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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
Excellent, easy and on time
02/08/24 by Jocelyne
Your service so far as always has been perfect. I will leave further feedback once my parcel arrives to my family. As usual I hope it will be as perfect as always. Thank you.
02/08/24 by Paula Footman
We measured and weighed our parcels 3 times, we know we were correct however Parcel Monkey took an additional £150 and cannot explain how four identical boxes know have two very different measurements!
02/08/24 by Emma Phillips
Second time using parcel monkey and it’s been fab again. Easy service and fast delivery. Definitely recommend
02/08/24 by Lau
Cheapest cost, simple process and delivered in tact and on time. Great experience
02/08/24 by Tracy
I booked parcel monkey 12/07/24 to pick up a parcel to send to Ireland its now 02/08/24 - continuous failure every day for a month - printing off shipment documents daily and still no pick up - when I go on my account - I simply get the same apology and another date set for pick up - absolute joke of a service - the worse Ive ever experienced to be fair - Im awaiting another date for pick up - I have no words -
02/08/24 by Ms Patricia Coleman
Courier company didnt collect the for 2 days. Then dropped off at half 7 at night to a business address...
02/08/24 by DAVID RODERICK
Efficient service
01/08/24 by Mr Berman
I used this company to return a delivery i had back to the manufacturer then broke this item in transit and have since just given me the run arround as i paid the insurance and they are doing everything to stop the claim they said i have no pics of the damage but no i do not as they never returned the item back to me, This company is untrustworthy and i am going to have to take my complaint to the ombudsman do not do buisness with these face less people
01/08/24 by Gary
I presume you are still using a horse for your deliveries?
01/08/24 by Customer
Very good.straight forward to use,would recommend
01/08/24 by Customer
The parcel was delayed 2 days by UPS. Stuck in sortation!
01/08/24 by Max
Parcel monkey are a SCAM company, they quote you for sending a parcel and then after a few weeks they charge your credit card extra money because the parcel was different in size/weight, if you query it they ask you to send photographic proof of the parcel, in my case I initially paid £22 to send a parcel and 3 weeks later they charged me another £78 on my credit card, Beware! And use an alternative company
01/08/24 by Steve Strongitharm
Simple to navigate and use. Great communication throughout the process
01/08/24 by Chris Elston
I paid about £30 for next day delivery (Friday) and it arrived Monday afternoon
01/08/24 by Customer
Great compare site. easy to use and straight forward. parcels delivered as stated.
01/08/24 by HMNG
Great job ???? quite simple and efficient
31/07/24 by Laura Owen
Easy to use. Clear and comparative pricing. Easy to book subsquently and great service from Evri.
31/07/24 by Edward Mitchell
The process is pretty easy. You have the option of either dropping the parcel off or having it collected. I had it collected and off it went.
31/07/24 by Andy
Every time we book a parcel in through Parcel Monkey they do not collect for at least 3 days. The collection is due the day we book it in and no one ever collects. Each time we have to contact Parcel Monkey on multiple occasions to try and get the parcel collected. Often resulting in us having to refund customers as there orders are late. Avoid Parcel Monkey if you can.
31/07/24 by Matt Weston
Considerably cheaper than Parcel force even though parcel monkey actually used parcel force services to deliver.
Efficient timely collection and delivery with reasonably good tracking information once the parcel was in transit. No information received about time of collection so it was a good job I was up early!
31/07/24 by di
Was really simple to do and understand the collection guy was outstanding really polite and personally he should get a raise
30/07/24 by Customer
Great experience. Straightforward and effective.
30/07/24 by Raymond R.
Very good, no hiccups!
30/07/24 by MKL Chauffeurs
All went well since the moment of booking.
30/07/24 by P Subramaniyan
Good service
30/07/24 by Philip Acourt
very helpful comparison service.
A minor point, would like a bit more space to enter delivery address - sometimes addresses can be quite long and this time I had to leave out the town and use abbreviations for the road name.
30/07/24 by Mike Dynamo
I send heavy parcels to the US and Parcelmonkeys service is the only reasonably priced service that I’ve found
30/07/24 by Lynda Sanderson
Send my parcel through parcel monkey, still not here after more than a week stuck in customs with no-one taking any action.
30/07/24 by Serge de Gheldere
Overcharged and they claim it was my error, IT WAS NOT, overcharged by £188. BEWARE THIS COMPANY IS OUTRAGIOUSLY BAD!
30/07/24 by Tony Henson
Very fast and efficient service. Thank you.
30/07/24 by Customergusspeed engineering
Really fast delivery and the updates along the journey were spot on.
30/07/24 by C Harrison
Excellent service thank you
30/07/24 by Violet-Maureen Mulhern
Well organised and good communication. Driver arrived on time and parcel arrived in perfect condition the next day.
29/07/24 by Jennifer Morten
Price very good and easy to book. Unfortunately the item took 7days to be delivered instead of 48hours. The was damaged on arrival despite being well packed.
29/07/24 by Brian Kirk
EASY TO USE, VERY HELPFUL
29/07/24 by karl
My parcel went missing and after after weeks of webchatting and sending numerous photos and evidences to Parcel Monkey, they just stopped responding to any messages. My parcel has now been missing for 4 months.
29/07/24 by Customer
Good options. Everything went well.
29/07/24 by Togs
Delivery was prompt and I was happy that there was a picture and detailed tracking that enabled me to prove return to the seller
29/07/24 by Avril
Very prompt collection and delivery when stated. Excellent service
29/07/24 by Customer
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