We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
all went smoothly
06/08/24 by Douglas
Excellent service throughout.
06/08/24 by J Crew
Easy and convenient, the whole process was seamless!
06/08/24 by HN
Very good ???? thank you
06/08/24 by Customer
Easy fast and priced reasonably for large box of returning luggage
06/08/24 by KH
The orignal price displayed and final price invoiced were vastly different from 23£ orignal 1lg to usa final invoice value was 51£ the additional fees were not detailed on the invoice. It did arrive in the specified time
06/08/24 by Steve Smith
Excellent.
Prompt.
Well-informed.
Very friendly pick-up courier.
Thank you.
05/08/24 by PHIL JONES
Very well organised very happy will definitely use again thankyou
05/08/24 by Miss ranshaw
I use Parcel Monkey when sending large parcles.
Its a good service.
Thanks
05/08/24 by S. Glasgow
Parcelforce is refusing to come and collect the two parcels I have paid to be collected. They told me that would come at some point on Friday and couldn’t specify when so I stayed at home ALL day and the driver didn’t show. I called up and they said they would be collected on Monday and I stayed at home ALL day today and the driver did not show. I also contacted ParcelMonkey today but received a response saying that re delivery has already been organised so I was unable to speak with anyone. So, I’ve stayed at home two full days and I’m still left with two parcels that I have paid to be collected. Horrible service!
05/08/24 by Stephanie M
Super easy to use, especially for international shipping. Found better prices than I was able to and the delivery was bang on time.
Clean and user friendly interface and you don’t have to create an account. 10/10, will certainly use again.
05/08/24 by Customer
Excellent Service - easy to book online will def use again.
05/08/24 by Mrs Piercy
Very easy to use, clear instructions, good price and local drop off location. I misjudged the weight of my parcel and I’m really glad that i was charged the extra without any delay to the delivery. Will definitely use again
05/08/24 by KS
most likely lost but assistance is doing nothing to get in touch with the courier. Even though i am offering to get them in touch with a UPS customer service representative they avoid my request for email address saying they already contacted UPS and waiting for a reply (2 and half weeks now)
05/08/24 by John Doe
Had to return an electric cooker hood canopy as the spec was larger than the cupboard. The company were going to charge £25 to collect it but I found a good deal on Parcel Monkey that tracked the parcel and I could drop it off at my local Post Office. Was really pleased with the service. Was able to track the package was delivered and it only cost me just over £10. Highly recommend using this company.
05/08/24 by Lynne Potter
Easy to use and great prices.
05/08/24 by AJ Knott
Excellent service. Arrived ahead of schedule.
05/08/24 by MRS V PAREKH
arrived on time for picking up parcel and was very helpful with taking parcel as it was heavy
05/08/24 by Stuart Falp
Fast efficient service
05/08/24 by customer
I paid for a 2 day service to Belgium. Sent 29july to arrive in time for the 4th August today my Granddaughters Birthday! (7 days later!!!) Its still waiting to be sent to the delivery depot . I spoke to customer service on Fri 2nd was told they would chase it and email me straight back. No email. So upset and angry. clearly false advertising
04/08/24 by Michelle
Great delivery
04/08/24 by MRS SU MCDONNELL
Cant contact Courier and my parcel is at delivery depo
04/08/24 by Roberts
First class service
04/08/24 by Tracy Johnston
Easy to fill out and efficiently delivered.
04/08/24 by Jo
Good service. Parcel arrived on time as stated and at a reasonable cost
04/08/24 by Sue R
I had a great experience highly recommended
04/08/24 by customer
Used this site a cupla of times as I’m not prolific posting etc.
always very easy to navigate and the choice of carriers is very good .
Pricing is easy to understand and the instructions and what it doesn’t cover is also clear and easy to understand
04/08/24 by Dave Cutter
Cheap, quick and reliable
04/08/24 by Southampton Arts Academy
Easy to use, clear instructions.
04/08/24 by Ian Newman
Excellent service as always. Package dropped off at my local shop on Monday and arrived in New York the following day - perfect!
04/08/24 by Susan
Reliable, Easy to use. Efficient service. Good choice of sender options.
03/08/24 by Sarah Oconnor
Ive used Parcel Monkey UK numerous times now regarding shipping from UK to Norway & will continue using them as the service has been spot on with recommendations of courier. Very happy up till now.
03/08/24 by Kelly Weeks
Uber efficient
03/08/24 by Gary Taylor
Excellent service
03/08/24 by Mrs K Chritchley
Parcel was lost by Courier. Courier accepted the loss and offered compensation, a claim had to be made through the shipping agents account ie Parcel Monkey. Parcel monkey refused to make this claim or refund the shipping cost. Communications hard all around. Pay peanuts, gets monkeys. Recommend to got through the shippers website then you get some comeback. Beware of Monkeys!
03/08/24 by Teilo Nelson Smith
I have been sent an invoice which has been automatically debited from my PayPal account for £22.35, this is on top of the original £32.19 charged, the reason on the invoice is that the item has been. weighed in at 13KG, but the actual item is only 1.2KG, I booked the order and entered 3KG to cover the additional packaging and this in total weighed in at no more than 2.5KG and also the exact dimensions plus another few CM to over compensate. This is completely ridiculous and more worryingly I have another parcel by Parcelmonkey a few days later and now worried that this seemingly unscrupulous behaviour may well happen again - with regards the courier, this was UPS INTERNATIONAL service to the USA and on both occasions the parcels delivered within a couple of full days from the U.K. I found this outstanding .
03/08/24 by Jeremy Holt
I tried loads of different couriers and they were all very complicated, but Parcel Monkey was very simple to use. Simples !!!
03/08/24 by Peter Penrose
Excellent service
Same price as Royal Mail but pick up from my doorstep and delivery from UK to Texas within 3 days
Incredible
03/08/24 by elaine grant
Item received damaged
02/08/24 by David
Actually, finding a courier and getting my parcel returned in good time so I could receive my refund from seller was perfect. My only two issues is that the quote I got was less than half of actual price, but I accepted as was under the impression it could be pricey anyways.. but the 2nd issue is in fact why getting a poor review.. I got an unexpected extra payment, although the figure is small, its the principle. I used the same size and weight as it was recorded on original packaging from seller, item was in original packaging, only additional extra was tape to reseal it and a piece of paper that had the new label printed on it, taped to box. But apparently this caused the parcel to grow in size and weight, resulting in an additional charge, how ridiculous. I doubt a piece of paper and some tape can do this, screams scam to me. Most people likely would think "oh its only a few quid", but done to many adds up. I am disputing it for the principle of it
02/08/24 by Kayleigh
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