We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
absolutely brilliant
18/07/24 by stephen dove
We use Parcel Monkey once or twice a week and wouldnt go anywhere else, its easy.
18/07/24 by Dennis Mears
Parcel Monkey made it easy for me to send a parcel from the UK to Australia. The booking form was easy to use, and clear explanations were given on all the documents and labels to include. My parcel made it to its destination only 6 days after I made my booking online - amazing! Plus, the price I paid was £10 less than what the Post Office offered for the same service. Great service Parcel Monkey, no cap.
18/07/24 by Tim M
very well train stuff, quick respond to any problem.thanks
18/07/24 by MOTORCYCLE CARRIER
Easy to compare products and book the most suitable service online. Parcel pick up went as planned and delivered on time. A very cost-effective way of returning/sending larger or bulky items.
18/07/24 by Nick F
Goods arrived safely, great price. Handled with care.
18/07/24 by Julie Heap
The parcel was delivered safely at planned time and not too expensive
17/07/24 by Shelley
Parcel monkeys site was easy to navigate and enter details of the package. Once UPS had picked up the item it was easy to track right up until delivery. Excellent. What I found less than ideal was I was given no time window for the pickup apart from 8am - 6pm on the parcel monkey site. With a dog to walk this was very difficult for me.
17/07/24 by ian Sanderson
Absolute shambles of a customer services team. I was told that they do not make phone calls to couriers or customers as it costs money! I will never use them again.
17/07/24 by James Gray
Very bad collected 4 days late and damaged on arrival even tho box states fragile
17/07/24 by Mrs Michelle Newman
Efficient service
17/07/24 by Mr Berman
Delivery time frame as stated
17/07/24 by David Wright
Dropped parcel at drop off shop. Only thing I was worried about was the way the bloke just chucked it down thankfully nothing breakable inside this parcel. Was easy to track and arrived a day earlier than expected so know my grandson will have this presents on his 5th birthday. Will definitely be using you again thank you
17/07/24 by Emma
didnt recived reply from customer still waiting
17/07/24 by Wahaj Siddiqui
I have send a parcel to India and have called 3 times as I am not getting any updates regarding it so all I got to know after 6 days of wait it still exported from uk and call centre people have no idea where it is when it will reach when it will reach …. Horrible service
16/07/24 by Simpy
everything went to schedule with very quick collection and delivery
16/07/24 by Angela McFadyen
Really pleased with the service.
16/07/24 by Sara
parcel not yet delivered so this is very premature problem with post code although Dubia doesnt have them so completely useless you dont know what your doing
16/07/24 by Louise Dawson
I had to return a small fridge freezer
So booked a collection and delivery through parcel monkey on the 9th July, parcel force picked up on the 10th July and it reached its destination on the 11th July. Excellent service
16/07/24 by Tina
The goods a domestic microwave over, arrived smashed and had patently been dropped. It is a total write-off!
16/07/24 by Bob Rooney
Charged my card 8x what was quoted - I am disputing via my credit card company -
16/07/24 by AW
Always helpful
16/07/24 by Watermark
always deliver.
16/07/24 by Chiller Blinds
Absolutly Awful - Not to be trused This is not a company that can be trusted. On the Parcel Monkey website they offer a "no label" collection service. When you click on the links and book the service you then get told to print the label. I have tried twice to book the right service and the online support team just tell me I have booked the wrong service. They will noy give me a refund on either booking for 5 days
16/07/24 by Jimmy
Simple portal to use
16/07/24 by Customer
Parcel was returned to sender with bo correspondence why? No refund
15/07/24 by Deborah Donohue
Have used PM many times and found the service good. Affordable costs and when I have needed to contact customer services they get back (not instantly) but in a professional and timely manor. So yes I will continue to use them
15/07/24 by Customer
Easy to use and understand
15/07/24 by eBay seller
Quick as anything - parcel arrived so quick to jersey
15/07/24 by Andrea D
????trusted pilot five stars even got the chopper out too ????????????
15/07/24 by Sonny
The bad review isnt necessarily for Parcel Monkey as the experience with them was fine. The option chosen was ParcelForce, to deliver a small box to the south of France, with a delivery window of 3 - 5 days. The parcel took 2 weeks to arrive. I had allowed a delivery margin of 10 days but this was insufficient. My understanding is that the delay is due to French postal service. However it may be advantageous to other customers if this was highlighted at the options stage.
15/07/24 by customer
Very good service
15/07/24 by stephen holloway
Never have a problem with service
15/07/24 by Barrie Fowler
I created a shipment without insurance coverage and the package arrived damaged. Customer service refunded the cost of shipping however the value of the parcel was of 150£. I made another shipping with insurance coverage for the same item to replace the damaged one and it arrived in perfect condition. This is extorsion. If I dont buy cover then the parcel arrives damaged. I usually dont write reviews but this is unacceptable.
15/07/24 by NewAge Decor
Straightforward and easy to use website. Lots of choices and options. Quick delivery to USA from UK, on time
15/07/24 by Rosemary Nicholls
Efficient service
15/07/24 by Mr Berman
Easy website to navigate. Good service. Sender & recipient both happy.
15/07/24 by Phil
No issues with non urgent parcel delivery. Good price comparison and options available including without printing necessary. Customs information sent directly to delivery service. What 3 words available to allow precise delivery location.
15/07/24 by KCWsen Shopping
I needed confirmation that my return parcel had arrived and the online help was quick and excellent help. My refund was returned to me within days.
14/07/24 by Mary Smith
Easy to use and very happy with the whole process of having a parcel collected and delivered quickly for a good price
14/07/24 by Lynn
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