We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,723 reviews.
Fabulous service… easy to arrange on website, took parcel to the local drop off point and it was delivered in the USA 24 hours later. Excellent postage costs and excellent service!!
06/06/24 by Emma Louise
Pathetic customer service, these guys need to learn what customer service needs to look like. It took them 2 weeks to check why my parcel was returned and eventually they said it was my responsibility. Recommend to book service directly through the courier companies , to avoid middleman and the hassle
06/06/24 by Diana Gogitidze
Stole money from my bank account, due to the size/weight scam that couriers run these days. I’m 100% certain I measured and weighed my parcel correctly as I send thousands of parcels a year for my business, but ParcelMonkey took additional money from my bank account WITHOUT AUTHORISATION! Won’t be using them again!!
06/06/24 by Thomas Hall
very easy to find cheapest courier and great service
06/06/24 by Sam
Great fast and easy service
06/06/24 by dinos constanti
Opened a claim on the 27th May, supplied all requested information, 10 days later and no response, absolutely horrendous customer service, they are great when nothing goes wrong but god help you if things go wrong
06/06/24 by Bruce
It was fast & very easy using the Parcel Monkey service!
06/06/24 by Robert Sinclair
It was simple to get a good price for my parcel delivery, and it was delivered the next day by UPS.
06/06/24 by Sara Carless
Wow effectiveness no time wasting very rapid response. They are the smooth operators. Love you guys massively.
06/06/24 by J Thompson
usually ok but the pick up time was earlier than I hoped at 3pm. they struggled to deliver despite me saying leave in porch - 2 failed deliveries, no attempt over the weekend so it was late.
06/06/24 by Penny Science
I wasnt able to be at home but driver followed instructions I left and my parcel was collected with no problems.
05/06/24 by Pat
Easy to use website. All tracking stages were able to be viewed. Delivered on time
05/06/24 by J.Horne
Easy to use to find cheapest courier
05/06/24 by Kathryn Jane Cooper
UPS have damaged the parcel and sent it back to me straight away, well they say they have on the tracking but I have nod idea where it is or how bad the damage is, I wish theyd taken it to the recipient and let them decide, a small amount of wear to packaging is no problem, ripped open with the contents missing is.
05/06/24 by customer
Easy to use.
Plenty of options
05/06/24 by Zx
Still awaiting delivery of my parcel and the tracking provided does not work and all enquiries go ignored.
05/06/24 by Mrs Williams
contacted customer service 2 weeks ago to open a claim for a lost item, the issue and claim still isnt resolved
04/06/24 by Bruce
Easy to use all went smoothly
04/06/24 by Anon
The delivery and collection was made on the time and date specified.
04/06/24 by Customer
always easy to use!
04/06/24 by Gary
Competitive price and very quick delivery by chosen carrier
04/06/24 by Ann
DEAR SIR OR MADAM, THE PICK UP AND DELIVERY WERE SPOT ON BUT THE DAMAGE TO MY BOSCH OVEN HAS MADE IT UNUSABLE WHAT ASHAME I HAVE TRIED TO CONTACT PARCEL MONKEY SEVERAL TIMES COULD SOMEONE ASAP FROM THEIR COMPANY CONTACT ME TO SORT THIS OUT THE OVEN WAS. WELL INSULATED WRAPPED AND HAD BEEN APPROVED BY THE PICK UP DRIVER SAYING IT WAS GOOD. BEING 38 KG HE SAID THERE WOULD BE NO PROBLEMS! THAT WAS NOT THE CASE MY PARCEL REF IS 10395757 I HAVE ALL PHOTOS OF DAMAGE AND OF PARCEL BEFORE IT LEFT ME.I HOPE THIS WILL BE SORTED OUT S.H.
04/06/24 by Steven
Came when they said and delivered when they said.
04/06/24 by Tony downes
Great experience and competitive results
04/06/24 by Kevin Hillback
Very easy service
Good updates all the way to final destination in the USA
04/06/24 by John B
It’s very good service
04/06/24 by rajeetha Velautham
Quick and easy to use the service. However, not happy that additional charges come through sometimes, even though I know I weighed and measured the items 100% correctly. I now take photos of the parcels with measurements and weight so I can claim back the charges. Much more hassle, but the original price Im given is usually pretty good.
04/06/24 by Rebecca Clark
The price, The quickness,
You are my Number One go to.
Thank you.
04/06/24 by Customer Doug
Unfortunately seems to be a scam, took payment, never collected the goods, now ignoring all our emails. Stay away!!!
04/06/24 by Chris
The parcel was collected but I’ve no idea if it was shipped to the correct address. I’ve had no updates of any kind. I’ve no proof it was delivered. As I’m awaiting a refund from the company I was hoping to find out if it had arrived in good condition, now I’m unaware if it arrived at all!
04/06/24 by AMANDA JAYNE MEADE
I chose Parcel Monkey because I was looking for a courier that would handle heavy goods. My parcel arrived at its destination totally smashed into pieces. My parcel would have to have been dropped or pushed off the back of the truck to sustain such damage. It cost me £400 which I have now lost. Would never use this service again
03/06/24 by Rhondda Bampfylde
My parcel left and was returned back without any explanation , after 2 weeks the said there was error in the address
03/06/24 by Diana Gogitidze
Horrible experience , do not recommend to use them. Better go directly to the carrier who would have more responsibility for the service
03/06/24 by Diana Gogitidze
Very easy to
03/06/24 by Andy Pitt
You broke the item that was being delivered. It was that bad you didn’t even attempt to deliver it. Just send a message saying item broke. Full refund please!
03/06/24 by Lisa Thompson
Always a good service
03/06/24 by Barrie Fowler
Neither of my parcels have even left the country. Were collected over a week ago. Total of £60 ish of shipping charges for 2x small shoe box, not heavy parcels. Containing things like a scarf and sandals belonging to my grandma. Apparently they don’t have the correct telephone numbers on. They do have the correct numbers. I’ve reached out to parcel monkey several times to try and resolve and I’m getting nowhere. Either copy and paste replies, or ignored. So I’ve paid a company to coordinate 2 parcel deliveries, and they can’t do it.
03/06/24 by Miss Laura jones
Convenient and inexpensive.
02/06/24 by anthony chadburn
I was very disappointed as the parcel I sent was bashed and the items within broken. I will not be using this service again.
02/06/24 by Jillian Keay
First time I’ve used this company and the were great easy to follow instructions on how to do your parcel and it was delivered within the time stated would have no hesitation in using them again. Thank you
02/06/24 by Alison Kleinhans
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
