We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
Always good to deal with, a top company.
18/06/24 by richard bryan
If i could give minus stars I would. Paid for a courier who never turned up - twice. No communication from parcel monkey they could not care. avoid avoid avoid.
18/06/24 by daniel fothergill
Good quick service
18/06/24 by malcolm pringle
The timing of parcel delivery was perfect and accurate
18/06/24 by Customer
On line booking procedure was simple and quick. The driver turned up to collect exactly when he said he would. I could follow the progress on line every step of the way. Recipient wasn’t in for first delivery, but were in the following day, so all was good.
17/06/24 by Val
Booking was simple and all seemed to be going well, however 6 days later the parcel still hasn’t arrived at it’s destination. I will allow some leeway as it is going to the Shetland Islands
17/06/24 by DAVID BROWN
Courier didnt turn up for the parcel I had to take it to the post office after waiting in for 2 days
17/06/24 by Customer
Very Easy To Use. I Would Highly Recommend. Thank You Very Much.
17/06/24 by Mandy Pritchard
Excellent thank you.
My only criticism is that the tracking info from UPS was too limited forcing me to hang around all day waiting. They could do better.
17/06/24 by Cameron DeCarteret
Still waiting for my package!
17/06/24 by Customer services
Easy to arrange postage, great service to Australia,
Unlike many others.
17/06/24 by Michael
Nobody even came to pick up two shipments that I had booked! Talk about reviews!!!
17/06/24 by Vidushi
See my email 6 June 24
17/06/24 by Ralph Taylor
Easy company to use & provides comperitive comparison prices
17/06/24 by Roger
The parcel was returned to me. I paid £5.29 for the label which had no address on. So I went with Evri the one I use it was only 2.99. However the entire experience cost myself £8.28. But this time it was successful Im just waiting for my refund.
16/06/24 by customer
Such fast delivery! Simple easy process and was delivered within 4 days
16/06/24 by Allie Joe
Easy sending, clear information and then a courier shows up as it was scheduled.
16/06/24 by Wojciech
Parcel monkey decided to take a payment off our card without authorization. Weve tried to contact them about this unsuccessfully. We shall not be using them again. Bill. C
16/06/24 by billy cookson
Easy to use, effective and good value for money.
16/06/24 by Pat
Wonderful service from Parcel monkey
16/06/24 by Vanessa
Excellent service. Really straightforward process to book a UPS courier from UK to Italy. Great value. Posted my parcel on Friday and was received in Italy the following Tuesday using the Standard service. Highly recommend and would definitely use Parcel Monkey as their website was easier to use than the couriers (in my opinion)
16/06/24 by GA Civils Ltd
This is the second time I have used Parcel Monkey to send a package to my daughter in Canada. The online pricing and instructions for sending are clear and detailed and the big plus is that I can drop the parcel at my nearest convenience store. I dropped mine off on the 4th of June and got notification on the 10th that it had been delivered to her door. I shall certainly make Parcel Monkey my first choice for future deliveries.
15/06/24 by M Brough
Their website/booking form was really easy to use. All the major parcel companies gave a quote, so just pick the service thats right for you.
15/06/24 by Stuart Morris
The site was easy to navigate and easy to arrange for the collection and delivery. Price was excellent and the updates once collected and the parcel on its journey to me informative. The parcel arrived in excellent condition, and when advised it would, so all in all 10/10. I have never arranged anything like this before and was really nervous and unsure of how the service would work or not!!! However Parcel Monkey was first class - So, Thank you Very Much Parcel Monkey.
15/06/24 by Customer
No pick up. Collection date was 10th. Yet to hear from them.
15/06/24 by Sofia Khan
I am very happy with the service i parcel did the place safely. I highly recommend Parcel Monkey
15/06/24 by Muhommad
I booked my parcel collection and delivery for 14th June. It had still not been picked up by 4pm but the online help told me it would be collected by 6pm. I sent a photo of it on the doorstep of the house and the help said it was fine and she’s send the photo to the courier. It’s now 10pm and the parcel is still sat on the doorstep. My first time using parcel monkey - and my last. Really angry.
15/06/24 by A Watson
Parcel was collected on the Monday in UK and delivered to final destination in Oman on the Monday. Just 3 days brilliant service and it could be tracked all the way.
14/06/24 by Yvonne Saunders
Although the parcel arrived, the app is still not displsying that it has been delivered. However I received my refund so it must have got there. Everything else was very straight forward and easy to follow.
14/06/24 by Cekb 168
arrived on time
14/06/24 by MSB Associates
Easy to use service
14/06/24 by Sanjeet B
Efficient and easy to use website. Arrived in Australia in 5 days.
14/06/24 by Fizz 47
Horrific company and service. I used parcel monkey to return an item bought online, as the retailers return label wasnt working. I put in the exact size and weight of the item as listed on the outside of the original box, and the total came to £29. I booked the collection through Parcel Monkey, and the next day Parcelforce collected the item in the original box. Yet a week later I was told they were charging me an extra £76 that I had not agreed to and did not authorise, because the size and weight Id submitted wasnt accurate!? I know for certain they were accurate because they were literally on the outside of the box and I measured with a tape measure to make doubly sure! Weirdly, in the second invoice it says the item weight adjustment was 10kg instead of the original 23.6kg I submitted, but the item definitely did not weigh 10kg - and even if it did, why am I being charged £76 extra for a lighter parcel? So in total I paid over £105 to return an item that cost £159. I submitted a message via the Parcel Monkey help centre back in May about this and still have received no response from them. If I had known the return fee would be so expensive, I would have just kept the item and sold it on Facebook marketplace. This business is an absolute scam and I warn everyone to STAY AWAY! There is NO WARNING when you book a service that the charge could be higher if they decide later on that your ACCURATE measurements and weight were not correct.
14/06/24 by Catherine
WARNING !!! I USED PARCEL MONKEY WHO IN TURN USED UPS, I PAID £47.50 FOR A TOWBAR TO BE DELIVERED. THEIR SERVICE WAS SHOCKING, OVER A WEEK LATE, AND TGHAT WAS ONLY BECAUSE I CHASED IT UP ! THEN THEY CHARGED ME AN EXTRA £32.81 SAYING MY PARCEL WAS EITHER OVER SIZED OR WEIGHT... SO BEWARE !!!! THEY JUST CHARGED IT TO MY CARD WITHOUT NOTIFYING ME !!! YOU CANT GET TO TALK TO A REAL PERSON TO COMPLAIN EITHER !! ILL NEVER USE THEM AGAIN !!
14/06/24 by Mr Mcgoo
Best prices
14/06/24 by Miss Natasha Hodkinson
As described
14/06/24 by Peter
Booked parcel using Parcel Monkey, parcel was going to it and booking with UPS estimated 2 to 3 days delivery time. Booked around 1am, and it was advised to drop off parcel at local shop before 01:30pm for UPS to collect same day. Therefore I dropped parcel the same day before the given time. I kept looking at the parcel tracking, UPS did not collect this for 4 days, only collect when I bombarded them with phone calls and chat sessions. Today after 8 days, my parcel still has not been delivered and Ive wasted a lot of time chasing this with their agents. Why tmTicket Monkeys fault? UPS said this collection information had not reached them from Ticket Monkey until I complained and raised
14/06/24 by KHURRAM
For some reason my password keeper didnt record my password. Tried to reset my password via Parcel Monkey (PM), which seems to have worked. Unfortunately, the PM website keeps telling me I have the wrong email address, which I obv dont. Therefore I now cannot get any customer support because I cannot log into my account. This is not very reassuring and now I have no idea how I am going to get hold of PM to resolve my problem? Why would Parcel Monkey provide no other way of contacting customer support without logging in? Time consuming waste of time, hence 1 star and leaves me with a parcel I have paid to insure and send going nowhere!
13/06/24 by TomBo
Delivered the day before
13/06/24 by Customer
Very happy with your service
13/06/24 by Eoghain Maclean
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