We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Twice I place a collection and no one arrived to collect, I then had to contact the company to arrange another collection
16/05/20 by Customer
Brilliant service. Delivered within the time specified. Will use them again.
16/05/20 by Teresa
Swift delivery even in these hard times
16/05/20 by Jon Butlin
ordered on Sunday, via website from Austria, collecting was on Monday!
parcel arrived on Friday in Vienna, Austria!
excellent!
16/05/20 by Christian Widerhofer
Great service
16/05/20 by Suleman Darsot
Well Parcel force has shown its got to Switzerland but no idea how I track it to the destination. Its not finished yet!
16/05/20 by mr fixit
Very quick delivery from UK to USA. Collected Mon, received Wed.
16/05/20 by Mark Long
Great service! Prices are lower than on the other websites. Recommend!
16/05/20 by Seb.
Not compensated for extremely late delivery!
16/05/20 by Liam
Easy to use website and delivery partners are reliable.
16/05/20 by Customer
The service provided was efficient and fast. My parcel was in America within four days.
16/05/20 by Ivor Sexton
Fast delivery!!
16/05/20 by Customer
Easy to use, excellent price.
16/05/20 by Customer
Very fast and professional
16/05/20 by Emilija
Brilliant Service.
In a time of lockdown Parcel Monkey went way above and beyond to help me.
Yes its true to say my parcel was delayed a little but given the current circumstances completely understandable.
I would not hesitate to recommend Parcel Monkey.
Special thanks to Poonan for excellent customer service.
16/05/20 by Yvonne
Use of your Web site was nice and clear, along with the process of placing the order. So hence the 5 stars. Parcel force duly collected my parcel on the given date, but it has spent three days in depot waiting to be sent on to the delivery address, so not as pleased with their party of the relay as I am waiting for a refund on faulty goods but do appreciate the current situation.
16/05/20 by Donna Evans
Excellent service
Sent email with an hour window notifying me of when parcel would be collected. Polite driver collected within the time stated. I could track my parcels journey. Received another email telling me when I could expect delivery. Delivered, parcel in tact. All round brilliant service, reasonably priced. Will use again.
16/05/20 by Alison Burton
Parcel collected one day and delivered the next without fuss. Good price too.
16/05/20 by Andrew Osborne
Good service,
Good Price
No problem with collection or drop off.
Friendly drivers
16/05/20 by Cathy Clark
Excellent service. It was so much easier than I expected. I sent golf clubs to Sweden for under £30 And even though we were in lockdown, the courier picked up my parcel from me the next day
16/05/20 by Customer
No problems, quick and easy transaction.
16/05/20 by Christopher Mills
Very good very professional no moaning all good Thank You.
16/05/20 by Customer
Had some larger than normal packages to send after eBay sales- opted for parcelforce as a carrier. ParcelMonkey made the process simple and straightforward, with little or no need to queue at the Post Office
15/05/20 by Jon32
Absolutely fantastic , my parcel was picked up and delivered to me next day, will use again
15/05/20 by William Dunlop
Took a parcel to a repairer arrived all good had to send it back a week later so sent it off in the same box well packed and arrived extremely badly damaged then proceed to tell me its my fault because of the way I packed it and except no responsibility?, **** service with no reply in days from customer service
15/05/20 by James Davis
Excellent site, I have used it to send and collect parcels in the UK and Europe. So far, excellent service!!!
15/05/20 by Maor N
Excellent service
15/05/20 by Colin Doyle
Cheapest I could find for 2 x 19kg parcels picked up next business day as advertised - delivered less than 48 hours later by Parcel Force - Parcel Monkey cheapest - tracked and signed for - great service best price
15/05/20 by Paul W
First DX doesnt want to show up then GLS loses one of my packages. And in all of this mess Parcel Monkey is just a useless middle-man slowing down the communication between me and the couriers trying to slow the issues. (Not that the couriers are not at fault, they are very often very bad) Prices are cheap, yeah, but pray nothing goes wrong because between the poor customer service and the unfriendly couriers you are in for a treat!!!
15/05/20 by David
I booked a pick up , got charged TWICE and didnt get the delivery confirmed. 1 month waiting for refund.
15/05/20 by Ignacio Sietetrece
If I could leave no stars it would be too much. Parcel was never delivered. Insurance was not forthcoming either I had paid extra for it. Terrible communication, they dont even use telephones. Avoid
15/05/20 by Customer
Still hasnt arrived, 3 days on.
15/05/20 by Customer
Awful Service. I ordered a next day service to be collected Monday 11th May, the parcel was never collected. I contacted Parcel Monkey who blamed it on my mobile number being incorrect? When I called the courier (DX) they said they’d been informed by parcel monkey that the parcel wasn’t ready for collection? It finally got collected on Wednesday 13th. From this point none of the tracking worked, I tried contacting parcel monkey a number of time’s for an update, nothing other than them confirming it had been collected. Eventually the buyer contacted me to confirm he’d received it. So the parcel was successfully delivered 2 days late but beware of purchasing next day services or expect any tracking to work. I will be using far more reliable companies going forwards.
15/05/20 by Craig Johnston
Paid for 2-3 day international service and 11 days later my item still not delivered. Contents were for a birthday last week ???? Dreadful service and even worse customer service. Unable to talk to anyone which is so annoying! Avoid at all costs
15/05/20 by Nicola Moore
Pick-up and delivery are excellent
15/05/20 by Customer
poor service! plenty other reliable cheaper couriers out there bad communication when trying to sort a problem, when complaining to get my money back i was asked to write a letter of complaint and it was just ignored. i got feed up trying to communicate and have just decided to never use them again!
15/05/20 by Mark Stewart
I have used few times and it is best parcel service. Thanks to Parcel monkey for always providing best service.
15/05/20 by khyati patel
Very disappointed Parcel collected. April 24! And arrived in berlin on may 14 th!! May I. Pleace. Request. A refund. Now? Could not get in touch with you to find out were the parcel was!!! Kurt bettin
15/05/20 by Kurt
Great easy easy service
15/05/20 by Louise
The best service. My customer delighted too.
15/05/20 by CustomerJeremy Barber
