We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,931 reviews.
They delivery guy delivered it to a neighbour across the road, several doors down. Didnt leave me a note, didnt update on the tracking who he had left it with, leaving me to walk up and down my street hours later trying to identify the bottom of someones door from the picture hed posted in the tracking. Id paid extra cover given it was a work laptop with private data. Poor!
30/10/24 by Customer
Easy to use form except asked for a phone number and I didn’t have one for the company so ended up putting my number down as it wouldn’t let me proceed without one.
30/10/24 by Karren Montgomery
The parcel took 1 week from the UK to Australia.
Arrived safely
30/10/24 by Joanne Ince
Parcel was checked in for express AM delivery and it wasn’t delivered at all on that day, still waiting. It’s not the first time it’s happened. I am a small business and I’m at great loss using this company but don’t know who else to use.
30/10/24 by Customer
Fab service ordered 24 hr was thaw in less than 15 ????????????
30/10/24 by Sarah
Yet again ,another awesome delivery to USA .
29/10/24 by Tanya Mansfioeld
1st class service.
29/10/24 by Gerry Gardner
Great service with Yodel thank you Maxine ????
29/10/24 by Maxine Stevens
perfect job thank you
29/10/24 by Customer
Yr platform never mentionned at anytime that UPS courrier we used for this shipping would claim custom duty fee about the same amount as the one we paid to yr plateform ! And this shipment was only a used keywith a used key ring,a total rip-off and hasnt even been delivered on time as you indicated 2-4 days delivery time, in fact we received it after 6 days ! Total waste of money & a very bad service
29/10/24 by Jocelyne
Really friendly helpful driver. Had clearly been very careful with goods. Absolutely no issues at all. Would definitely use again.
29/10/24 by Cedar Bay
First time using, simple system - parcels arrived incredibly quickly (USA to UK)- be better if we could track and download all information from the site rather than having to create separate UPS accounts - although in comparison to another company can not fault - will be back again
29/10/24 by Claire Wilkinson
Great service would definitely use again
29/10/24 by Antony Linge
Excellent service, never used it before or heard about it before it was my mum that told me about it. The price was reasonable too. Thank you if I need anything posting again I will be using parcel monkey ????????
29/10/24 by Janet Dinsdale
The parcel arrived at its destination badly damaged and so I refunded. Dr
29/10/24 by Colin
Easy to work with and efficient shipping. Very happy.
28/10/24 by Customer
Great online service to order, pick up and deliver from UK to Canada.
28/10/24 by Customer
My parcel was delivered on time, but sadly I was not informed of the delivery.
28/10/24 by Friend of Ted
Quick and easy
28/10/24 by Customer
Excellent continual tracking.
28/10/24 by Mick Brooks
Quick and effective - would recommend
28/10/24 by Stephen Lloyd
Arrived safely
28/10/24 by Caroline Morris
Have still not received my parcel was quoted 5 days
28/10/24 by Marie Divers
easy and no problems
28/10/24 by Dave Brewerton
I went to Parcel Monkey who put me in touch with the best deal for my heavy parcel. Excellent. Thank you.
28/10/24 by Jean Margaret
Great facility for booking the collection but sadly our Ebro collection was firstly late collecting and now on the tracker it’s down as being collected “Your local courier has collected your parcel” but no further details and it’s now 10 days later and still no further update
27/10/24 by Bob Ray
Good price, easy to use website
27/10/24 by jeremy holland
Great as always
27/10/24 by Gary Walker
Charged extra without proof again and unsurprisingly would be charged to get the proof also
27/10/24 by Unhappy Customer
Great way to send parcels abroad , inexpensive, and very fast. Would highly recommend
27/10/24 by Mr margaret butler
prices increase after, shocking service
27/10/24 by My Online Store Ltd
Great service, have been using lots
27/10/24 by Sonata
Parcel monkey is a third party for the parcel courier yodel we used. The process was smooth.
27/10/24 by stephen Affleck-Drimer
Parcel to USA
26/10/24 by Debby Buffery
Charged an additional fee without a proper basis and then ignored any email challenging the fee. We still await a response and a refund of the improperly charged fee.
26/10/24 by SHB
The process of booking is excellent. Completing the custom forms is straightforward. Consignments ( normally to France) are in France within 24 hours and are cleared by customs and delivered in another 3 days. Definitely first class
26/10/24 by Mr N C Fairs
Excellent service as always
25/10/24 by PATRICIA QUINN
Great service. Have used parcel
Monkey many times for local and international. Always arrive on time with no issues
25/10/24 by Lynne Preston
Took a bit of setting up but once delivery arranged, went like clock work. Not necessarily suitable for extra oversized parcels.
25/10/24 by Sue Howe
Bad service I know things sometimes go wrong but avoid this company at all cost. I used Parcel Force thru Parcel Monkey who failed to deliver and tracked the wrong package. I have since spent 3 weeks asking what happened to my package… latest is they want me to pay an admin charge to get my parcel back when they failed…. The customer support is pathetic. They say they are looking into it and then drop the thread… I’m on my 3rd contact Sorry to my eBay customer who got let down
25/10/24 by Debbie
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