We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Another successful delivery. Use Pacel Monkey about 4 times a team and never had any issues. Will continue to use and recommend
07/12/19 by Martine Clayton
Easy service to use , reasonable prices
07/12/19 by Diane Barker
Needed to send 25.5kg parcel to Kendal -everyone wanted £20 + but using parcel monkey did it for
06/12/19 by George
Great service, at a sensible price.
06/12/19 by Customer TON 413.
I always use Parcelmonkey for the cheapest parcels, touch wood haven’t encountered a problem yet.
06/12/19 by Kim Murray
It takes to long to deliver a parcel
06/12/19 by Leonie Schreiber
Fantastic quick service. No complaints at all.
06/12/19 by Gillian
A lot cheaper through parcel monkey if sending worldwide really happy with service
06/12/19 by MRS AMANDA CLARKE
2 out of 6 parcels not delivered next day which was selected and paid for. communication really bad
06/12/19 by diana white
Very happy, no complaints
06/12/19 by mr THOMAS HALEY
Just been sent a bill for an extra £50+, on a circa £20 parcel, apparently the parcel was bigger and heavier than we said, despite being measured and weighed. The invoice explaining the extra charge bore no relationship to the charge or our parcel. Obviously going to dispute this one, but they say they will just take the money from my card. Never again.
06/12/19 by Denise A
easy to use and good price
06/12/19 by jeremy holland
Extremely satisfied with the online service. Simple, easy, affordable and most importantly reliable with different delivery options available.Will definitely recommend and used again in future.
06/12/19 by Steven Kok
All seem to be going well until I took my parcel to the post office. Only to be told that because my parcel was been delivered by Parcelforce I couldn’t leave it there but I had to take it to the Parcelforce depot which from where I live in Manchester is 15 miles away. I emailed Parcel Monkey to let them know this and that I felt mis-informed. To date I have not had any acknowledgement from them. So please beware a Parcelforce parcel HAS to be taken to the depot in your area and not the post office.
06/12/19 by Barbara
Brilliant fast service and the website is easy to use. Always our first port of call for sending parcels!
06/12/19 by Andy
Excellent as always, consistent and reliable
06/12/19 by Customer Edward
Great service, great price to the REP OF EIRE
06/12/19 by Lorraine
Another easy and prompt service, shame US customs can’t be as efficient.
06/12/19 by Rob
Always easy to send parcels to Canada using Parcel Monkey but can never work out how the weight is calculated. I weigh my parcels and measure them, am given a price then a week later get an email saying the weight has been calculated differently and I have to pay more - usually £30 - £40 more.
06/12/19 by Customer
All seemed good upon arranging the collection online, but then to be told by the courier company when they phoned that they did not have my pick up address and couldnt therefore collect on the expected day just let everything down - needless to say I wasnt impressed!!!!
06/12/19 by Mr. David Mortimer
Total waste of time. Had to contact twice to get label then was left for 20min waiting for a reply on the chat service. Didn’t send a QR code so had to hunt down a print shop to get label when could have booked direct with Hermes & done it all in the shop in 5mins. Never use again!
06/12/19 by Ren
Perfect and best prices for my parcels to Southern Ireland
06/12/19 by Ann
Good prices, fast and reliable ! Good customer services. I used them mainly between France & UK to ship small and large parcels as well. Always been very happy
06/12/19 by Marc Phlip
Great company for using to send parcels abroad.
06/12/19 by Tracey
great service no problems.
06/12/19 by Ray Long
Very happy,thanks.
06/12/19 by Alan Johnson
I paid for a next day service on Tuesday. By Friday morning it was still not delivered. When I try and contact you , you are not interested.
06/12/19 by Customer
Good service, easy to use and affordable. Parcel delivered but it took 6 days. Would recommend.
06/12/19 by Customer
Efficient responsive service. Excellent as always.
06/12/19 by Kate
Do not recommend using parcel monkey at all. My parcel arrived shattered, with FRAGILE written everywhere on the box. Now I would clearly be entitled to some sort of compensation as stated on the website before placing my order but they do not respond to emails and they do not have a phone number to call. Absolutely appalling service! Do not use them, waste of time and money!
06/12/19 by Lisa Baschi
My package arrived completely shattered despite being wrapped in tons of bubble wrap so not sure how they handled it after it was collected for me. So I am now not entitled to money from what o returned and paid for a courier too. Very much out of pocket.
06/12/19 by Katherine
Very easy indeed. Spot on with uplift and delivery
06/12/19 by John
Cheaper than direct. Easy to print labels st home.
06/12/19 by bRIGID
very good and prompt service
06/12/19 by D Norris
Good value service and prompt customer service response when problems with deliveries
06/12/19 by Julie
Package arrived mostly no problems. Looks like DPD bashed about the package a bunch, but thats not exactly Parcel Monkeys fault, thats DPD.
Saved me about £30 compared to sending it via the post office, and I suspect sending abroad with anyone you would need to expect damage so thatd probably have happened with Royal Mail too.
Never actually sent abroad before, but it was nice and easy through Parcel Monkey.
06/12/19 by Andrew Roberts
best parcel service i have used in 15 years,prompt,quick service,great value
06/12/19 by David Brian Bath
Parcel monkey say hey only use couriers they can trust. The subcontractor they use to pick up my parcels , DX , seem to be a particulary bad one. That is poor qualty control on behalf of Parcel monkey. The subcontractor never turned up to pick up the parcels and a lot of bad excuses when you contact them. Reading DX rewiews I can not understand why Parcel monkey want to use them. They probably have gone for price rather than quality.
06/12/19 by Anders Larsen
Good service, had a bit of a problem with a pick up but was sorted promptly.
06/12/19 by Ethel Robertson
Quick delivery, all the paperwork sent and used. Arrived within 10 days of sending
06/12/19 by Customer
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