We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,732 reviews.
The parcel was labelled and recorded as having South Korea as the destination country, yet it went twice to Singapore before finally arriving in Korea. Not very impressive, but it did arrive in the end.
28/03/24 by Anne Kelly
my daughter is having problems with Spanish customs even though i filled in the declaration and has still not got the parcel contents towels old toy old pair trousers and 2 Easter cards
28/03/24 by Ian Lane
Easy and direct service. Would definitely use again
28/03/24 by Carmel Lynch
Package has not been delivered yet
28/03/24 by Customer
Booked an international FedEx priority 1-3 days, with drop-off service. First issue - every FedEx drop off point said that the bar code labels Parcel Monkey emailed werent valid. Called FedEx, they said they would need to rearrange to collect from home since Parcel Monkey produced wrong labels - very inconvenient for me since Im on the road. Now, its been 7 days since FedEx collected from home, and on a 1-3 day priority service it STILL hasnt even reached the destination continent, let alone the correct country. Was only a letter - wouldve been better sticking it in a bottle and chucking in sea !
28/03/24 by Daniel Barber
Delivered ????
27/03/24 by japanesetimetraveller
Delivery received in excellent time
27/03/24 by Kathleen Ward
Actually I find these guys always make it easy... and get it right
Thank you????
27/03/24 by Robin
Good service, appreciate the drop off element,
27/03/24 by a Pro-Ject VC-S2 record cleaning machine
Hard to beat prices, easy to order website which provides many options & efficient collection & delivery service.
27/03/24 by Michelle
Good communication, parcel picked up on time by courier
27/03/24 by Sandy
Parcel Monkey is always an amazing tool for my logistics needs!!!
27/03/24 by Luis
The parcel couldnt be delivered and I havent been notified jet what was wrong.
27/03/24 by Rafaela Pinto
I have used this service twice and both times I have had the package returned and then had to resend it at an extra cost. complained but no resolution..........
27/03/24 by Customer
Driver arrived on the day & parcel delivered the next day
27/03/24 by JC
Easy to use and great comms/tracking
27/03/24 by Damien
Ease of use and easily accessible.
27/03/24 by Steve
Excellent service provided by Fed Ex with the next day delivery accomplished before noon, although not requested.
Price was first class
27/03/24 by Colin
On time pick up and delivery
27/03/24 by Mervyn
Brilliant service from start to finish, will definitely use again. Competitive prices very happy .
27/03/24 by C Cattell
Absolutely rubbish don’t use. Booked a DPD delivery they failed to transfer information to DPD my parcel was stuck in a depot undelivered now I’m trying to get it sent back to myself. This company has cost me £32 for a rubbish service, lost money. I’m now going to resend it using DPD directly. Don’t use this useless company.
27/03/24 by Sean
perfect delivery and photo - great job thanks
27/03/24 by Will
Very easy booking in
Very slick procedure from start to finish
27/03/24 by deborah
Collected on time, I didnt have to print the label. Delivered on time.
26/03/24 by Lynne Taylor
Good service
26/03/24 by Dermot Mckenna
The parcel was delivered to the wrong number of the street.
26/03/24 by Alex Daniels
Easy Website, good customer services
26/03/24 by Trevor
Always use parcel monkey to Germany great service
26/03/24 by Mark Dowd
Easy to book and good couriers included in their stable.
26/03/24 by Cuckmere Trug Company & Thomas Smith's Trugs
Last two orders not collected, customer service no use. Fed up with apologising to customers for non delivery and wont be using again.
26/03/24 by Customer
********DO NOT USE!!!! I paid nearly £22 to send a full pack of luxury vinyl back for a refund. The flooring company have contacted me to say no refund will be issued as the box and contents has been badly damaged. I contacted Parcel Monkey but as I didnt take "enhanced protection" they will not refund my postage or allow me to claim for the flooring. I am now £80 down for using Parcel Monkey. DO NOT USE!!!!!*********
26/03/24 by Murray
It was quick and easy.
26/03/24 by Customer
Its such an easy service to use. And very reasonably priced
25/03/24 by CJ
Straightforward and easy website to navigate, very happy with the service.
25/03/24 by Elizabeth Trafford
Very easy to select the delivery option you want and the service was quick and hassle free will definitely use again .
25/03/24 by Lorraine Hawley
Two days, parcel not collected, Customer Service, just send generic answers & appear to not want to do anything about it. I would advise you NOT to use Parcel Monkey, it proves low cost alternatives are there only to take your money and provide no service at all. Honestly avoid like the plague.
25/03/24 by Customer
On time with good service from collection to delivery
25/03/24 by John
Parcel was not delivered. Very poor service.
25/03/24 by Jane Ben-Iwatt
Lowest price and fast efficient service. Would definitely recommend.
25/03/24 by Cathy Penry
I sent 2 parcel to Turkey , both stuck at customs . I needed universal tracking or mrn . Live chat agent failed to understand what im asking and provided me fedex tracking number . I had to explain whats universal tracking how customs works. After half n hour i decided to contact fedex and tried to solve my problem with fedex directly. If you need any help with live chat i wish you luck.
25/03/24 by Hakkı Can Alpakın
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