We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
I have been using Parcel Monkey for several years and in all that time I have only ever had one problem and that proved to be with the actual courier letting the side down.
They pick up when they say and deliver on time. The price they quote is very competitive, but you get what you pay for. I have sent low cost items, but more often the items are extremely valuable. I always go for the least time in transit and it guarantees safe delivery. I will continue to use their service on into 2020.
08/12/19 by Martin Coleman
Sent a parcel to Sweden however the service company they used in Sweden does not deliver to P.O. Box. What a joke Perhaps this service works better in the UK
08/12/19 by CAROLINE
Easy, straightforward and efficient. And the carrier delivered my parcel ahead of time!
08/12/19 by Rob S
The service was average
08/12/19 by Simon Dunn
Clear concise information on choices for which carrier to use with weight and pricing
08/12/19 by Martin Wroe
quick,easy & efficient
08/12/19 by Ms Gwen Haines
no issues very good service very happy with it all
08/12/19 by gaz walker
After 10 days, my parcel has not been delivered. Its whereabouts are currently unknown. Parcel Monkey imply that they are just a comparison site with no responsibility. I strongly advice that you do not touch them
08/12/19 by RA
Speedy delivery and easy to use.
08/12/19 by Customer
Great service quick and were able to accommodate at fairly heavy parcel
08/12/19 by Customer
Best service I have ever used.
08/12/19 by Melody Bawden
Great service, parcels picked up when they said & delivered the next day, highly recommended.
08/12/19 by brian carter
Great service!! Very quick and easy
08/12/19 by Customer
Quick process and efficient website
08/12/19 by Ian J
Great delivery, on time and in great condition. Thank you
08/12/19 by Pugsley
I was very disappointed that my parcel arrived at its destination damaged. Base of packaging damaged and casters broken
08/12/19 by Laura Anderton
Great process with prompt delivery
08/12/19 by Customer
Good service....Fair prices
08/12/19 by R.W.
England to Luxembourg ???????? in two days quicker than a first class letter in uk
08/12/19 by Stephen Hayes
Quick collection - hopefully the parcel will be there on time too.
08/12/19 by Cliffbooks
Great easy to use site , reasonably prices and delivers as promised within the time advised. Overall, pretty good !
08/12/19 by Mel
I had a parcel collected from 10 days ago. No sign of delivery yet, I would have expected a card to be put in the recipients door
08/12/19 by Mr & Mrs A Cheeseworth
Brilliant efficient service
08/12/19 by MICHELLE BEADLING
Excellent service
08/12/19 by Nicola Le Marchant
Excellent thank you again for a wonderfully prompt service
08/12/19 by Satisfied Customer
Great, simple to use
08/12/19 by Customer
Reasonable price and delivery
08/12/19 by Judith Harburn
No problems. Just put in the dimensions of your parcel and get an instant quote. No messing, no hidden extras. Highly recommend
08/12/19 by Mr Alan Heyes
Reliable service...good value and easy to use.
08/12/19 by Customer
Great price. Easy local drop off at the Post Office. Simple to track on line. Six days from handing in , to delivery to Houston Texas
08/12/19 by Jim Sinclair
A good way to shop for best service and price
08/12/19 by James Elwood
As always great website and only 4 days to japan thank you parcel monkey 1st class
08/12/19 by Sharon Kim Thatcher
Arrived unbroken
08/12/19 by Customer
Your service worked well at both ends - punctual, no-faff pick-up, and speedy delivery to the Danish address.
08/12/19 by Lif Marriott
Dont bother with insurance, i insured and cost me £100, boxes arrived damaged, thrown around and every excuse under the sun not to pay out, i was only asking £120 compensation. Parcel monkey is an apt name, run by monkeys
07/12/19 by Customer
Excellent service
07/12/19 by Keith
Effortless 5 star
07/12/19 by Customer
Simple easy to use and tracking is a dream .
07/12/19 by Allan
another great delivery to the USA - speedy delivery and easy tracking
07/12/19 by NIKKI4GILES
I have been charged for extra weight which is not correct. Now getting messages about the non delivery of my parcel to Hong Kong, with the reason being that there is no one there to accept the parcel. This is nonsense as there is a reception open 24 hours that will accept parcels. Also DPD chat has automatic responses which do not answer queries.
07/12/19 by Jenny Donaldson
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