We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Worked very well, thanks
06/04/20 by Jenny Griffiths
Collection on time - delivery on time. What is not to like.
06/04/20 by Steve
Very easy to use and very reasonably priced.
06/04/20 by Scott
Always use Parcel Monkey and drop off at Parcelforce. Nobody beats the prices and for small orders this is my choice for shipping.
06/04/20 by Susan Wilson
Perfect service from these guys as always
06/04/20 by Mr David Silvester
have used parcel monkey many times now and its always been great!
06/04/20 by sally
Brilliant information!
06/04/20 by Cubby
Excellent service despite the complication of Covid 19!
Thanks.
06/04/20 by Rachel Harris.
Great service as always
06/04/20 by Customer
Amazing & fast servise as always, been using u for few years now 2 or 3 times a year
06/04/20 by Customer - Jolana
As always an excellent performance despite the present difficulties.
06/04/20 by CustomerJeremy Barber
great pick up service
06/04/20 by AL
I always use you to post my items because your reliable never had no problems so I would like to say thank for your hard work to all your staff
06/04/20 by Ken
Package collected promptly and delivered within promised timescale. Very pleased with service.
06/04/20 by Mr David Wood
Quickly arrived at the destination, really good tracking too
06/04/20 by Customer
Very goo, never had a problem with Parcel Monkey.
06/04/20 by Richard Evans
Excellent service, easy to use website.
06/04/20 by S. Johnson
On time and sorted
06/04/20 by Customer
it was a perfect shipping.
06/04/20 by Customer
Great service
06/04/20 by Jana Surimova
Excellent service by parcel monkey and DHL , picked parcel up next day after booking and delivered within 24 hours , fully tracked all the way , Thank you.
06/04/20 by David H
Appalling company. Check all over the internet this parcel comparison broker really is the worst supplier on the planet. Sent 6 heavy cases next day via Parcelforce through Parcel Monkey Ltd. Advised by Parcelforce due to weight to use heavy plastic shipping containers. Paid parcel monkey £123.99 which included £30 premium insurance for compensation for damage up to £1500. Containers were filled with Styrofoam chips, all items bubble wrapped and cases marked fragile. All cases arrived smashed and the contents damaged. Provided all evidence required and parcel monkey denied claimed based on should have been in cardboard boxes. Total weight 45kg. No box will hold that weight hence advised to use containers. Recipient verified every box was smashed and Parcelforce driver admitted trying to put tape around them and apologised for damaged and admitted it was their fault. Now taking further and moving to legal action under Supply of Goods and Services Act failure to transport using due care and skill. Avoid this website and do not use Parcel Monkey unless you want to be ripped off! Check all over the internet countless consumer review pages with reviews stating how horrendous this companies service is. First clue is no phone number. Online messaging with an average 5-7 days response. Go direct and cut this disgusting company out.
05/04/20 by Steve
Excellent service. Parcel delivered to Denmark in 3 days! Most reliable company I’ve ever used. Can’t recommend highly enough.
05/04/20 by Jim Cunliffe
Never used this service before, superb! Will use again.
05/04/20 by Mr G
We were very pleased with the excellent service from you.
05/04/20 by Graham
Great service, picked up quickly and delivered as expected and undamaged.
Will definitely use this service again.
05/04/20 by Joanne George
Great service
05/04/20 by David Harper
Couldn’t be easier to book a courier. No problems.
05/04/20 by Mike Ide
The parcel was collected from kent and delivered to Wales in less than 24 hours.
05/04/20 by Mary Waters
Good as usual
05/04/20 by Customer
Easy, efficient service, with competitive pricing.
05/04/20 by Mr Rob Barrett
As of Sunday 5th April the parcel still hasnt been delivered.
05/04/20 by alastairbrown
Very happy all round
04/04/20 by James
Excellent service and very good customer servuce
04/04/20 by Customer
Great service from ParcelForce, large box left Edinburgh Mon afternoon, arrived Halifax early Tues
04/04/20 by Ken
I am separated from my son and two grandchildren by the Covid 19 virus. They live in Switzerland and we live in UK. We had promised the children new bikes which I managed to buy in the UK and then ship by DHL through Parcel Monkey. So easy to book. The parcel was collected the following day and delivered to my son less than 24 hours later. Amazing service and worthy every penny to see their faces on FaceTime as they unwrapped the bikes!
04/04/20 by Carol
Damaged parcel via dhl but parcel monkey itself easy to use and good choice.
04/04/20 by Customer
Good service, would recommend
04/04/20 by andrew holden
Great service helpful advice and updates
04/04/20 by gundlebug1
Great price. Parcel arrived in good order and on time.
04/04/20 by Heather
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