We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,730 reviews.
PARCEL WAS DELIVERED ON TIME
25/03/24 by marjorie hawes
Fabulous service yet again
25/03/24 by Bill Ball
Did the job ok. I did not like being charged more for a made up difference with the size of the item.
25/03/24 by J Cullen
Good fast delivery
24/03/24 by Melanie Smith
Good good good
24/03/24 by Ireneusz Kaminski
Excellent from start to finish.
Price wise cheaper than the rest
Will definitely use again
24/03/24 by Mr Michael Keeley
Delivered right across the world so quickly
24/03/24 by GEORGE WARREN
Super quick, painless. Used the drop off service. Highly recommend
24/03/24 by Mo
Found me a great price with an outstanding carrier and service. I will use again.
24/03/24 by john kemp
Parcel still hasnt been delivered after 2 weeks
24/03/24 by Gerry H
My parcel still has not arrived!!!!!!!
24/03/24 by Donna De-Berryman
Both boxes I have been told are smashed The goods inside have been damaged and the person who brought the stuff off me has put in a claim to PayPal and his credit card for a full refund. So im really not happy about this as Im now going to be £415 out of pocket
23/03/24 by Marcel le bretton
Great service
23/03/24 by Linda Gill
Fast easy process,
Get the best deal around.
I have been using Parcel Monkey for more than 6 years, always best rate for a 30kg parcel to Turkey.
Much cheaper than going direct to the provider.
23/03/24 by Maen
Fantastic service!
Easy to book and my parcel was collected at lunchtime Monday and arrived in New Jersey USA at lunchtime the next day!
23/03/24 by Lynda Baker
Always use this company for best deal sending parcels to new Zealand
23/03/24 by Customer
Easy to use. Quick and dependable
23/03/24 by Customer
Really easy to use, would definitely use again.
23/03/24 by Rachael Ballard
Easy to book
23/03/24 by Rana Haffar
Excellent service every time
23/03/24 by Darren
Worked well.
23/03/24 by Martyn Walker
good did the job
22/03/24 by Peter Complete Joinery Service
Excellent job
22/03/24 by Peter Barton
Av kinda been looking forward to getting me parcel… I was updated about 11 to say it was out for delivery, about 15:00 they said it be there between 14:30 and 16:30, 20mins later they said sorry but we can’t deliver today????. So unfortunately it ain’t a happy Friday
22/03/24 by Mark Murphy
Was double the price of Royal Mail first class. A parcel that was sent on Friday by Royal Mail first class at the same time was delivered on Saturday. The parcel through Parcel Monkey and Royal Mail 48 hr delivery was double the price and delivered the following Wednesday.
22/03/24 by PR
The whole process was very easy, with a drop off in to a locker. No hassle.
22/03/24 by Wallace
Easy to use online, good choice of carriers for my needs, fast print of postage. Very straightforward.
22/03/24 by Steven Gorst
Ive paid almost £50 to send a large item on the 13th March and now (22nd March) it has still not been delivered. Ive tried getting hold of someone but everything is automated! Ive contacted Parcelforce and been told "nothing to do with them as they are just the courier"!
22/03/24 by Steven Goode
Awful experience. If you want your parcel delivered - then AVOID THIS MONKEY BUSINESS!!! They subcontract jobs and have no means to communicate with the couriers - yes, seriously, a courier company that cant communicate with their drivers (because the drivers are NOT theirs). So they messed up my (same-day delivery) order and told me that I needed to wait 24 hours for any response. Their driver canceled my order and now I need to wait 3 days for a refund of the parcel that I had to pick up myself. Its a joke all day long!
22/03/24 by Dominik Janus
My parcel has never been collected to date!!! Please refund my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
22/03/24 by Mercy
I sent a 14kg parcel to Canada, I then got an invoice for an extra charge of £31 as they said my parcel weighed 49 kg instead of 38kg nearly 3 times more than what my parcel actually weighs absolutely ridiculous company and they were a day late collecting it avoid at all costs.
22/03/24 by Gavin Jewell
Timely service
22/03/24 by Titian Patz
Door collection was on time.
Tracking system was excellent.
No faults at all.
Will always use this company.
21/03/24 by Customer
Great service, cheap price, took 4 days for my parcel to arrive in Canada
21/03/24 by Customer
Excellent, as ever.
21/03/24 by K.D.
Great service
21/03/24 by Derek
Unbelievably quick service -arrived in perfect condition
Thank you!
21/03/24 by amade
Great service thanks
21/03/24 by Mr Steven Allen
AVOID AVOID......... According to Parcel Monkey the parcel i sent with them and they shipped with Parcel Force was over-size so they charged me £76 a total rip off. I sent the exact same parcel direct with Parcel Force and understated the size on purpose and they charged me £22. If i was you i would go straight to the courier and do not use Parcel Monkey Contacted them 4 times but they were not interest they like money more than cutomers
21/03/24 by Stephen Johnson
Delivered in perfect condition
21/03/24 by Saul
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