We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Great, fast and efficient service
06/01/20 by Diane F
Ok as you keep asking Ill review you. Booked a collection of a 65 inch TV to return to Amazon (as per Amazons instructions). Parcelforce 24 ordered and paid for. The TV was collected on time but then disappeared. Parcelforce wont talk to me and Parcel Monkey keep fobbing me off. Of course being a TV it isnt covered by the insurance so Ive lost £600. How do you lose a 65 inch TV?? Great service!
06/01/20 by Customer
No issues, all good
06/01/20 by Tim Williamson
First time I have used PM .couldnt believe the saving over ging to Parcel Force direct..will deffinitely use again
06/01/20 by Adrian
Easy ordering, great price and smooth delivery.
06/01/20 by Joshua Moore
I have never received my parcel. It completely ruined my Christmas as all the gifts for my family are inside and my suitcase to come back with. No tracking reference it is like it never leaves UK. Description DescriptionTwelfth Night is a festival in some branches of Christianity that takes place on the last night of the Twelve Days of Christmas, marking the coming of the Epiphany. Tracking number is EK620719755GB
06/01/20 by Nellie Cedeira
Great service and easy to follow website. Picking the right service made easy.
06/01/20 by Andy
Competitive prices, wide choice of operators
06/01/20 by Mr Ruddock
good very good
06/01/20 by DAVE JOJCE
The package reached its destination but four days later than scheduled. However, the goods inside the package were in good conditions.
06/01/20 by Andrea
Collection and delivery were fine.
06/01/20 by Customer
I have been using monkey parcel for years and even during busy time they always deliver on time. Great service and cheap!
06/01/20 by LORENA
Easy and efficient. Clearly states your options. Will use again.
06/01/20 by Nick Hawley
Slow slow slower
06/01/20 by Martin Nichols
Consistently excellent service. Parcels to France and Spain so quick, easy tracking and really good price.
06/01/20 by Richard Wheeler
Quick and painless!
06/01/20 by Customer
Good communication, easy follow ups if there is a delivery problem. Would recommend.
06/01/20 by Zoë
Ive used Parcel Monkey twice before and never had a problem, third time unlucky! Two weeks after posting my parcel I received an email to say the courier had attempted delivery several times and would now return the parcel. After several messages I was then told the item was damaged, but could be returned at a cost higher than my initial postage cost! Eventually Parcel Monkey agreed to return it free of charge, but it never arrived and was disposed of! Absolutely fuming! Awful service and will not use again!
06/01/20 by Fuming Customer
5 start service, been dealing with PM for some time now, and its always been good. Thank you
06/01/20 by Audrey Ball
Extremely pleased with Parcel Monkey UK best rate and efficiency. I always sent me parcels to France and always have the best service with the best price.
06/01/20 by Carole Crawford
Lost item, didnt scan it, no communication to me ive messaged 4 times
06/01/20 by Customer
Been using this company for years and they have never let us down.
06/01/20 by Mr M Brewin
All went well from beginning to end
06/01/20 by SANDRA CHALMERS
Great price and service using parcel force through the monkey .
06/01/20 by Paul
Awful. Failed to pick up on the right day, despite 24 hr reception at the office. Then tried to change address, and despite getting a RED code, and being told it would be delivered friday, they didnt change the address and didnt try to deliver until today. And then was told by parcel force that it was all parcel monkeys issue. Really frustrating lack of communication and none to speak to made it a hellish experience. Ruined my weekend and that of the recipient who waited in all weekend to receive Jack
06/01/20 by Customer
Very good service especially during holiday time
06/01/20 by Grace Muir
blinding service from Essex to florida USA in 3 days
06/01/20 by michael
Good service
06/01/20 by Sandra Bletchly
Quick, easy, just good!
06/01/20 by Customer
Fast, efficient and very good value. Also so easy to print labels and custom forms.
06/01/20 by Mr Turbitt
I am pleased with the online service.
06/01/20 by Carol
Awful experience now 2 months on no one ever replies and no one will assist I would urge everyone not to use this awful service.
06/01/20 by GEORGE LANE
Very impressed to get this consignment delivered so swiftly to customer
06/01/20 by Angela Johncey
Door to door Horwich to South of France 4 days over New Year - deserves five stars!
06/01/20 by Damian Mellor
As ever always good
06/01/20 by Phil
Good and quick and very cheap
The best at all
06/01/20 by Customer
Simple and effective
05/01/20 by Customer
Good value service. Delivered on time.
05/01/20 by Customer
Great service: Used DPD through Parcel Monkey.
Simple to use. DPD gives a 1 hour slot for pick up.
Package arrived in Portugal one day earlier than expected.
05/01/20 by Alex
Easy to follow instructions
05/01/20 by Janice Moore
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