We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,911 reviews.
Small package to Oman, cheapest available option, delivered in 5 days including weekend. Couldn’t be more satisfied.
25/09/19 by Mike
The single worst company Ive ever encountered. Destroyed my package and when I tried to claim on the insurance that I took out they quoted a number of terms and conditions that did not exist anywhere in the company T+C. The customer service employee, Jag, lied and created reasons why they wouldnt be honouring the insurance. Absolutely criminal behaviour.
25/09/19 by Sam
DO NOT USE. We had an emergency and booked an 11pm pick up a slot, with no sign at 12am and no contact from the driver I managed to find a contact number online. Only to be told no one was available until 8am and we had to cancel. AND then drive through the night. My manager has yet to check whether the money has been taken out of the account - that’ll be the icing on the cake.
25/09/19 by Maria Rudkin
Excellent in every way. .from pickup ON TIME ,to delivery in Alaska on time ..will recommend you every time
25/09/19 by Mr Arnold
I sent multiple parcels from one address to two separate addresses but they sent a parcel that was meant to go to address 1 to address 2 to and a second parcel that was meant to go to address 2 to address 1 I then had to sort this problem out with the delivery company... Which was really difficult... And now I am having to organise redelivery which is awkward
25/09/19 by Customer
I bought from there many many times, and I understood that a lot of issues were coming from the delivery companies, but when there are been times where the delivery didnt arrive, and we had nothing to do with it, even if we paid extra money for being treated well, they refuse to give us back our money, after Parcel force, completely F**** up with our delivery. Without mention, that customer service is basically just asking questions to an AI that answer all the times with different names
25/09/19 by lorenzo ragni
Great and quick service
25/09/19 by penny morris
After sending a item to a customer of mine, the item was logged has being damaged in the shipping companys depot. Once my customer got the item, he found that it had been damaged. opened a case with parcel money who after a month of slow replies, said the package didnt fit the needs and wont be paying out on the case. The fact the shipping company logged that the package was damaged in their hands, parcelmoney said they wont be changing their minds. Ive now lost £400 due to my customer wanting his money back, ive also lost a good customer of mine and wasted over a month dealing with parcelmoney. Sure to say im closing my account with them. Shame on Andrew and Navin if this is how they run their business
25/09/19 by Matt Taylor
I’ve used this service so many times to send care packages to my daughter in the USA.
Usually there within the week. So impressed
25/09/19 by Customer
AS usual great speedy service.
Collected and delivered as consigned.
25/09/19 by Customer ray tripp
Terrible utterly terrible. Have sent two parcels to Australia and BOTH times have not been delivered. No messages to say a problem, just returned by BOAT to UK and asked for £5 to get my item returned from Southampton.
25/09/19 by richard
I use ParcelMonkey often and do not have anything bad to say about the service offered - the collections/deliveries are always made on time. I have on a few occasions had to communicate with their customer service team online, but again all issues have been sorted out to my satisfaction. I will continue to use ParcelMonkey in the future.
25/09/19 by Lynn Gardiner
Was meant to pick up parcel on a certain date but it was 2 days later no explanation why. I had paid for next day delivery but it took 2 days to get there again no explanation why a company that doesnt care
25/09/19 by mark paterson
You didn’t leave a note like you said you had, so I’ve stuggled to locate my parcel
25/09/19 by Customer
Very fast. Pakage is intact and taken care of. Definitely recomend.
25/09/19 by Customer
It wasnt clear how long the courier ParcelForce 48 would take to deliver the parcel. It took 4 days. The courier could not give a window for collection- they would collect between 8 a.m and 6 p.m. On a positive note, the service was inexpensive and my parcel arrived safely.
25/09/19 by Customer
Unbelievably bad. I paid £87 for a small pallet to be collected and delivered the next day. The courier did not turn up to collect it when they were supposed to and then lost the pallet. Maybe Parcel Monkey cannot be blamed for that but what happens next is disgusting. You cannot call them, you have to rely on email contact. They did not believe I had sent it. I had to send them CCTV stills to prove the courier picked it up. Do not use this website. Use a courier direct, you will have more ability to speak to someone if there is a problem. I did not even get a refund for the money I spent.
25/09/19 by Martin Millan
Website couldnt be easier or more straight forward!
25/09/19 by Customer
Parcel only gets collected on the correct day about 20% of the time and parcelmonkey just dont care. Ive been let down so many times with parcels not being picked up for up to 5 days, they never chase it up with the courier and the courier company says to talk to parcelmonkey, who wont even call their partner companies to find out what their problem is. Tried emailing the CEO to complain, no reply. They just dont care. Their scripted responses never ever apologise. Ive never had a reply saying "sorry, well look into that for you". They just state their terms and conditions that let them off the hook for any and all ineptitudes like couriers not turning up, parcels arriving smashed with footprints on, parcels taking a week to arrive even though I booked a next day service. A truly soulless company.
25/09/19 by Kat Black
Its good enough. No prob.
25/09/19 by Debbie Mclure
The recipient received the item and it was smashed. I do normally use Parcel Monkey but I am very dissapointed this time.
24/09/19 by Nicola Green
Dropped parcel off at 9pm on Tuesday night. Was delivered on Thursday morning. Superb
24/09/19 by Carol Cloy
What a great service! Accurate pricing and the whole collection & delivery went so smoothly. Will definitely use again!
24/09/19 by PJC
Cant fault the service.
24/09/19 by Customer
The Parcel Monkey side of the service was great as ever. DHL was a bit lacking in the online updates and information about delivery. All delivered OK though. Just good to have up to date information. I received an SMS and email for collection, but nothing from that point.
24/09/19 by Gary Maddock-Greene
Booked a parcel. Nobody turned up. No phone call, nothing. They just dont care. I asked why it was compulsory to enter your phone number when you book a parcel. No reply. They behave like a Thomas Cook company when you have a query.
24/09/19 by Nick Peters
Fast efficient trustworthy service
24/09/19 by Fiona Spence
great service
24/09/19 by Customer
Very good service jess
24/09/19 by Customer
Good price, did the job efficiently
24/09/19 by Customer
Good price, did the job efficiently
24/09/19 by Customer
Great service time after time, reasonable prices too
24/09/19 by Josev King
Still hasnt arrived. No point in asking for a review for an incomplete service...
24/09/19 by Alex Hassan
When I was waiting for the driver to collect on the collection day. I need to wait from 8am to 6pm which wasted my time becuase I need to go else where. I sent 3 medium size parcel when I was in London. When I reached back home, I received 2 medium parcels which was correct but one of it is a small parcel which was wrong. Now Im waiting for them to look for the parcel. I hope they could find it.
24/09/19 by Customer
Good price and good service
24/09/19 by Gaynor
Reliable, did the job.
24/09/19 by Customer D MARK
Good price and good service
24/09/19 by Gaynor
On average very good however when there is an issue they are very slow to act and not great customer service. We have used many of times with no issues however we did have a parcel which should have been collected on a Monday for Tuesday delivery however goods were not collected so not delivered. Goods can only now be collected on the Wednesday. Asked for a reduction in price as weve paid for a service and not received only to be told they dont do refunds!
24/09/19 by Vicki A
Very Good Service!
24/09/19 by jaqueline
It took longer then 48 hours... Parcel arrived on a third day, it wasnt a great problem for us but it wasnt what was promised.
24/09/19 by Mr Roy Anderson
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