We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
Easy to book online, reasonable rates for long and heavy packages. Insurance always seems expensive to me.
10/01/25 by Ian Corner
EXCELINT DELIVERY SERVICE AND HELPFUL FRIENDLY COURIERS
10/01/25 by Robin Smith
I had an urgent delivery to make before my parents left the country for three months. The website was easy enough to manage but the courier did not arrive, so I’m out of pocket and I had to do the journey myself. It was highly inconvenient and stressful. I had no choice but to take my children with me.
10/01/25 by Shajna
free offer never turns up, ie cookbooks
10/01/25 by Lee Byrne
Booked a next day collection and delivery with DPD and no driver even collected the parcel after being reassured by Parcel Monkey that itll happen for 3 days in a row. Im not sure whether this was DPD at fault or Parcel Monkey, but either way the service was poor and I had to cancel the order - now I just need to wait 5 days for a refund (how companies are still getting away with that is shocking!). Having Parcel Monkey in the middle added no value and meant I couldnt contact DPD directly to try to understand and rectify the issue. Going forward I will be going direct to the courier and cutting out the middle man of Parcel Monkey
10/01/25 by Dan
Still no parcel after 5 weeks and now they ignore my messages. Citizens advice have now got involved along with trading standards. £250 lost! Avoid
09/01/25 by joshevss
First time we have had to send a large parcel to the USA. Very helpful and clear , good value and parcel arrived without drama in 5 days.
09/01/25 by jim wilson
My Parcel (Luggage) was collected Friday in Scotland to London. Received it the following week Monday because they dont do Saturdays and Sundays.
IN GREAT CONDITION!
Been doing this many times when I travel around UK. Instead of me carrying it in and out of flight.
Thank you Parcel Monkey STAFFS for doing exceptional job!!! ???? ????
09/01/25 by Mona
Pick up delivery on time. Cheapest by a long way and absolutely no problems.
09/01/25 by Farah Hannah
Finally, this worked well but it was a bit tense trying to track the parcels. The ‘PM’ number given me was not accepted by your tracker and I had to contact my vendor who said he’d managed to track it using TI6157695. Parcelforce then registered it as out for delivery but it didn’t come. Same thing the next day. They got to me on their third try but by that time (as there was some urgency involved) I’d managed to ring their Customer Services dept. After a 20minute wait for an operative and having explained the situation, I was given a code number which apparently would enable PF to check that the message had been taken and passed on, but no assurances of future action were given. I was delighted when the parcels arrived on the third day of trying, but, as so often, found the business of trying to contact human beings who have a firewall erected around them deeply frustrating.
09/01/25 by John Hartoch
My parcel was for 24 hours service but I got it after 72 hours! Very bad service
09/01/25 by Shah
Delivery promised in 2-4 days. Parcel no there yet!!
09/01/25 by Julie
Efficient delivery
09/01/25 by Ngan Shuen Ada
Did not alert give enough information about needing a label and DPD refused to take it and would not wait fir ine to print one off.. Had to rebook but you are not reachable by phone so had to use chat service to ask yiu to send link for label. Also you said parcel was being delivered on Monday but did not confirm either that this was successfully done. Cost me £16 and will not use again.
08/01/25 by Marilyn Medhurst
Took a bit longer but awful weather so all fine ????
08/01/25 by Vic Thomas
Great app great service easy to use
08/01/25 by Jane Russell
No communication, after parcel was 4 days late!!!
08/01/25 by dave sumner
good service
08/01/25 by Hewitt
THe sppeed of service and deliveey to its customers
08/01/25 by Customer
Simple site….easy to navigate to enable choice of carriers, I have used them many times.
08/01/25 by Terry Ditcham
Get a quote. Go through hoops to fill in all the forms. Come to the payment page and it’s twice the original quote. Seriously?
07/01/25 by Consumer
All round easy to use,just a few simple questions, and then they find you the best options. Print off label and your done
07/01/25 by Peter Ostell
Good experience. Very efficient.
07/01/25 by Miss Lisa Griffin
despite the bad weather the package was delivered in good time.
07/01/25 by Customer
We have been using Parcel Monkey without too many issues for some years, but they dropped the ball so badly that we will never be using them again. We sent a parcel out having very carefully and accurately measured it, to ensure the details we correct. It was a stock sized box (very large ) so we new these measurements that we took and entered were correct prior to sending. About 2 weeks after the parcel was delivered Parcel Monkey debited over £50 from our card as it claimed our box was 3cm longer and wider than we stated. This was blatently false. They could offer no evidence to support their claim, and after countless emails to them over 3 weeks we have had scant response and no attempt to even look into this issue. The fact they hold your card details so can just take money from you when they see fit is something to be mindful of. We will certainly never be able to trust them with our deliveries again and now have gone with an alternmative provider. BEWARE!
07/01/25 by Karl
Slow. A week later and parcel hasn’t been delivered yet. Probably not advisable to ask for a review when the service hasn’t been completed.
07/01/25 by Customer
Excellent service, large heavy parcel was delivered promptly
07/01/25 by Ann
Easy to use website and user friendly. Great options for sending parcels and very reasonable cost.
07/01/25 by Lisa From London
Used parcel monkey to organise a collection of a parcel. They used Evri as the courier. Parcel has not been collected from provided address, Evri have been contacted for 4 days in a row with the collection address and I have yet to speak to a human.
06/01/25 by Customer
It was easy to set up and picked up on time and delivered on time
06/01/25 by David
Very easy experience, great prices and delivered in less than 24 hours!
06/01/25 by Alex McLean.
Very easy and trustworthy
06/01/25 by Amra
Reliable easy to use service.
06/01/25 by Teresa Barrett
The delivery from London to New Mexico was delayed by the recipient not being in, which is fine but it took several queries to get this information. I though the package had gone astray. Otherwise fine.
06/01/25 by Mr Philip Aston
Efficient.
06/01/25 by Chris
Had to use Parcel Monkey to return a faulty product. Found it very easy to do and was pleasantly surprised at the variety of options and prices available.
All went well and the chosen tracked option allowed me to monitor the parcels progress whilst in transit.
06/01/25 by Caz Aki
all good. send to Jersey 30 kg package when no-one else would
06/01/25 by Michael
very fast, easy to use and a good price
06/01/25 by filkane
Have used Parcel monkey before and found them great. This time however not so good Their 2 cheapest deals for shipping to Canada were both UPS products and far from being the cheapest they ended up being one of the most expensive on the list. The trouble is you dont find out the true cost until its too late. Once I had dropped off the package and it had cleared customs (still in the UK at this stage) UPS flagged up that there was money owing on the shipment and if not paid the recipient would be charged upon receipt. A small part of the amount was duty which I dont have a problem with but the main amount ($56 Canadian) was for customs brokerage, this is a charge by UPS not any government and Not Mentioned By Parcel Monkey and although not a scam very naughty as it was far too late to get it returned and sent with someone else a little more honest(no hidden charges)Why two stars? Well dropped it off on Monday and it arrived in Canada on Thursday
05/01/25 by andy southorn
Easy to buy postage for a small parcel to Holland but a few days later UPS then charged me 17Euros for customs charges. You really should highlight that this happens as really wasnt prepared for it.
05/01/25 by James Reed
