We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Terrible Paid for collection from Cyprus Airport It never happened No communication eventually they returned our fee Would not recommend this company
03/10/19 by Customer
Very happy with the post office drop off service, print out tickets arrived swiftly. Delivery time never longer than four working days. The occasional let down is the handling of the parcels, at times they arrive in immaculate conditions, other times packing damaged, however goods were luckily not damaged. All in all, great service for an unbeatable price.
03/10/19 by Customer
Easy to book my parcel on their website and picked up and delivered when they said it would be. A bit more than cheaper versions but you get what you pay for. First rate service and I would recommend highly.
03/10/19 by John B
Instructions not very clear now parcel stuck in customs
02/10/19 by Customer
Please DONT use this company. They are ( by their own admission) a quote engine. They are NOT a courier company. However you cannot contact the courier directly if anything goes wrong, as it did with us. Our distress made no difference to them. All you will hear, time after time after time, if you hear anything at all, is that they pass your message along to the courier ( they dont even do that properly). NEVER use them for International delivery. The level of incompetence, laziness, and unprofessionalism is outstanding. Go direct to the couriers. Parcelmonkey is a shockingly bad service.
02/10/19 by Combe F Cuite
Parcel arrive like said. Everything went good.
02/10/19 by Customer
Always use to send parcels to Spain they are reliable , honest and trustworthy and on top of that very reasonable charges. WOULD RECOMMEND .
02/10/19 by Customer
quick simple and do what they say .... very good
02/10/19 by Grace Goode
On time parcel delivery
02/10/19 by Customer
Great service
02/10/19 by MOIRA WISE
Easy to use and saves time searching for cheapest postage
02/10/19 by Miss Katie Amos
Worst company to use!! Don’t use them as they lose your packages, make empty promises and then they don’t reply to any communication and then disappear when a refund or compensation is required! DONT WASTE YOUR MONEY!!! USE DPD OR OTHER REPUTABLE COURIER COMPANIES
02/10/19 by Wesley Harrington
Worst courier company ever to rely on!! LOST PACKAGES, empty promises, disgusting customer service. I wouldn’t trust this company with anything or recommend their services!
02/10/19 by Wesley G Harrington
The driver went to the wrong address (instead listed it as a failed collection), my parcel has yet to be picked, even though the collection was rearranged for Monday.
02/10/19 by Customer
Excellent service and price
02/10/19 by Paul Stringer
Scammers....They keep you card details which i am sure is illegal and then charge you additional costs saying the parcel was heavier, I sent a parcel of 2.7KG to Barcelona, it contained 2 hoodies and a T-Shirt and then they charged me for 21KGs, outrageous scammers, I spoke to Courier who the parcel was sent with and they said it should not of been charged, they have no phone number to contact them either... I am going to get a charge back on my card. I warn you DO NOT deal with these scammers, You have been warned!
02/10/19 by W P
Booked a collection for pick up next day. No one turned up so cancelled and was told I would be refunded. 3 days later some one turns up to pick up the parcel. I already used a different method. A week after cancellation Im still waiting on my refund. They said Im not getting one because said parcel was picked up. Now not answering messages. Absolutely awful company.
02/10/19 by Karen Dougall
Outstanding work,will be using you again.
02/10/19 by Mike white
All collected and delivered on time no hitches at all
02/10/19 by Customer Paul
parcell arrived in time and good condition.
02/10/19 by Alessandra
Very efficient
02/10/19 by Simon Alexander
Parcel late despite paying for next day, this has happened several times between me and a friend who send an expensive piece of equipment. No refund for the difference in delivery prices is ever given.
02/10/19 by Emma Grace Bone
Great service from start to finish
02/10/19 by Lorraine
I have not received my parcel yet! Pickup date was 25th September
02/10/19 by Customer
Fantastic very good post thank you
02/10/19 by MR D SALIH
Great service as always
01/10/19 by Taz Sob
Excellent Service
01/10/19 by MB
I purchased an Express24 service. The parcel took 8 days to get delivered. I requested compensation (as is possible on their website and parcel forces website) but ParcelMonkey have declined and said it’s within their SLA.... max compensation was 50% of fee so they’d be liable for only £6. They declined. Absolute ****! Will never use again and I’d advise everyone to stay clear too....
01/10/19 by Robin Butcher
Easy
Printed Label - Down to the post office no waiting around
Parcel arrived as promised
01/10/19 by Phillip Collins
Excellent service very impressed good tracking system
01/10/19 by Scott
The website is so easy to use, everything is so efficient, I really recommend Parcel Monkey
01/10/19 by sasha jackson
it was nice to have it picked up i had a COURIER named PARCEL2GO i lost 10 parcel in 4 weeks
01/10/19 by BARRY
Excellent from start to finish.
01/10/19 by Kenny McCorrisken
Item was picked up on time and arrived on time at the other end good reliable service
01/10/19 by JANINE W.
I have had to request a refund on at least 3 occasions particularly when requesting a next day collection, which has resulted in bad PR for our organisation. Very frustrating! The biggest issue is that there is no real accountability as courier service will say they never received an order and you cannot get an immediate response from Parcel Monkey, in fact, their responses all seem to be automated. Parcel Monkey might have to consider dropping the next day delivery because it is unreliable.
01/10/19 by West London Customer
Excellent. Ive used Parcel Monkey several times to send items to France, and they have always arrived on time and without any hitches. Very good value for money.
01/10/19 by Mr. Alan Harding
Prompt delivery no fuss. Will use again
01/10/19 by Customer
My go to place for all shipping snd courier needs - fast, efficient and reliable! What more can I say!
01/10/19 by Pete
So easy to send a large parcel to the USA, its why I keep using them. Five stars all round!
01/10/19 by Customer D Turner
Have used Parcel Monkey a lot and although I understand that they are an "agent" what I have arranged through them is always 1st class
01/10/19 by Gerald Penney
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