days was fantastic delivery time.
26/09/19 by Lesley Singleton
Fantastic product
26/09/19 by john lawson
Long time waiting delivery
26/09/19 by Customer
Excellent service, always great prices! A+++++
26/09/19 by Nikolay Kolev
Requested a 24 hours deliver,, received 4 days later,, when asked about compensation,, got told look at small print,, so don’t bother with 24hours/48
26/09/19 by Customer
fairly simple online process - came around 9am, unfortunately I hadnt put it in a cardboard box because it was a foldable ladder and didnt realise, driver wouldnt take it as it was so I had to package it in cardboard, luckily I had some in the garage. He came back later in the day as he promised to do and all was good
26/09/19 by Dean and thanks for your order
To get from Aberdeen to Madrid in 5 days and the parcel was immaculate, couldnt find fault ,its wonderful
26/09/19 by Heather Edgar
Delivered laptop to neighbour, didnt get a signature. Subsequently lost. Refuse to help because pretty much everything you could possible want to send is on their insurance exemption list. Keep blaming parcel force and do not want to help. They have left me £700 out of pocket.
26/09/19 by Luke Johnson
I was sceptical to begin with as was not sure what to expect... Reviews were contradictive...
However the service was good. Delivery exactly as described, no issues. Would use services again.
26/09/19 by Summer
Fantastic transaction parcel arrived in good confition when you said it would. Very happy thankyou all at Parcel Monkey
26/09/19 by Customer smith
Excellent service at reasonable price. Collected my parcel promptly in the UK and delivered to Spain in 3 working days. Easy and quick. Thank you Parcel Monkey.
26/09/19 by AMGB
Simple process and got the item delivered on time.
26/09/19 by Stephen Foster
Small package to Oman, cheapest available option, delivered in 5 days including weekend. Couldn’t be more satisfied.
25/09/19 by Mike
The single worst company Ive ever encountered. Destroyed my package and when I tried to claim on the insurance that I took out they quoted a number of terms and conditions that did not exist anywhere in the company T+C. The customer service employee, Jag, lied and created reasons why they wouldnt be honouring the insurance. Absolutely criminal behaviour.
25/09/19 by Sam
DO NOT USE. We had an emergency and booked an 11pm pick up a slot, with no sign at 12am and no contact from the driver I managed to find a contact number online. Only to be told no one was available until 8am and we had to cancel. AND then drive through the night. My manager has yet to check whether the money has been taken out of the account - that’ll be the icing on the cake.
25/09/19 by Maria Rudkin
Excellent in every way. .from pickup ON TIME ,to delivery in Alaska on time ..will recommend you every time
25/09/19 by Mr Arnold
I sent multiple parcels from one address to two separate addresses but they sent a parcel that was meant to go to address 1 to address 2 to and a second parcel that was meant to go to address 2 to address 1 I then had to sort this problem out with the delivery company... Which was really difficult... And now I am having to organise redelivery which is awkward
25/09/19 by Customer
I bought from there many many times, and I understood that a lot of issues were coming from the delivery companies, but when there are been times where the delivery didnt arrive, and we had nothing to do with it, even if we paid extra money for being treated well, they refuse to give us back our money, after Parcel force, completely F**** up with our delivery. Without mention, that customer service is basically just asking questions to an AI that answer all the times with different names
25/09/19 by lorenzo ragni
Great and quick service
25/09/19 by penny morris
After sending a item to a customer of mine, the item was logged has being damaged in the shipping companys depot. Once my customer got the item, he found that it had been damaged. opened a case with parcel money who after a month of slow replies, said the package didnt fit the needs and wont be paying out on the case. The fact the shipping company logged that the package was damaged in their hands, parcelmoney said they wont be changing their minds. Ive now lost £400 due to my customer wanting his money back, ive also lost a good customer of mine and wasted over a month dealing with parcelmoney. Sure to say im closing my account with them. Shame on Andrew and Navin if this is how they run their business
25/09/19 by Matt Taylor
I’ve used this service so many times to send care packages to my daughter in the USA.
Usually there within the week. So impressed
25/09/19 by Customer
AS usual great speedy service.
Collected and delivered as consigned.
25/09/19 by Customer ray tripp
Terrible utterly terrible. Have sent two parcels to Australia and BOTH times have not been delivered. No messages to say a problem, just returned by BOAT to UK and asked for £5 to get my item returned from Southampton.
25/09/19 by richard
I use ParcelMonkey often and do not have anything bad to say about the service offered - the collections/deliveries are always made on time. I have on a few occasions had to communicate with their customer service team online, but again all issues have been sorted out to my satisfaction. I will continue to use ParcelMonkey in the future.
25/09/19 by Lynn Gardiner
Was meant to pick up parcel on a certain date but it was 2 days later no explanation why. I had paid for next day delivery but it took 2 days to get there again no explanation why a company that doesnt care
25/09/19 by mark paterson
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