We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Wish I could give 0 stars. This company is a joke. Paid £48.34 for collection of a rug that needed to be next day. Rug wasnt collected having waited in all day and lost a days pay at work. Cant speak to anyone on the phone only live chat. Told no refund is possible only if I cancel the collection. Would NEVER reccomend.
25/10/19 by Lynsey Anne
ill start by saying that the service is great in theory and Im a fan of the idea. But unfortunately, the last experience Ive had has been terrible, I booked a pick-up for Wednesday past (no time slot allocated) so I ensured someone was present the whole day... (8am-6pm) in order to hand the package over- not ideal but ok.I didnt gain any notification saying the courier is en route the whole day so decided to call DPD and Parcel Monkey to find out what the update is...DPD instructed that I get in contact with Parcel Monkey as "the pick-up hasnt been booked in yet" by Parcel Monkey- this was around 6pm on Wednesday.I call Parcel Monkey which was extremely dismissive to my concern and asked if Id like to cancel the courier... at that stage I just wanted to know if the courier was coming or not as I have someone waiting around... they said no one was coming and would need to rearrange a pick-up which is a massive inconvenience to me as I cant have people at the location as and when I please as you can imagine. Today I asked if I can re-arrange the booking for me to drop off the package at a "drop off location". The short of it is no without canceling the order and rearranging for drop-off. The most frustrating part of this all is that none of this would have happened or been communicated if I didnt get in contact and draw it out of the support team. Its been an annoying experience from beginning to end.
25/10/19 by customer
Utter rubbish. Paid 60gbp to send a parcel from uk to australia ahead of my move there, after id left the uk i get a message saying there was a problem with it and i could either pay 14gbp to send back to original address (which i no longer lived at). trying to contact parcel monkey was a nightmare. constant emails, no answer. waited ages for a "customer service representative". dont bother. just use one of the big boys and pay the extra.
25/10/19 by Nick Watts
My goods got damaged and parcel monkey weren’t willing to refund me atol. They are now ignoring my emails. They don’t have a contact telephone number either. The service they have given has been shocking. I will continue to let others know about them. Avoid avoid avoid. Also on their fb page loads of people including myself are leaving comments on their status’s to warn others and they have now stopped people from commenting altogether. Such a bad business
25/10/19 by Fiona Mcintosh
Absolutely brilliant. Fast delivery with tracking available at each stage. Will use them again.
25/10/19 by BOB MISTRY
Always a great experience
25/10/19 by Gordon
Fast, professional and in my opinion the best service to send a parcel by. Thank you!
24/10/19 by Bartlomiej
Excellent service via DPD, delivered on time to Ireland from UK.
24/10/19 by Sean
Trouble free service,
24/10/19 by Occasional user Customer
Courier DPD did not collect and delivery late after I drove it to their depot. MUPPETS
24/10/19 by P***** Off Customer
Really easy, cheap & quick. Will definitely use again.
24/10/19 by Customer
I can give almost 5 stars for your service. The only thing that I am disappointed with is the number of items which are excluded from loss/damage during transit. I can understand the exclusions in case of fragile items, but a blanket exclusion will me make me think twice before using your couriers again.
24/10/19 by PdeZ
Great system
24/10/19 by Adrian Potter
Great service and brilliant value for money! So easy to drop at sainsburys and let the delivery company do the rest! Love that the person receiving the parcel gets updates too
24/10/19 by Mrs Elizabeth Cook
Great service and brilliant value for money! So easy to drop at sainsburys and let the delivery company do the rest! Love that the person receiving the parcel gets updates too
24/10/19 by Mrs Elizabeth Cook
Beware of using this service. They disclaim all responsibility after taking your money and blame the courier company. Our goods were not delivered and the courier company sent us an has been delivered update. They did not even attempt to make delivery and were fraudulent. Parcelmonkey (who our contract is with) refused to be responsible and also made up different stories about what could have happened, without bothering to check. I have spent over 3 hours trying to contact the courier directly and trying to contact parcel monkey. They have not refunded me also for the delivery fees paid.
24/10/19 by P S
Nice and easy only thing if you don’t have a printer available might be tricky x
24/10/19 by nelly majewska
Its a wee bit cheaper to order via PM rather than go directly to the couriers site. Brilliant.
24/10/19 by Laz
Perfect.Delivered when they said and parcel in good condition
24/10/19 by sue michniewicz
Brilliant service I will certainly use Parcel Monkey again,
24/10/19 by anthony lee
Avoid using parcel monkey, they may be cheap but you get what you pay for. I sent a parcel with a next day delivery service on Tuesday, every day the parcel delivery date changes to the following day. I have taken this up with parcel monkey customer service and they seem to be completely inept. They are unable to give any further information on the situation and advise I continue to wait. They expect me to tell the recipient of my parcel to keep taking time off of work as they do not have the decency to contact the company that picked up my parcel, to find any further information on the situation.
24/10/19 by Customer
Great Transaction.Parcel arrived as expected.
24/10/19 by Michael Speller
on time, first class service
24/10/19 by Alan Fowler
All round good
24/10/19 by Brooke Ballard
Great site all worked out at a great price
24/10/19 by Tracy
Excellent service. It was the first time that I shipped a parcel internationally. The steps on the website were very easy to follow, and Im more than satisfied with the price.
24/10/19 by Christian M.
Terrible as always
23/10/19 by Customer
Perfect service, the parcel collected in Italy arriving in Edinburgh in only 3 days. A little expensive but I am very satisfied. Thanks!
23/10/19 by FLORENCE
Great service. Collected the parcel at the specified time, good tracking. Delivery on the expected day.
23/10/19 by Pam
Discusting service parcel stil not received from my buyer, 7 days late.
23/10/19 by Customer
Hi, a customer contacted me 3 days ago (from Sri Lanka) and says he wants to buy something. I offer him Royal mail delivery in 5-7 days for £3.45 or a Parcel Monkey courier in 4 days for £18. He opts for Parcel Monkey. Now Parcel Money have not collected on Tuesday as promised, or today (Wednesday) as promised, how do you think my customer, and I feel about your service? I see no happy way out of this scenario. Not at all happy.
23/10/19 by Gabriel Bolton
Easy to see comparison prices. Great value, never been disappointed with this site.
23/10/19 by Mrs T
They did not arrive to another courier , waited in all day and haven’t answered my e mails despite having paid for the service Still waiting 5 days on
23/10/19 by Laura
Avoid! I booked a collection via ParcelMonkey which was due to be picked up yesterday, 22nd October. Nobody turned up. Collection rebooked for today, 23rd October. Again, nobody turned up. Nothing but canned responses and disinterest from Parcel Monkey. They deleted one of my messages from their online "help" system with no indication as to why (the message was not abusive) and I have had to constantly badger them for even the most basic of information. It will be a cold day in hell before I even consider using ParcelMonkey again, or the courier who failed to show (twice) - DPD UK. This whole episode cost me two days worth of holiday waiting in the house for no reason whatsoever, and ParcelMonkey are just not interested. An utter disgrace.
23/10/19 by The Mighty Peng
Yet again seemless.
Wouldnt use any other site
23/10/19 by Richard
Very good service, competitive prices
23/10/19 by Customer
Excellent service from UK to Cyprus.
23/10/19 by Karen
Did what they said, Uk to Germany in 3days
23/10/19 by Paul h
Simple and quick.
I send all my parcels through the monkey.
Saves me money and time, allowing me more time to spend doing the things I enjoy.
23/10/19 by Paul
Hassle free, would defo recommend and use again.
22/10/19 by Customer
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