We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,931 reviews.
The app was easy to use and found me a good price for sending a package from the UK to the US.
Labels printed easily so all I had to do was pack it up and drop it off at the post office.
Package was delivered in a week. Not bad at all.
Would recommend.
14/11/24 by Gary Healy
First and last time using this service! I recently used this service to send a parcel, carefully entering the correct weight and measurements before paying the quoted price. However, I was shocked to be charged an additional £52 afterward the item was delivered ! I double-checked my details, and everything was accurate on my end. Despite this, I still got hit with an unexpected extra charge. Customer service has yet to provide a clear answer, leaving me frustrated and disappointed. This was my first time using this service, and based on this experience, it will certainly be my last. I cant recommend them due to these hidden charges and lack of transparency.
14/11/24 by Cooper
The website is easy to navigate and the forms are easy to complete. My parcel was picked up on a Monday and delivered to the destination in Australia the following Monday. Good value too.
14/11/24 by Janice Taylor
Really good. Wasnt sure quite how I got here, but everything went like clockwork from ordering collection to delivery to end user. Pretty impressed considering this county is pretty hopeless at everything else...
14/11/24 by Edward
not been delivered 4 times
14/11/24 by The Onestopplastics Shop Ltd
Did not deliver on Saturday as arranged and did not inform us.
14/11/24 by JS
If you dont mind endless frustration trying to complete the booking forms, then not receiving the paperwork & having to contact customer services each time. Then finally your parcel not arriving within the promised time frame then go ahead & use them. Do not use for anything urgent. Lots of patience needed.
14/11/24 by emma buchanan
Ebay collection and delivery worked brilliantly for a very competitive price.
14/11/24 by Alistair Duff
Parcel collected as promised and delivered 1 day later. Excellent price.
14/11/24 by Niamh
Great service, international parcel no problems
13/11/24 by Susie B - Cambridge
The cost was competitive. Parcel force came on the day promised. I paid for delivery within 24 hours and my customer received the parcel within this time.
13/11/24 by Susan Taylor
Easy to use website
13/11/24 by HUDA NAAZ
Easy to use, cheaper than expected and super quick!
13/11/24 by Alexandra Johnson
Fabulous.
The right (best) price and the promise of 5-8 days was the deal
Parcel was collected (uk) at 1523 on Thursday and delivered (Australia)
Tuesday 1330
Great service
Great price
13/11/24 by marion rhodes
Parcels were due to be collected on Thu 7th Nov but were not lifted until mid-morning on the 8th. There was virtually no tracking info online, certainly not naming/timing any of the intermediate depots. Yesterday, 12th they showed as being in the delivery office and today they are shown as delivered. (But I do not yet have confirmation from the recipient.) So from placing the order on the 6th, they have taken five working days, not the 48 hours I paid for.
13/11/24 by Mike J
Just be very careful. I knew the dimensions of the box as it was printed on the box! I also knew the weight. But have just been charged an extra £3 including 50p for admin. Up until now I would have recommended them but totally annoyed now that they wait nearly 2 weeks for adding this cost with a feeble excuse which I could prove was a load of rubbish.
13/11/24 by Valerie Pearson
I got very reasonable quotes to deliver
13/11/24 by Customer
Came to collect when promised
13/11/24 by Carol Cooper
Fedex dekivered parcel on time. Good service
13/11/24 by RAJA NAEEM
Fast and easy
13/11/24 by SeekerUK
Easy to negotiate website and book a parcel in for collection
13/11/24 by Brian Dean
Very good service
13/11/24 by Peter
It was the easiest company to sort out the return.
12/11/24 by Sheila hopkins
Its still not arrived and they now say that a delivery was attempted at 10 pm at night on the 9/11/24. Since then no update. Its now 7:30 pm on 12/11/2024 with no update. Not really helpful and the company are now hassling me for its whereabouts. I filled in the email address and contact number of where it is destined. So why is the courier not sorting this?
12/11/24 by Vivien Goodwin
Absolutely hopeless have been waiting all day for a collection no one to get hold of so phone Courier and they said 2 hours that was at 3 now gone 7 avoid both companies
12/11/24 by andrew
I tried several companies, yours was the easiest to use. Thank you
12/11/24 by Sheila hopkins
Chose Parcel Force and experienced a good result.
12/11/24 by Trevor Coles
Another great pick up as always
12/11/24 by Gary Walker
Always helpful, competitive prices.
12/11/24 by Oliver Rogers - Rogers Space Heaters
My experience with Parcel Monkey was deeply disappointing. I paid for a 2-3 day shipment from the UK to Spain, completing all the required paperwork as instructed. However, I was later inundated with additional documentation requests from Spanish Customs, none of which had been communicated by Parcel Monkey beforehand. Over the next four weeks, I made numerous attempts to contact the company, but no one got in touch. Eventually, they reached out to inform me that the parcel had been rejected and that I would now need to pay for its return. To my surprise, the very next day, the parcel was delivered to the recipient. The entire process was frustrating and unnecessarily complicated, marked by a total lack of transparency and communication. Once they had my payment, it seemed as though they were uninterested in resolving any issues. Overall, it was an incredibly poor experience, and I cannot recommend their service.
12/11/24 by Michael Kerr
always very efficient
12/11/24 by Customer creatiques bridal boutique
I sent a parcel with ups in the middle of October. They wrote that it will arrive at 28th of October but my parcel still not arrived yet!
12/11/24 by Customer
Service was expensive but prompt on time and good.
12/11/24 by Deepak Nayyar
does exactly what they say, easy smooth delivery experience
12/11/24 by karl
I cannot put 5 stars as I do not know how long my parcels took to deliver or if they arrived in perfect condition. I have not had any complaints though so should think everything went ok
12/11/24 by Mrs S POLLEY
all good well pleased
12/11/24 by Customer
A positive company where the actions were speedy and the price paid reasonable.
12/11/24 by Philip Congdon
Very simple and easy to understand, no hassle at all.
12/11/24 by Mince man
Parcel Monkey helps you find the best and most economical choice for your parcel needs. I will use every time I need to send a parcel from now on.
11/11/24 by D Winford
This company is a scam, dont use them. They refuse to pay insurance when parcels get lost
11/11/24 by Customer
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