We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Excellent thanks
11/12/19 by Customer
Great service, Many thanks
11/12/19 by Michael
Excellent top service
11/12/19 by Luke Saunders
Excellent service. Quickly delivered and at the right price. Couldn’t fault the service and will continue to use. Would recommend it to everybody.
11/12/19 by Mrs Grayson
Didnt update the tracking for several days causing anxiety as to where parcel was
11/12/19 by Mrs Case
Easy to use and cut the royal mail cost by 50%
11/12/19 by Sandra Emery
Easy process, I like the option of being able to choose who to send with.
11/12/19 by Karen
Have no problem with service in England but when it goes abroad that’s a different story. Driver reported to recipient that there was no no on parcel so he couldn’t deliver. My recipient had to go to depot to collect and it was clearly marked with full address!!! Driver just couldn’t be bothered to deliver! Maybe a review of international drivers is needed?
11/12/19 by Customer
It was convenient to leave parcel at Homebase and be able to track it however it has been held up at depot in Australia “unexpected/uncontrollable event”. I don’t seem to have any way to contact depot so, at the moment would not recommend DPD.
11/12/19 by MRS JANET S FARRIES
They have promised me they will collect our packages for the last 3 days and still no sign of them, they dont have a phone number you can call so getting in touch has been really difficult.
11/12/19 by Molly
Good experience
11/12/19 by Aniket
Excellent , fast collection and delivery. Delivery abroad was completed in only 3 working days.... fantastic
11/12/19 by Joanne D
good site lots of options
11/12/19 by Customer
Excellent and fast service
11/12/19 by Customer
Parcel monkey site very easy to use unlike some others, my only concern was the time taken for parcel to arrive. dropped off at collection point in the morning, the lady did say her machine showing the courier was dropping off not collecting that day-she found that strange. Consequently that, with a delay meant parcel took a week to arrive. NOT parcel monkeys fault as tracking showed this - maybe just probs with the courier they chose??
11/12/19 by michael meech
Amazing as usual ???? can always rely on parcel monkey giving me the service I want for the price I want. Quick and easy!
11/12/19 by J.Simkins
Easy and very fast pick up
11/12/19 by Hsklmumo
Excellent service, prompt delivery.
11/12/19 by Mr Wallace Chadwick
Did very well delivery to the USA at 1/2 the cost of others.
11/12/19 by Michael Dinwiddy
I have used Parcel Monkey a number of times now and have found them to be first class. My last parcel was slightly delayed but I was advised of this immediately by the company and the parcel was delivered the following day. I would have no reservations about recommending them to others.
11/12/19 by Mrs Marshall, Northumberland
Parcel Monkey is a useful service and I believe that it works OK. I was looking for a ‘pick up from my address and deliver to another’ service and found it hard to tell whether this was what was in offer in some cases. I chose a slightly more expensive service that clearly indicated this was what they did. The courier was Parcelforce.
I was given the day for the pick up but not a time slot - so was tied to the house until the collection van arrived in the late afternoon. The guy had the right label and collection - when it happened - was efficient. I assume the parcel was delivered OK it don’t actually know if it was. It would have been useful to have email confirmation of the delivery.
Overall perfectly adequate and not unreasonably priced but it could be much better!
11/12/19 by Ewan PH
Next day cut off time too early
11/12/19 by KCBS
Did not collect when arranged Unhelpful when contacted Ill not ever use them again
11/12/19 by Gordon
Very bad service. You dont answer to messages
11/12/19 by Customer
5 days to respond to my last posting about poor customer service, info requested has been provided by return to Parcel monkey. I wonder how long it will take this time.
11/12/19 by george robertson
Excellent service and much cheaper then going direct.
11/12/19 by Derek
Chose to use Parcel Monkey after their “good reviews” but unfortunately this has proved to be wrong in my case. Sent a parcel to Australia through parcel monkey with the DPD air express so guaranteed 3-5 days delivery , that was on the 26th November. It’s now 11th December and still no parcel. It’s lost apparently, system was updated to state this yesterday but the date was listed as December 2nd. I have sent messages and used live chat and escalated to management I think although I am not sure? The messages I got were all along the lines of “ we have emailed DPD and will get back to you when they respond” Lies!!! Messaged this morning on live chat, messages were ‘read’ but 2-3 hours later NO RESPONSE. This parcel had over £700 worth of irreplaceable handmade items in. I ignored the advice and called DPD who have been most helpful, shame I can’t say the same for Parcel Monkey. Now in the hands of international investigations and this is because of myself and the parcel recipient doing the leg work. Non existent customer service , this is an honest customer review . I am upset and angry. How can you run a business like this . I mould be ashamed if I was customer service manager for this company.
11/12/19 by Leigh-Ann
Excellent service. I regularly send parcels to Australia and they always get there when they are forecast to and as reasonable without the hassle of taking a parcel to the post office.
11/12/19 by Sue Phillips
Brilliant experience from start to finish. Website easy to use. We encountered a problem on arrival in Australia and staff helped to get this quickly resolved,
1st class service and best prices available.
Would use again
11/12/19 by Pammie
Excellent ! Pick up time and delivery time, spot on!
11/12/19 by CustomerEirene
next day booking cut off point a little early
11/12/19 by KCBS
great service great price
11/12/19 by Tim
A pleasure to use simple layout and never had any issue very good prices can’t fault
11/12/19 by Mr Leon nicholson
A good comparison site
11/12/19 by Mr Robert Buchan
All went well. quick responses
11/12/19 by Elllvee
Excellent service I got my refund already. It was also fairly priced thank you.
11/12/19 by Customer
Always use Parcel Monkey! Thanks once again for a 1st class job!
11/12/19 by Nick Barratt
It was quick and easy to find the best and cheapest way to send a parcel to australia.
11/12/19 by John Twigger
Excellent service... Costs less than others highly recommend!
11/12/19 by CollectPlus Customer
precisi e veloci
da raccomandare sicuramente
11/12/19 by Cristiana
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