We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,727 reviews.
Neither of my parcels have even left the country. Were collected over a week ago. Total of £60 ish of shipping charges for 2x small shoe box, not heavy parcels. Containing things like a scarf and sandals belonging to my grandma. Apparently they don’t have the correct telephone numbers on. They do have the correct numbers. I’ve reached out to parcel monkey several times to try and resolve and I’m getting nowhere. Either copy and paste replies, or ignored. So I’ve paid a company to coordinate 2 parcel deliveries, and they can’t do it.
03/06/24 by Miss Laura jones
Convenient and inexpensive.
02/06/24 by anthony chadburn
I was very disappointed as the parcel I sent was bashed and the items within broken. I will not be using this service again.
02/06/24 by Jillian Keay
First time I’ve used this company and the were great easy to follow instructions on how to do your parcel and it was delivered within the time stated would have no hesitation in using them again. Thank you
02/06/24 by Alison Kleinhans
Booked 4 parcels to be collected by evri, nevervturbed up in fact lied when said driver couldnt locate me ( had phone number, email etc etc) so n3xt day. Still no collection and cannot talk to a human being, just some stupid computer/robot. Contacted Parcel Monkey who were also as usefully as a chocolate teapot. Ended up cancelling the whole job and still waiting on my refund!! Used Parcel Hero, no problem, job done. Will never use your service again ( I use the word service loosely)
02/06/24 by GS
The Fagile marked box turned up with the contents inside all over the place, through what I can only guess was rough handling
02/06/24 by Aladdin's Cave Entertainments
Missed the delivery and left my package sat in Leeds for a week. Blooming hopeless, won’t use again!
02/06/24 by Peter Teasdale
Low cost and fast delivery
01/06/24 by Richard Ian Cross
Several issues after using parcel monkey a few times. Addresses, Limited to 13 characters per line. Nowhere near enough for some places. Also even their own addresses selected from a drop down box after entering the postcode throws up errors where too many characters are used. Collections. We have booked same day collection well within their specified timeframe and collections don’t happen. No great explanation as to why just an apology. No compensation offered as that is one of their policies. Although they’ll tell you they’ll look into after the collection has been rescheduled and a new collection taken place.
01/06/24 by DCD Transporters
Thanks received my packages safely. Now waiting for the 3th on the way hopefully will arrive soon
01/06/24 by Nelly
Process was quick and easy but “next day” delivery wasn’t collected from drop off point for two days!
01/06/24 by Mr Fraser
Very reliable and responsible driver who was charming and helpful. Picked up on time and delivered within 2 hours. Fantastic.
01/06/24 by Sarah Etchells
Used them for parcelforce instead of parcelforce direct, paid £44 for a delivery, couldn’t find the address and so returned, now want me to pay £44 again, I speak to parcelforce and they have claimed the money back from them so now parcelmonkey have all the money and want me to pay again, please people go direct to suppliers that £2 would have gotten my money back so I could resend, the item is not worth spending another £1 on so il just smash it up and take a big hit for these scum
01/06/24 by Bradley Smith
Usually great but this time parcel was not collected - no notification. Chased and they collected 6 days later - no apology or reason given.
01/06/24 by Customer
Easy to use Parcel Monkey for sending a parcel. Communications from point of purchase to delivery excellent.
01/06/24 by Helen
The parcel delivery was swift and pocket friendly compared to others. I highly recommend it to anyone.
01/06/24 by Onyekachi Obayi
Quick and easy, no issues!
31/05/24 by Jo H
so easy to arrange, excellent service
31/05/24 by Michael Waxman
Excellent service, very efficient
31/05/24 by Susan Bucknell
A little too expensive but I understand with the economy right now
31/05/24 by Customer
Always perfect
31/05/24 by Daniel
DX the appointed courier clearly cannot offer next day services when the booking is taken in the PM , our booking was in time , just before 4pm, but due to DX antiquated processes checking already sent information before they book the collection they clearly cannot do this before the vans head out, so it’s a 48hr delay in collection which negates the next day targets. PM therefore should not offer DX as a carrier for such enquiries , our booking has been an unmitigated disaster and will probably lose us this customer. Best avoid DX and select alternatives wherever offered we suggest. To save the pain.
30/05/24 by Andy W
My daughter and her family live in America, parcel arrived within 3 days.
30/05/24 by Customer
Great service ????
30/05/24 by Carpet and Binding
very quick pick up and delivery
30/05/24 by michelle
Brilliant service as always
30/05/24 by Roni Stocker
I love PM, such a great company to work with. They do what they say and have the balance of cost vs service just right. The only one out there IMO to have this!
30/05/24 by john morris art from the heart. Com
Good selection of delivery companies. Seems to be the go-to comparison website for delivery companies. Much cheaper rates than Shipify which is admittedly maybe a more personalised and customised courier auction company.
30/05/24 by Michael Cosgrove
Makes booking a courier collection easy and gives all the available options and prices.
30/05/24 by John Lowe
The parcel was never delivered and although EVRI was the actual delivery company they refused to deal with me as the booking was done through Parcel Monkey. Lesson learned, I wont be using them again.
29/05/24 by Mr Bradley
Why would a business not just use a courier directly? One of our suppliers chose Parcel Monkey to deliver several large bags to two of our customers directly, via DPD. The packages werent collected from the DPD pick up shop either yesterday or today. They might still be there. Or they may not be. The Parcel Monkey tracking system has a disclaimer: "some tracking events may be delayed, particularly in the first 24 hours after your parcel enters the courier network." Mistakes happen, but when we have an issue with a courier we speak to the depot handling the delivery directly and sort it out promptly. With Parcel Monkey you cant, of course. This kind of issue will be endemic in a business which sub-contracts to more or less unreliable third parties. Avoid.
29/05/24 by Nick Mann
Lowest price I found for service I needed. All went well. Very speedy.
29/05/24 by Mal
First time using Parcel Monkey.
Found it straightforward and easy to use.
Surprised how much cheaper it was.
Will definitely be using again.
29/05/24 by Sue S
We paid for 1-2 day delivery to the USA with UPS the package arrived 7 days later after we had left even though we were given reassurance’s before hand as soon as the package was collected we received an stating it wouldn’t arrive on time when we tried to have the package intercepted we got no response from parcel monkey or UPS for 3 days and they were told is was not there fault not I have to pay again for the package to be sent again shocking customer service from both Parcel monkey and UPS both blaming the other
29/05/24 by Mark Holder
The pacel was picked on time and progress was updated.
29/05/24 by Kaushik & Mayuri Sthankiya
It was really easy.
Delivery completed on time
Very good service
I would used again
Thanks
29/05/24 by Andrew Hinds
Always very good ????
29/05/24 by Lee Rowand
Great service, however from my experience prcelforce delver faster than Evri, next time will use PF via parcel monkey ????
Thank PM ????????
28/05/24 by Sonata
Very fast delivery only took 5 days to Australia. Will definitely be using again
28/05/24 by Mrs Dawn Chamberlain
Item still not been collected by courier, been over a week. ☹️
28/05/24 by M Dufeal
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
