We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Honest and trustworthy, can be relied upon.
30/10/19 by Customer
So, recently I had 25 items listed on eBay and at first I would trudge down to the Post Office, wait in line and then pay a fortune to send a parcel.
Then I discovered Parcel Monkey. I now package items, weigh and measure them, print the label and drop them off at either a local store, chemist or a Post Office.
Without fail I have saved money on postage every time. The difference has been quite a large amount, compared to what I was paying over the counter at the Post Office.
Parcel Monkey is great, highly recommended!
30/10/19 by KevK
Very simple process which has worked perfectly every time Ive used Parcel Monkey. Prices are good and packages arrive as intended
30/10/19 by Alan Kitchen
Good easy to use website giving great value parcel delivery
30/10/19 by Paul Short
Absolutely terrible service. Worst I have ever encountered. Paid for a 2 day delivery. First courier collected (a day late) with no problem. The second courier damaged it and then said it was badly packed. Waiting 25 days now to have it returned and after 51 over and back messages Im being told I may have to wait another 21 days. Cant actually get to speak to anyone. Extremely frustrating
30/10/19 by james giltinan
Courier didn’t turn up, I had to make the journey to pick up the item. They tried to charge me a cancellation fee then took over two weeks to refund me. Avoid if you can
30/10/19 by Evie
Quick and easy would use you again
30/10/19 by m p
Horrible experiencia la mia, llevo dos meses escribiendo para que me den mi dinero de vuelta ya que nadie ha recogido los paquetes, no paran de ponerme problemas para todo , estoy harta. no vuelvo a utilizar esto mas . PACkLINK te devuelve el dinero en menos d una semana y puedes contactar con ellos directamente. Y voy a seguir dando mala puntuación en todas las redes sociales hasta que me devolváis mi dinero.
30/10/19 by Vanessa Losilla Aznar
perfect service
Carlos
30/10/19 by Customer
Monday morning, used ParcelMonkey to select delivery service for shipment of a parcel to Italy via ParcelForce. Monday late afternoon, took parcel to the Post Office for drop-off. Thursday lunchtime, parcel delivered. Great service. Well done ParcelForce; well done ParcelMonkey!
30/10/19 by JC, South Gloucestershire
the best company by far delivering goods when the say the will
30/10/19 by Customer
Excellent as always
30/10/19 by Customer
I put in the dimensions and weight of the parcel and PM gave me a range of options including collection and drop off. Quick, easy and cost effective.
30/10/19 by Mark
Very good process and ease of use
30/10/19 by Jason Chapman
I was pleased that a parcel containing a painting arrived safely in South Africa, and got there in just over a week.
30/10/19 by S M Law
Really, really easy to use and the value is incredible.
I took my package to the Post Office on a Tuesday and was given a quote for £67 for the service I needed. Via ParcelMonkey, the exact same package, using the exact same service (ParcelForce to Italy) cost £18.99 TOTAL. I had to drop it at the Post Office--actually handing it to the same person who had quoted £67--but that took 10 minutes.
30/10/19 by international shipper
very good service, items got to the destination safe and on time
30/10/19 by FS
Website is easy to use,fast and service is perfect,never had issues and I have been using it for a while
30/10/19 by Dario
I sent some equipment to Hungary which was a sturdy electronic unit built to withstand a fair degree of abuse and well packaged. My customer reported that the unit would not work and removed the cover to discover one of the wires to on/off switch was detached and the transformer had been knocked sideways. The unit was perfect and checked before packaging and it is clear that the parcel was physically abused and thrown around by DPD. Fragile labels were all over the parcel- terrible service I will never use them again
30/10/19 by Nicholas
The website is reasonably user friendly and it was convenient to drop the parcel off via a local shop. However I was extremely disappointed to be retrospectively charged an additional fee of around 25% of the original fee. Had I known this in advance I would have used an alternative carrier.
30/10/19 by Richard Lloyd
Excellent service collating all postal options for what was an odd sized parcel. Very easy to use and good choice of postage options.
30/10/19 by Eric
Soooo easy! Excellent service.
30/10/19 by Ruth
Very easy from the start. Parcels arrived in Australia exactly on time. Very happy
30/10/19 by Customer
I had used Parcel Monkey a couple of times without problems. However at the beginning of September I sent another parcel to my daughter in France. This was due to be delivered on Wednesday 11th September. My daughter was at home and saw the DPD delivery van from her upstairs window. The driver did not stop to deliver and did not call her by phone. We were both then notified that there were problems finding the address and further information was requested by the courier. Despite providing this I was told the parcel was being sent back to the UK. By the beginning of October it had not arrived so I began chasing the agent, Parcel Monkey. I was politely told they were pursuing DPD for an update as to its whereabouts. Later I was asked to complete a claim from and provide receipts. This I did but was then told as I had not paid to insure the parcel I would only receive a refund of the cost of carriage. A few days later I received an apology and was told my case was being investigated. A couple more days passed then another apology to say again just a refund of the carriage. Since the courier, DPD did not contact my daughter and did not attempt a second delivery as their contract promises, I think I should be reimbursed for the cost of the goods which DPD have lost! By entering a google enquiry, I was able to access a map of my daughters address together with an image of the property. If I could do this why couldnt DPD.
30/10/19 by Jenny Davies
Perfect as always
30/10/19 by Cugarry cstomer
I have used parcel monkey before, the service and price is the best you can get.
Thank you for the excellent service I will use again and again.
29/10/19 by Mohammad Yousaf
Thank you cheaper than directly through company
29/10/19 by Customer
Easy service, excellent price, parcel delivered!
29/10/19 by Ciche Źrebie
Always fail to collect on the booked day and then blame the couriers, when the actual probelm is there not instructing the couriers instantly. I use all the main couriers daily and only have issues with failed collections when booked through parcel monkey. Wouldnt recommend as they dont care.
29/10/19 by Gavin
Did what they said, speedy and efficiently
29/10/19 by Margaret
Amazing, on-time and no issues
29/10/19 by Customer
Parcel was delivered within a few days was very happy
29/10/19 by Customer
All good,good price ,all went smoothly
29/10/19 by MRS WALLACE
More than happy
29/10/19 by Mr Alan Reed
Excellent service, pick up and drop off were done as I had hoped for
29/10/19 by Maria Molloy
As usual, excellent service and good price.
29/10/19 by Gerald Penney
Great service - only reason for deducting a star is that I was not able to track my parcel once it entered Germany, which I was under the impression that I would be able to. It also turned up a day later than "promised", but all in all very quick.
29/10/19 by Customer
Excellent rates for parcels and was impressed by time to deliver to Australia - 3 days earlier than forecast.
Will use again !
29/10/19 by Mr McCall
Worst service. They charged me extra money without letting me know.
29/10/19 by Customer
Not got my package and I feel like a monkey or is it simply monkey business
29/10/19 by Lobina
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