We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,089 reviews.
I ordered a FedEx 2 day service and it took 6 days to deliver
11/06/24 by Jonathan
Parcelforce lost one of the boxes and nobody has had the courtesy to update us. A box containing £170 of goods and has caused me no end of issues.
11/06/24 by Jen Swales
After Booking a collection and delivery from our Business address 5/6/24 midday. parcel was arrange to collect 6/6/24. [parcel force] ,Collection never Happened. on 7/6/24 Collection Never Happened and i had to take the parcel to a parcel force out let. I reported this to Parcel Monkey and there Reply was they are not Liable for late collection/delivery. for a 5 day Period. AS ADVISED BY Megan. Parcel Monkey Take no responsibility. of YOUR ITEMS. BOOK DIRECT IS THE LESSON LEARNT.
11/06/24 by gary mason
Easy to arrange, good price and delivered on time
11/06/24 by Mrs Poel
A very good one I am pleased with your service
11/06/24 by Benrabah
I need to know if parcel gives a signature and if it gets delivered to the door or a drop off point.
11/06/24 by Customer
It was very professional ime happy
11/06/24 by Customer
Good price. Easy drop off at post office. Rapid and safe delivery.
11/06/24 by Edinburgh Customer
Easy site to navigate. Reasonable prices.Contact from the company was good using texts.
11/06/24 by Stargirl96
they are total waste of time, as they provide cheap services, but they wont reimbusre you for the liabilty cost + compensation and theya re think fruit item is probhitied but its not and it has been proved its just that they dont want to allow it.
11/06/24 by jiten doshi
Worked well
10/06/24 by Mr John Skewes
Despite completing the customs form, declaring the contents, the parcel is held up by customs, requesting all the information already provided on the customs from the recipient! Added to that, the recipient was advised that the parcel will be destroyed in 5 days if the information is not received - what???!!!!
10/06/24 by Customer
Easy to book parcel for delivery. Great price.
10/06/24 by Brenda Skinner
Excellent service came around lunch time to collect and buyer received it lunchtime next day
Will definitely. Use and recommend again x
10/06/24 by carol robinson
Excellent service.
10/06/24 by Gavin Whitworth
Always find the best prices. Fast and efficient service. Customer service excellent.
10/06/24 by Steve
I sent a gift to one of my friends in Johannesburg, well at least attempted to. It’s been 4 months and the parcel has still not yet been delivered. I would like a refund if an employee from parcel monkey sees this.
10/06/24 by customer
I recommend this service as Ive used it more than once. Its simple to send parcels overseas and be confident that the parcel will arrive safely and fast.
10/06/24 by Arnold
Very good thank you so very much
Vincent
10/06/24 by Vincenthawkins Customer
Really competitive prices and flawless dashboard! Thank you!
10/06/24 by Marcel Hagmann
Easy to get a quote and simple to book. Would be nice if they offered 3rd party payment service such Paypal etc.
10/06/24 by Richard
Speed of delivery
10/06/24 by Customer
The parcel was not delivered. The delivery company said they attempted delivery but had not. They admitted this when the front garden camera was mentioned. They changed the status of the delivery to say that I had requested to pick it up myself in Nairn, a 35 mile round trip from Inverness. I dont have access to a vehicle in Inverness. I made no such request. So 2 lies. No texts or emails were sent to us. No commmunication whatsoever. Never again. Many hours wasted so next time Ill used Parcelforce or Evri.
10/06/24 by Sage
Both parcels were collected Mon last week by Evri, however, it stated on your website it would be 2-3 days for delivery. Unfortunately they weren’t delivered until Friday 7th June.
09/06/24 by Mrs Bradford
Comparison good but couldn’t print label from Yodel on home computer.
09/06/24 by ANN
Simple to use and many options to choose from.
The only thing I found unclear was finding an option where you didn’t have to print off a label….I was having an item collected from a different address so obviously i couldn’t print off and attach the label to the item,luckily the person at the other end had access to a printer so was happy to assist.
Other than that no complaints.
09/06/24 by john lever
Excellent service as usual - package arrived in USA 3 days after sending.
09/06/24 by Susan
Hi I am still waiting for my goods that have not been delivered to my house, my goods were picked up from AMCP IG11 0DG 1day late, and taken to Gatwick RH10 9ZX Where they are being held, awaiting pickup, you need to use another courier UPS, as Parcel Force does not carry car parts against their policy, so you need to contact me now, 07510016703 Bryan Michael Duff 19 Furzedown Littlehampton West Sussex BN17 5NJ PBML2608200001 Collection Code 488052
09/06/24 by Bryan
They dont tell you that you will be paying customs and international fees that cost as much as the package itself. They know but wont tell you hoping you fall into the trap.
08/06/24 by Riccardo G. Tolli
All good and on time
08/06/24 by Nigel Friend
Very easy to use, very competitive quotes to choose from. Will definitely use again.
08/06/24 by Customer
Awful service. Shipped two dresses at £156 paid over £20 for tracked postage. Parcel monkey have admitted their courier can’t find parcel. Asked for proof of purchase which was sent. Now asking for company I purchased dresses from for a signed declaration they haven’t received items. The company doesn’t have items and can’t use tracking number as it’s through parcel monkey. This has been over 5 weeks of me trying to get my money back
08/06/24 by Jp
Easy to sort and fast delivery.Customer pleased with the service
08/06/24 by Marina Lloyd
Quick and easy price comparison and purchase process.
08/06/24 by Steve
An urgent customer parcel , booked in and paid for next day service with DX , complete disaster , 3 failed attempts at collection , 1 full working week later still not collected, let alone delivered. Had to book a service directly with Parcelforce who collected as planned, Parcel Monkey Still arguing about refunding , claiming they have not done anything wrong and are not liable for losses. DX claim PM did not send shipper contact details....who to believe....both are clearly incompetent based on this performance. PM customer service seem ad-hoc and inexperienced - will investigate alternative suppliers for sure.
08/06/24 by Andy Warnes
Great service, very pleased to have found this company
07/06/24 by Linda Gill
My first time using a courier for either inland or overseas deliveries, and it was reasonably straightforward.
The ParcelMonkey customs webform requires a VAT number or EOIN if the sender is a company. It also says "If not registered, enter Not Registered, which I did, but then when I tried to proceed it was not accepted. So I reverted to private sender and all was ok.
The parcel was duly delivered this week and my customer was very pleased.
07/06/24 by Norvic
Still waiting for my package to arive. Not your fault but Evri
07/06/24 by Paul Young
The tracking does not seem to work very good. It s showing my parcel has not moved for 4 days.
07/06/24 by Kenneth Davies
Simple and easy to understand.
07/06/24 by Steph
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