We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
First ever experience of using Courier through Parcel Monkey. Ordered on Sunday evening about 10pm and I received notification that labels would be emailed with half an hour, and parcel would be collected on the following day, Monday and delivered Tuesday. I waited up late but no email came through. The following morning labels were emailed, and details said the parcel would be collected on Tuesday. This was not correct: Nobody came to collect the parcel and it sat in my porch all day Tuesday. I called the help line In the afternoon about 16:00hrs and was told there was a problem with electronic systems causing a delay but I was told it would be collected. I called again at 18:00 and received an automated message saying the parcel would be collected that day by 18:00. These calls cost me extra above my network call costs. The parcel was eventually collected on Wednesday around lunch time... By the time it was delivered it was not a convenient therefore the recipient had to drive to a depot and collect it somewhere else. He eventually got it on Friday. It took 5 days, several emails and phone calls. I won’t be using this service again in any hurry. I’ve given it 2 stars because the parcel was actually collected and delivered to the recipient.
08/10/19 by Mikeyjay
Customer received the parcel and it was very damaged, I will have to replace the order again anyway
08/10/19 by Customer
Great service Parcel Monkey
08/10/19 by Customer
Easy to make the booking, fully transparent pricing, collection the next day,
08/10/19 by Jim
Parcel Monkey great but the service from the deliverer was not up to the usual standard, one parcel took an extra day to be delivered.
08/10/19 by Mary
Delivery on time as promised at a realistic price
08/10/19 by Harry__Butterworth
Excellent and speedy service, not too costly and simple to use
Would definitely use again
08/10/19 by Val
fast and convenient
08/10/19 by Customer
brilliant, faultless
08/10/19 by The grim reaper (i post souls to the underworld)
Always use, reliable, parcels always get to my destination, cant fault
07/10/19 by PAULA
First time I have used parcel monkey and I was extremely impressed. Very reasonably priced and parcel arrived quickly. Wouldn’t hesitate to recommend.
07/10/19 by Lou
Great fast service
07/10/19 by Steve ,,
Paid £15 for next day delivery. Guy didn’t show up, no explanation, nothing. Had to waste an hour on the phone only to be told he had gone home without leaving any details as to why he hadn’t collected package, or if he would be returning. Package was picked up the following day, but then the recipient told me that no note had been posted through his door so he was unaware any attempt had been made at delivery.
07/10/19 by Ray Hallam
Used Parcel Monkey a lot. Always spot on and saved me money EVERY TIME!
07/10/19 by Stoney
Always use this service and always very pleased
07/10/19 by Customer
Fast delivery and on time as usual.not like dhl who are useless and never any where near on time
07/10/19 by G.meadowcroft
Previous use of the service was OK, the most recent use was very poor service. The courier and parcel monkey failed to communicate with each other my parcel was delayed one day.
07/10/19 by Michael
Good value, easy to use.
07/10/19 by michaelstancliffe
Yet again my parcel has arrived ripped open and crushed
07/10/19 by ADavid
Parcel Lost and I contacted Parcel monkey, its been over a month and they keep saying we will get back to you. Rubbish service and I lost £150 on this parcel. THank You
07/10/19 by Customer
I have used Parcel monkey 4 times to send parcels to Germany and USA. They are the cheapest and so far reliable service.
07/10/19 by Richard Hitchman
Excellent service. Received the items back home after leaving them in a hotel in Lake District, safe and sound. Thanks.
07/10/19 by ALICE
Said 2-4 day express service. Been 5 days and my Parcel still hasn’t even left UK
07/10/19 by shikha duggal
Good, speedy delivery and easy to use. Found extended liability confusing though, as it said it wasn’t insurance so I didn’t know what the extra £27 was actually for. I’m aware this might
07/10/19 by Oliver Hammick
Brilliant! Very pleased with the service, from start to finish. Reasonably priced. Easy to prep & plan my delivery. Parcel successfully delivered within good time. Thank you.
06/10/19 by AnnieD
My Hermes crushed my parcel had to refund buyer , avoid
06/10/19 by David Peter st romaine
Always great prices with great service
06/10/19 by Customer
Good, reliable and cost effective service. I recommend anyone to try Parcelmonkey first, Before going anywhere else.
06/10/19 by Mr Badiei-Khorsand
Overall I really like the service and they give me the option to track my item on delivery signed and really happy with the service
06/10/19 by Customer
Excellent service. Quick drop of, competitive prices. Recommended!!
06/10/19 by Mr Naser Mohammed
The price of a parcel delivery went up by 30% in the space of two weeks but the process itself was fine
06/10/19 by trevor
Excellent service
Good value for money
06/10/19 by Customer
Easy and fast and good value
06/10/19 by pascale
Quick, excellent pricing and safe secure delivery. Highly recommended
06/10/19 by Andy
Easy to use website . Quick delivery to Hong Kong via DPD who give excellent and easy tracking .
06/10/19 by Tjd
Not used this service before. It was simple ,easy to use. Parcel arrived in good time for its onward journey. Thanks
06/10/19 by Sue
Quick delivery that is fully traceable and at an excellent price.
05/10/19 by DEBORAH HARLEY
Still havent received my item. I have tried to Co tact customer to see whats happening. The courior company could have left an email to say it hasnt been collected
05/10/19 by Customer
Fantastic service. Highly recommend
05/10/19 by JeanieBobs
It now gets there a day earlier then it has which is great but I still think it would be a good idea if there rang or texted the person who the parcels going to to let them know its arriving like some companies do. Also not to throw it about so much as I have had things broke before today but to be fair its getting better.still definitely STILL need better customer service
05/10/19 by Rosa
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
