We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
Great rates and excellent communication all the way. Amazing service. Highly recommended. Keep up the good work..
13/06/24 by Amitkumar Patel
Booked collection for today (Wed) and was assured by Parcel Monkey it would be collected and delivered next day. Today arrived, courier company contact and say they are collection tomorrow... questioned it and they fobbed me off. Contacted Parcel Monkey and they said it was booked for today but if the courier says tomorrow then thats right and they have no access to their systems... utterly useless company to deal with. Avoid them at all costs.,
12/06/24 by Paul Griffin
Pleased to say that on the 2 occasions Ive used parcelmonkey they have both been very positive results for my separate deliveries.
12/06/24 by Martin
used to use parcel 2 go always an issue so swopped few years ago to parcel monkey, so easy to use and sometimes better prices. parcel has been looked after with care. who could want more
12/06/24 by Malcolm Goodger
Couldnt track package.One screen saying still in drop off point Another screen saying package in Coventry thats 5 days later. Still dont know if package delivered
12/06/24 by Martyn
Dreadful company to deal with. They raised an extra handling charge because the parcel I sent was wrapped in polythene and they insist it is wrapped in corrugated cardboard. Parcel Monkey used UPS who collected and delivered the parcel undamaged and in perfect condition as was verified by the recipient of the parcel. Parcel Monkey then debited my credit card with their dubious extra charges despite clear instructions from me that they were not to debit my card as I disagreed with them. I would never use this company again and feel I have been a victim of dubious overcharging!
12/06/24 by David Busby
Amazing transaction. Parcel from UK to USA all sorted and booked online. Collected next day and delivered 2 days later.
12/06/24 by Alison
Great service
12/06/24 by Linda Gill
Couldn’t fault it. Easy to use, clear, functional layout. Cost friendly.
I’d previously booked the parcel with Evri, an extra £8 to what I spent here and I’d added extra value and guaranteed delivery too. Ever still to this day have not collected the parcel it was “booked for collection” for three days. Then a notification we’ve lost your packs- it’s not been collected. ????I decided enough was enough. Within an hour: the delivery was booked, collected and already in the system and was delivered the next day ????????♀️ couldn’t have done it better myself- thank you!
12/06/24 by Lois Rosen
Booking, printing of labels and drop off easy. Parcel took a bit longer than stated to arrive but still got there in time for birthday.
12/06/24 by Caroline Cooper
Very efficient
Excellent value
12/06/24 by Judith Boyd
Easy online booking. Fast pick up and delivery.
11/06/24 by John T
Easy to use
Large item measured it i would like to see an imperial option tho
11/06/24 by Ruth
3rd day of non-pickup of parcel. Cant get past a live chat on line with platitudes. Not happy at the moment!
11/06/24 by Graham Roberts
I ordered a FedEx 2 day service and it took 6 days to deliver
11/06/24 by Jonathan
Parcelforce lost one of the boxes and nobody has had the courtesy to update us. A box containing £170 of goods and has caused me no end of issues.
11/06/24 by Jen Swales
After Booking a collection and delivery from our Business address 5/6/24 midday. parcel was arrange to collect 6/6/24. [parcel force] ,Collection never Happened. on 7/6/24 Collection Never Happened and i had to take the parcel to a parcel force out let. I reported this to Parcel Monkey and there Reply was they are not Liable for late collection/delivery. for a 5 day Period. AS ADVISED BY Megan. Parcel Monkey Take no responsibility. of YOUR ITEMS. BOOK DIRECT IS THE LESSON LEARNT.
11/06/24 by gary mason
Easy to arrange, good price and delivered on time
11/06/24 by Mrs Poel
A very good one I am pleased with your service
11/06/24 by Benrabah
I need to know if parcel gives a signature and if it gets delivered to the door or a drop off point.
11/06/24 by Customer
It was very professional ime happy
11/06/24 by Customer
Good price. Easy drop off at post office. Rapid and safe delivery.
11/06/24 by Edinburgh Customer
Easy site to navigate. Reasonable prices.Contact from the company was good using texts.
11/06/24 by Stargirl96
they are total waste of time, as they provide cheap services, but they wont reimbusre you for the liabilty cost + compensation and theya re think fruit item is probhitied but its not and it has been proved its just that they dont want to allow it.
11/06/24 by jiten doshi
Worked well
10/06/24 by Mr John Skewes
Despite completing the customs form, declaring the contents, the parcel is held up by customs, requesting all the information already provided on the customs from the recipient! Added to that, the recipient was advised that the parcel will be destroyed in 5 days if the information is not received - what???!!!!
10/06/24 by Customer
Easy to book parcel for delivery. Great price.
10/06/24 by Brenda Skinner
Excellent service came around lunch time to collect and buyer received it lunchtime next day
Will definitely. Use and recommend again x
10/06/24 by carol robinson
Excellent service.
10/06/24 by Gavin Whitworth
Always find the best prices. Fast and efficient service. Customer service excellent.
10/06/24 by Steve
I sent a gift to one of my friends in Johannesburg, well at least attempted to. It’s been 4 months and the parcel has still not yet been delivered. I would like a refund if an employee from parcel monkey sees this.
10/06/24 by customer
I recommend this service as Ive used it more than once. Its simple to send parcels overseas and be confident that the parcel will arrive safely and fast.
10/06/24 by Arnold
Very good thank you so very much
Vincent
10/06/24 by Vincenthawkins Customer
Really competitive prices and flawless dashboard! Thank you!
10/06/24 by Marcel Hagmann
Easy to get a quote and simple to book. Would be nice if they offered 3rd party payment service such Paypal etc.
10/06/24 by Richard
Speed of delivery
10/06/24 by Customer
The parcel was not delivered. The delivery company said they attempted delivery but had not. They admitted this when the front garden camera was mentioned. They changed the status of the delivery to say that I had requested to pick it up myself in Nairn, a 35 mile round trip from Inverness. I dont have access to a vehicle in Inverness. I made no such request. So 2 lies. No texts or emails were sent to us. No commmunication whatsoever. Never again. Many hours wasted so next time Ill used Parcelforce or Evri.
10/06/24 by Sage
Both parcels were collected Mon last week by Evri, however, it stated on your website it would be 2-3 days for delivery. Unfortunately they weren’t delivered until Friday 7th June.
09/06/24 by Mrs Bradford
Comparison good but couldn’t print label from Yodel on home computer.
09/06/24 by ANN
Simple to use and many options to choose from.
The only thing I found unclear was finding an option where you didn’t have to print off a label….I was having an item collected from a different address so obviously i couldn’t print off and attach the label to the item,luckily the person at the other end had access to a printer so was happy to assist.
Other than that no complaints.
09/06/24 by john lever
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