We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
My parcel was suppose to be collected on Tuesday 27th. It is now the 29th and there has been no courier to collect despite all the promises on the phone that collection will be on the 28th and then again today before 5pm.
29/08/24 by Miss Charlene Pregal
Warning do not use this company. This organisation stated on 17th July they would pay agreed compensation for a lost parcel. As of today no money has been received. Lots of promises and statements that it will take 5-7 working days for money to appear in bank but no result. They take a very long time to respond to messages. Very poor service standards Now having to take legal action to recover the debit. Avoid this company if you want good service.
29/08/24 by customer
The service was 100percent but you charged me for 2 parcel deliveries when I only sent one parcel please rectify thank you
29/08/24 by CATHERINE ANNAL
Easy and efficient
28/08/24 by and Deliver To Pat Donohue
I paid for UPS to collect this parcel and nobody turned up as usual so I had to find somewhere to drop it off myself. This always happens with UPS and Parcelforce fir thus postcode if LE3 8JE
28/08/24 by barry surridge
Parcel collected on time and delivered earlier than expected. Odd emails from carrier., but worked fine.
28/08/24 by Martyn Davies
Fast and efficient delivery. Easy to send.
28/08/24 by Elizabeth
This is my 2nd time of using parcel monkey and from start to finish everything was easy I post from UK to Canada from start to finish my parcel arrived within 6 days using ups via parcel monkey
28/08/24 by Customer
Quick and easy.
Great price and swift service
Use with confidence
28/08/24 by Jason Walsh
Very quick service much better than I have experience before
28/08/24 by Derek Masters
The parcel arrived promptly, within the time specified. The packaging was slightly damaged but the item was intact. Overall pleased with the service.
28/08/24 by Chris W
Spams my emails
28/08/24 by Oliver Rooke
Parcel still not delivered awaiting at hub for five days
28/08/24 by eddie booth
Absolutely no difference between p2go and this web. Send me some link with applying for a casback with one not working.
28/08/24 by Artur Hohlov
quicker, easy and cheaper
28/08/24 by adrian evans
So easy and relatively cheap. Will use again for sure
28/08/24 by Geoff Nottingham
Fast, fast fast. Worked seamlessly
28/08/24 by Susan Taylor
Great service. Used them to find a courier to collect an eBay parcel. Good price too
28/08/24 by Patrick
Efficient service
27/08/24 by Mr Berman
Excellent service. Reliable which is incredibly important and careful
27/08/24 by Susan Bucknell
Easy Peazy system and great price with super delivery time.
27/08/24 by Geoff
its easy to buy the postage
and simple to track
27/08/24 by Mr Christopher Hudson
Very usefull to send the boxes and suitcases with ParcelForce. Provided the labels as well to printout yourself. Otherwise, driver will bring the label.
27/08/24 by Adeel Arshad
Parcel Monkey is an easy and efficient and price competitive company to use.
I completed the forms and parcel was collected on time and would ve been delivered on time in France had post Brexit usual customs rubbish not intervened. Meaning there was a charge when it arrived ( dont even know what for) that could not be paid by the recipient for some reason and I wasnt informed either- except by the recipient.
Thus I have had to order from Amazon and let them apply any charges at the start. Bought the gift twice over !
Not Parcel Monkeys fault but if there are hidden charges to be applied, I cant risk sending like this again.
27/08/24 by cathy davis
Delivered promptly
27/08/24 by Stalkers UK
Experience was good, but the best price given was with Parcelforce who I used. On reflection had I gone direct to Parcelforce I would have saved approximately £10, so a little disappointing.
27/08/24 by Mr Phil Smith
Easy and seamless
27/08/24 by Miss Hannah Griffiths
Simple and efficient service from registration, printing the documents and posting locally.
This is the second time we have used Parcel Monkey, the first a return of a wine cooler and this parcel to France.
27/08/24 by Customer
too slow - not arrived yet
27/08/24 by Will
Smooth transaction, picked up on time delivered on time, what more can you ask for
26/08/24 by Srharvey82
My item has been held at customs for 2 weeks. PM said the contents are on their restricted list. UPS confirmed they accept food and it was ok. So why does PM restrict them when UPS dont? Ill tell you why - to avoid having to deal with any issues or pay any compensation. They list near enough every item you would send by post as a restricted item. Its a scam basically. Its like ordering a taxi and saying you cant get inside. When you complain they say - our T&Cs state you can order a taxi but cant get into the car. They are happy to take your money - let UPS do the work. Any problems - they dont want to know and make excuses. They arent interested. Do not use these sharks. Go direct to the courier, without a massive list of restrictions
26/08/24 by Mrsmudge
Always a reliable service for a fair price
26/08/24 by M Clark
Excellent and quick response when Id put wrong area code on Parcel to France. Delivered correctly within 2 days. First class service
26/08/24 by Jackie Goodwin
Arrived on time , just one little problem (not estimate time to collect item, need to wait from 8 to 6:30pm )
Other very good
26/08/24 by N MOHAMMED
Fabulous selection of services at great international shopping rates.
26/08/24 by Customer
Great prices. Absolutely amazing delivery. So fast .Three days to USA from UK. Parcel is always in perfect condition when received.
26/08/24 by Tanya Mansfioeld
We’re able to fulfill a complicated delivery other providers could not. No issues and slick service.
26/08/24 by CustomerMN
Be aware DO NOT give your bank details to them!! I used them and sent a parcel last week and I measured it very carefully and I put few inches extra on each sides! After week past, they charged my account £60.70 extra without any explanation and my permissions!!! The parcel was returned car parks worth less than £25!! Which I already paid them £14.99. I try to contact, text them call them no reply they don’t even have a call center very doggy company!!!!
26/08/24 by Sardar Mohammed
They always charge additional fees to whats they quote, afterwards
26/08/24 by Customer
All delivered OK so no problem there. Was supposed to be 48 hour delivery but took 72 hours. I wasn’t informed of delivery until 96 hours. Cost was £30, return of same package £11.20..!
25/08/24 by Steve
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