We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Am registered user, no price difference but once in can use same addresses if needed, good price, good service, easy to use.
14/02/20 by Robin Bastable
Excellent service as always.
14/02/20 by Chris Roberts
A very useful and fairly straight forward way of getting a parcel delivered. You just have to get your parcel information correct otherwise you get quite harsh penalties from the parcel company.
14/02/20 by Craig
Very helpful team. Competitive prices. 100% recommended.
14/02/20 by Sorin
Easy to use service to get a good parcel delivery deal
14/02/20 by Mr D. Hoogmoed
Great service, reliable, on time collection and delivery. Large boxes arrived in good condition
14/02/20 by Beverley Hines
Parcel monkey was simple to use and made the comparing and ordering easy. I used a Royal mail drop off option and it was a third of the price if I had gone directly through RM. Will use again.
13/02/20 by Mark Little
Do not use. Took almost 2 months to receive a parcel that had been charged for over weight, a third of the contents removed leaving the contents vulnerable and damaged. They were really not interested. I did pack a perfume, in ignorance, after 3 weeks of chasing they told me this and asked permission to remove said item. I agreed but they took out so much more without telling me. They offered to post the perfume back to the collection point 20 miles away at an approx cost of over £20. It is impossible to prove items are missing - photograph everything as it goes in and you might have a chance
13/02/20 by Janet Vogl
Very good. Better than p2go.
13/02/20 by Customer
The parcel actually arrived promptly which is not something I have ever experienced from all the other companies we have tried
13/02/20 by Susanne lewis
Great services and prices now used Parcel Monkey 8 times within 2 Months and same great service no parcels damaged and delivered on time ..highly recommended
13/02/20 by David
100% AS ALWAYS , EVEN ALTHOUGH I USE THE MY HERMES SERVICE,, BUT DID TAKE THE PRECAUTIONS OF WRAPPING TO AVOID DAMAGE BUT PARCEL MONKEY TIP TOP
13/02/20 by Edward Lamotte
Website was very easy to use and there were lots of posting options available.
After choosing delivery method I paid and printed off a label.
Parcel dropped at the post office and delivered within the timelines given.
All very easy and would certainly use again.
13/02/20 by Liz
I Do NOT recomend the use of Parcel Monkey in the slightest. Terrible customer service. They broke my brand new cot/bed which was unrepairable. I had taken out insurance however it took me 9 months to get my money for the cot. I was left out of pocket by £63.00 delivery costs which they refused to refund, saying the service was provided although my cot was brutally treated to be in the state they delivered it. I highly recommend looking elsewhere and paying alittle extra if necessary. I will not use them again in the future
13/02/20 by Customer
Quick, easy system, on time,
13/02/20 by Chiragkumar Ratendrakumar Patel
Easy to use website for multiple parcels.
Delivered on time
13/02/20 by Customer
My friend got the parcel without any problem and in time too.
13/02/20 by KL Fong
Great experience, everything straightforward, no problems. Recommended.
13/02/20 by Colin Bathgate
Excellent friendly service, very easy to book. Would use again.
13/02/20 by Tom W
Effortless and much cheaper than the post office - will definitely be using again
13/02/20 by Richard
An absolute load of imbeciles !! Absolutely no common sense whatsoever ...billed me twice for one parcel then cancelled both after I asked for a refund on one ...even though they actually sent me a parcel label and accepted the parcel ...and havent refunded either ...pay the extra and use royal mail
13/02/20 by ray morris
Did all they said they would do. Advised collection, tracked and advised delivery. Both collection and delivery on time. Would use again.
13/02/20 by John Slater
The booking was easy and the parcel was picked up on time. However there was no care taken at all for the package. It was delivered but it was completely destroyed. It had been dropped at least 3 times, zero care or responsibility taken.
13/02/20 by Allan
Easy to use and significantly cheaper than dealing directly with carrier.
13/02/20 by L.H.
Always use parcel monkey, quick and easy to use.
13/02/20 by Karl Wilkinson
Easy to book and efficient service
13/02/20 by Stuart
Good service - strong and friend;y guys!!!
13/02/20 by Customer Brian Cocks
Does what it said on the tin!
13/02/20 by Customer
My go to service these days, much cheaper than going to the post office or using evilbay service!
13/02/20 by Customer
Weve used Parcel Money several times and have always had good service and great prices, When weve ask questions they have replied promptly even when i paid on the wrong card they were there to help and we sorted it out without a hitch... Emails on time, pick up and delivery when ordered... we will continue to use this service
13/02/20 by Customer
Very good service, quick and simple
13/02/20 by SN
A monkey could have delivered my parcel quicker ~ it took 17 days to go 200 miles . . . . . unhelpful and frustrating customer service . Would definitely advise against using this company.
13/02/20 by Juliet Teakle
I chose Parcel monkey because they promised a 2D delivery with Parcel force to NL. After 8D the parcel is still not delivered according to tracker. The hang-up seems to be on the Dutch side (and Brexit is not done yet!) However Parcel monkey and Parcel force are responsible for the end point delivery of my parcel.
13/02/20 by foreverMum
Thank you ,very speedy delivery will use you again
13/02/20 by Customer
Excellent service, price cheaper than others Extra insurance very competitive. Parcel delivered on time. Website easy to use
13/02/20 by Sian
Using Parcel Monkey is so quick and easy. This time It was for multiple boxes but again no problem. Labels came through by email in minutes and booking for the collection confirmed too.
Consignment was easy to trace through to delivery confirmation.
Would highly recommend.
13/02/20 by SHAUN SHANA FOODS
Parcel never arrived and tracking unavailable
13/02/20 by Customer
Excellent value and efficient delivery by parcel force
13/02/20 by CHRIS ATKINS
Simple to use. Did what they said they would. Would use again.
13/02/20 by Mr Walker
Wouldnt use any other company to send my international parcels with! Not once has there been a problem with pick up or delivery!
13/02/20 by Najam Karim
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