We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
Quick, efficient, best pricing... just what the doctor ordered. And monkeys, of course.
24/06/24 by JULIAN BALL
Perfect timeline adhered. No damage to my good.
24/06/24 by Bala Krishnan Rangasamy
Arrived on time easy to use
24/06/24 by Catherine jackson
I took a parcel to send through my local post office. I needed to send it to Canada but because it was just over 2kg they wanted to charge me over £80!!! Luckily for me my local Postmistress recommended I try Parcel Monkey for a better deal. Not only was it less than half the price of the Post Office it arrived in Canada from the UK in less than a week. The crazy thing is, I still sent it through the Post Office via Parcel Monkey. Winner, winner, chicken dinner!
24/06/24 by Colin
Easy to organise a courier.
Worked out cheaper than going striaght to the couirer i chose
24/06/24 by JACQUELINE HAYNES
Parcel collected promptly and delivered on time. Only thing I would say is that there appears to be a long list of banned items of which it queried my embroidery frame as being acceptable to send (additional fee charged for it). Im guessing this is how they make their money.
23/06/24 by Mr Barry Wraight
They took money off my card without reason? No reply to emails no refund offer. Be careful they dont take your moneys off your card without reason
23/06/24 by billy cookson
Plenty of choice.
23/06/24 by Steve
Collection, notification and delivery
were all done within estimated time. Cost was reasonable.
23/06/24 by Customer
As usual, never disappointed.
23/06/24 by BEATA WERNER
My parcel supposedly to be picked up Monday (at the hotel-UK) after my check out but then when i tracked it the next day, it havent picked.
Have to speak/chat to Customer Service on whats happening on my parcel why it havent collected. They doesnt have any idea what causes the delay. Instead, CS cancelled my request (for Monday) and changed it to Wednesday pick up which they did.
I purchase next day delivery to London.
I got it on the same week Saturday. NO damage.
Prior to this, my parcel came on time.
Lesson learned:
Dont rely on next day delivery.
I will still praise ALL the hardworking couriers/drivers ???? who works on day, night, whatever the weather is or even weekends ????
Drive safe.
23/06/24 by Traveller
Efficient service
22/06/24 by Mr Berman
Picked up on time delivered on time , Great price and service
22/06/24 by Tom
It was easy. Everything went well
22/06/24 by Customer
Easy and efficient
22/06/24 by Angela A
The delivery was done by UPS. The pick up went without a hitch and the delivery was fast and fully trackable.
I did have to download the what3words app to use this service but that also very quick and simple.
The cost was £100 less than other providers.
Highly recommended and would definitely use again.
22/06/24 by Karen Nguyen
Great service - everything worked smoothly
22/06/24 by Andrew
Great service.
22/06/24 by Customer
Horrendous company! Took extra charges without warning from my bank account without my consent. Claiming the dimensions of my parcel were wrong but couldnt provide any evidence. Please be careful with this company as they also make it very difficult to contact them to discuss anything!
21/06/24 by Helen
Terrbile experience and will never use them again! Firstly they did not collect the parcel the day they said they would, it was collected 3 days later. Then on arrival to destination country, tracking says it is delivered, but i never received the parcel. No photo or proof of delivery for the parcel at all. Oh and i paid for a 3 day delivery service that took closer to 2 weeks! Then they took additional money from my account because apparently the parcel weighed 500grams more than i had stated, they dont even tell you this till after the fact, just take the money. I see on other reveiws this has also been an issue. Now the parcel is lost and i have had zero communication from them for the last 10 days, no update, no claim made on the insurance, just silence! Will never use again and certainly would not recommend them
21/06/24 by Tor
Our Response: Good Afternoon,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Site is easy to use. Measure and weigh the parcel & input the information. Needed a printer for the Parcel Force label, but that was okay.
21/06/24 by LJA
Sent urgent parcel to Germany, the recipient was asked to pay customs charge so it has been sent back. Every time I use PM it is a waste of time and money. AVOID
21/06/24 by Kat Comer
User friendly interface, clear and cut. Got the job done! Sent a large package from UK to USA in 3 days. Will use again.
21/06/24 by Kaz Miah
Never used Parcel monkey before. I would certainly use them again.
21/06/24 by Gillian
A great rate and kept me up to date. Thank you.
20/06/24 by Nelson
Delivered as promised.
20/06/24 by Customer
Very efficient, put details in one line, width, depth, height, weight, cave me a price, booked for parcel to be collected following day, delivered within very short time.
Very happy with service I received
20/06/24 by Joyce Plummer
I think I have been ripped off, as I paid the money upfront but havent received my item and it was meant to be collected x6 days ago!
20/06/24 by Gemma Jones
Easy to use website & good value
20/06/24 by KSCustomer
All good, fast, safe delivery!
19/06/24 by Customer
Charged me and then took an extra £76 out my account claiming the parcel was bigger than stated.....unless it was double the size these extra charges are crazy. So in total cost me over £100 to send back a super light package. No warning either. Just took the money out
19/06/24 by Natalie
It was quickly delivered and many options for sending ! Smooth operation. Will definitely use this again .
19/06/24 by Laura
spot on as usual, clear and concise, system seems to have worked consistently well for me.
19/06/24 by Gerry
Delivered on time
19/06/24 by Customer
Not next day delivery. Paying £30 for my delivery to arrive in 5 days.
19/06/24 by Customer
I recently shipped my wife’s and my clothes to the Isle of Man for the TT races, they arrived back today safe and sound, this saves me carrying all our luggage on our motorcycle holiday.
18/06/24 by Mark
Easy to use, good price and access to efficient, quick couriers.
18/06/24 by L Tarbuck
Amazing service, my 15kg parcel was collected in Southampton on Wednesday morning and was delivered to Enniskillen, Northern Ireland on Friday morning, less than 48 hours. Also very reasonable cost
18/06/24 by customer
Collection & Delivery spot on no complaints
18/06/24 by bryan christian
Good price found and quick delivery
18/06/24 by gill wilkinson
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