We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,361 reviews.
Easy to use website. Parcel tracking made easy. All round excellent service, thank you.
06/03/24 by Ann
Website easy to use and prices very competitive
06/03/24 by Eryk
Easy as and super fast delivery. Very happy, thank you
06/03/24 by Sarah mcnamara
Parcel to Netherlands at very good price
06/03/24 by Brian Hood
We have used Parcel Monkey for a few years and it is so easy to select the right carrier for our customers delivery and the very rare issue (not Parcel Monkey) I have experienced they are at the end of the telephone and email and respond in good time and with always a resolution.
06/03/24 by Dennis Mears
GREAT SERVICE
06/03/24 by Linda Gill
Easy to use and was able to send parcel swiftly with good tracking information
06/03/24 by Claire Burnes
2 weeks for parcel to be delivered. Had to pay extra money to French customs which I wasnt expecting.
06/03/24 by paula LAMBE
Everything as promised
06/03/24 by Jill McAloon
All good, happy ????
06/03/24 by Marcus
We were using parcel monkey on a daily basis but when things go wrong it is never their fault if your item fails to get delivered they charge more than double the price to return the item to you once you have paid their ransom they will then send at there lesiure for this reason we have stopped using them
06/03/24 by Bubby Aquila
Easy to use system from booking to printing, collection and delivery. I’d definitely use again if sending a heavy parcel. Great service, thanks.
06/03/24 by ARose
Safely delivered and Extremely well packages everything individually wrapped well and wrapped well especially as some of it was thin glass, I am well impressed and I will hopefully use them again. Thank you and your team very much
06/03/24 by Peter McCafferty
Really useful service and fast
06/03/24 by Fran
After a week I still didnt get the parcel
06/03/24 by Customer
Reliable service
05/03/24 by D Johnson
An excellent service
05/03/24 by Brian COUCH
Thought Id booked it for courier to bring Label Contacted Customer Services on Live Chat and told I hadnt So I asked if a Label could be provided the person on Chat said she would get in touch with the Courier and get back to me via email I heard nothing back so I had to walk a 3.5 mile round trip to get the Label printed off at a garage and Im disabled not very happy with the Service Then the courier did bring a Label to put the lid on it
05/03/24 by stonierg1
Happy with the collection and the helpful driver. It was easy to track the driver and he arrived at the expected time by the tracking process. What I did find with parcel monkey was that they we’re happy with 2 large parcels and as a person with a disability the driver was quite happy to ensure that the parcels were adequately packaged for me. Also the tracking facility was able to show me that the parcels were delivered. In fact the parcels were delivered earlier than expected which was brilliant as I had a deadline to keep. Thank you parcel monkey, I recommend you and will definitely use you again should the need presents it’s self.
05/03/24 by Katrina Roberts
Reliable service and straightforward booking process.
05/03/24 by Elizabeth Brigstocke
~Easy to use and quick
05/03/24 by laura hayden
I regularly use Parcel Monkey for my international shipments, the services offered are quick and very reasonably priced. Customer service has always been amazing, the agents are always quick to respond and keen to help.
05/03/24 by Rebecca
Quick efficient excellent
05/03/24 by Customer
I had a really frustrating experience with Parcel Monkey and Force Parcel. So, heres the deal: Force Parcel couldnt ship overseas due to restricted items, but Parcel Monkey wouldnt give me a refund or an official letter from Force Parcel stating that they wouldnt issue a refund. Dealing with their lack of cooperation was a headache. Its like theyre trying to scam their customers. Id definitely advise people to steer clear of them to avoid getting caught up in their shady practices. Sharing this warning could help others stay away from potential scams.
05/03/24 by Hasan Al-Bahri
Competitive price, Shocking website, crushing, impossible to print without screen shots. I wasted 1.5 hpurs for 1 parcel, I did the restof the parcels with Royal mail
05/03/24 by Twentyseven Tibet Dzi
I would strongly recommend to use direct service with DPD, Royal Mail or anything but this monkey business. They are absolutly no good for when you need to send that urgent precious parcels where sentiment are involved. They dont have no sympathy and just say its the couriers fault and will take 48 hours to get a response when you should have had the parcel in your hand. They do not send instructions to pickup and are unreliable. Never again..
05/03/24 by K Singh
VERY BAD SERVICE. I SENT A PARCEL ON JANUARY 9, 2024, AND IT IS STILL IN TRANSIT. TODAY DATE IS MARCH 3, 2024. THIS IS THEIR RESPONSE. Well contact you as soon as the courier response. THEY HAVE BEEN TELLING ME THIS THING FOR MORE THAN A MONTH.
05/03/24 by Muhammad Arif
Great experience
05/03/24 by Emmanuel Alajiogu
First class service picked up parcel within 12hours of booking it after being let down by other parcel service.
05/03/24 by Alyson Evans
A charge of £76 taken from my account without any notice due to wrong dimension of parcel. Now lets say i got the size wrong there is no way any courier would charge an extra £76 on top of the £22 already paid. will never use them again there pocketing money for themselves
05/03/24 by Steve Johnson
Speedy updates good service woyld use again great prices
05/03/24 by ANDRE EGINGTON
Easy to use website and to send a parcel, and good service .
05/03/24 by David Nicholls
Always easy to use and efficient swift service. Thank you.
05/03/24 by Anne
Cheapest service I could find online. I had no issues whatsoever. Would recommend
04/03/24 by Charn
I have been 24 years in the UK and sending parcels to Ireland the postal service, always stressful and slow, this Christmas, I paid £34 to send presents only to have them returned to me 2 weeks later, the Monday before Christmas, I googled and found you guys, My parcel was delivered 48hours later, I will never look anywhere again. This week, a parcel arrived in 24 hours, I used your company but chose a different courier, I couldnt be more happy! Thank you :-)
04/03/24 by Aisling Butler
still sad because I had to find a way to print my own labels. Id pay double if you could just pick up my package and get it where its going, because the delivery service selection itself was solid.
So close to a perfect solution to the problem that is shipping international! But dont let perfect be the enemy of good, these guys simplified the process immensely. Strong recommend.
04/03/24 by CT Taylor
Great service, easy to use!
04/03/24 by George
First time user but found it straightforward, easy to use, and kept informed at each stage. Arrived at time stated and competitive prices.
Will definitely use again.
04/03/24 by Alan Johnson
Collection when promised and goods were handled well as was delicate (but well packed) and arrived with no hassle.
04/03/24 by Sam Martin
Easy to compare, select and book a suitable courier at reasonable prices.
04/03/24 by AJ Knott
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