We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
The process including quote, collection and delivery was great, HOWEVER BE Careful! I was quoted £17 but later, after delivery was finalised they came back to me saying there was a discrepancy and I had to pay an additional £30,they had my card details and just took the amount! Because I didnt expect to be scammed I didnt take a photo of the parcel with a measuring tape and scale, they wouldnt accept the photo I had of the parcel with their labels attached as proof. They refused to give me a telephone number to call or email address of the complaints dept. (or anyone I could speak to) I had to log in and use their chat service each time, dealt with a different person each time, no one knew what they were talking about. Worst customer experience and Im very very unhappy, please dont use this company, if you do, take photos of everything so that this doesnt happen to you.
09/03/20 by Karen
I would give 0 stars if I could, used them twice, awful experience every time - the parcels are not collected on the day, nobody informs us as they "encourage the customers to check the tracker daily", they werent able to deliver our goods(worth 900+) claiming they couldnt find the address and we just got them back without knowing whats going on. They dont want to refund the cost either because the service has been already used!!
09/03/20 by Yuliana Rotaru
Great service, fast reliable service
09/03/20 by Zoltan Sooss
Excellent service from start to finish and nothing damaged
09/03/20 by Customer
I am very happy with Parcel Monkey.
The site was easy to use and when I needed help there was someone available to chat straight away. golf clubs have been received by my son and he is very happy.
09/03/20 by Michael
Ive used Parcel Monkey a few times now. Takes the headache out of sending parcels. Labels not always easy to print though, maybe its just me.
09/03/20 by Stuart Richards
Amazing. An easy to use service that has saved me alot of money.
Will recommend to all. Many thanks.
09/03/20 by customer
A couple of things: 1. When booking a parcel from the UK to the USA, the cheapest quote shown was a ParcelMonkeys own service, however after going through the effort of putting all the details in, the customs information and everything else, the price shown in the payment screen has unexpectedly jumped up by £30? Very deceiving... 2. After eventually booking the parcel with ParcelForce, it was wrongly delivered, and is now essentially lost. When contacting PF, they have been very helpful, however cannot launch an investigation because technically I am not the sender, PM is... So I have contcted PM and have received no relevant information, other than what I have access to through the tracking number. Every time, it is a different person who replies and noone has followed through. Very disappointing as the parcel contains important information.
09/03/20 by Zuzanna
easy to use and efficient
09/03/20 by JAYNE BURCHETT VASS
Excellent - cost effective, painless and efficient service
09/03/20 by Sheila S
Very happy with the overall service.The operation at the UK / European end went very smoothly.It was a bit slower than I expected at the China end, but that is maybe not surprising considering the unusual circumstances at present.
09/03/20 by Mal
Very happy with the courier service! Parcel arrived the next day.
09/03/20 by Bridget
Easy website to use and listed all the prices quickly. Good service. Thanks
09/03/20 by Debbie Stewart
Good coms always delivers .
Friendly staff happy with service
09/03/20 by Tommy Cridge
Great service, easy to use, great price.
09/03/20 by Happy Customer
TERRIBLE service all round. I will never use this company again and strongly advise others to do the same. I sent a bulky, but expensive, item I sold on eBay through this company and paid extra for insurance - £38.50 in total. The parcel arrived damaged and the item was unusable. In fact the 30+ kg box looked as though it had literally been thrown off the back of a lorry. When I asked Parcel Monkey to deal with this they asked me for photographic evidence of the damage. When I provided this, they told me the photos needed to show damage to the box as well as the item. When I sent more photos they told me they needed more still: This time they wanted shots of the box outer and inner packaging, the item itself AND the postage label. By this stage I was getting frustrated but I sent the shots they wanted, thanks to the very patient buyer who photographed it all. Their response this time was that they wanted a VIDEO of the damage! Unbelievable!! They wanted me to ask the buyer to film the item not working, bearing in mind the buyer wasnt keen to even turn the machine on given the damage... I therefore refused to supply a video and they have refused to refund the postage costs, let alone the £120 I had to refund to the buyer. They are clearly well versed in wearing customers down rather than actually helping them - the least they could have done was to make their overly specific demands for photographic and video evidence straight away if that is their protocol but instead they drip fed these requests, taking a full week each time to respond to messages on their online "customer service" platform (contacting them by phone is of course impossible as they dont provide a number to do so). All in all I spent about 2 months dealing with this and I am now almost £160 out of pocket - and thats not even factoring in my time... I dont even understand how businesses such as this even exist given the utter contempt with which they treat their customers. To sum up - steer well clear.
08/03/20 by Franck Powell
Good service and good price
08/03/20 by Customer
Easy website to navigate and choose courier which suits you best once you’ve entered weight and dimensions. Good value
08/03/20 by Paul Mennim
Your website is an absolute joke! How can you expect to compete with other postal comparison websites when you cannot even get the fundamentals correct? Your address fields only except letters & numbers, when many addresss use other symbols AND your payment gateway does not work, and time is wasted entering all the information just for your website to crash to the point that I can no longer book parcels with you! And to top it all you have now removed the paypal payment option, which was the only part of your website that actually worked.
08/03/20 by Alan
No customer service phone number When there’s an issue they don’t care
08/03/20 by michael rogerson
Poor firm, no morals I’d have them Labelled as crooks
08/03/20 by michael rogerson
Disappointed that they have stolen money from my account... Yep in my book if a firm takes money off you without any prior notice from your bank card that you haven’t given them Permission to do it’s theft!?... Why are they keeping my cars details? How can it be allowed! You email for an explanation you get a few dimensions.... Let’s rewind, I sell a car jack from a car the type that wind up and sit in your spare wheel..... The dimensions they send are 6ft 5 long!... You ask for a picture they send you the same dimensions sent earlier.... they email this repeatedly, you ask for photographic proof you get nothing!!!! Don’t ever use your bank card with these crooks!!
08/03/20 by michael rogerson
Not convenient as royal mail
08/03/20 by Huan Ning
I’d rather use Hermes from now on
08/03/20 by michael rogerson
Used many many times. Sold same item many times then hit with a payment for £52.60!! Stating my item was over 6ft 5 long??? How’s that work then? My debit card info was kept without my permission, then used without any prior warning!!
08/03/20 by michael rogerson
This firm keeps your bank details and takes money without consent weeks after
08/03/20 by michael rogerson
After service is shocking
08/03/20 by michael rogerson
Use PayPal or credit card only
08/03/20 by michael rogerson
Used many times but lost all faith after they stole money from my card
08/03/20 by michael rogerson
Firm takes money without permission from your bank card
08/03/20 by michael rogerson
Poor service
08/03/20 by michael rogerson
Terrible firm tell me that my parcel was over 6ft 5 in length!!! Then steal £52.60 from my payment card! Terrible.... item sent was a car jack no longer than 14” long. You ask for proof they give you a measurement, ask for a photo they ignore you!!
08/03/20 by michael rogerson
Great prices and so easy to use.
The drop-off facility is also so handy.
08/03/20 by Harish Kauldhar
Easy peasy, would definitely us again.
08/03/20 by Robin Morton
Highly recommend.
I have used this service a few times now.
Always collected on the day stated.
Lots of different services to choose from.
Easy to print labels.
Delivered on the day specified
Cant fault it
08/03/20 by John banks
collected on time , by parcelforce , no problems with delivery
08/03/20 by Dear Mr Dennett
Great, easy to use service.
08/03/20 by Charlotte Boden
I was told delivery time was 5-6 days; it took 10 days.
08/03/20 by MKelly
Courier just didn’t show up the first day he was supposed to. No contact or information given, just didn’t show up, waited ALL DAY! Had to reschedule it and they showed up the second time. It is 2020 and they can’t even let you know if it’ll be morning or afternoon so you have to wait in all day, ridiculous.
08/03/20 by Customer
Great would use again
08/03/20 by alison munro
