We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Great service
04/06/20 by Arash
1 star only because you cant give a Zero Star Review. Booked a guaranteed 48 hour service due to time-critical material required on site. Shipped on Friday, the first delivery attempt was made the following Thursday. Allowing for a weekend and a Bank Holiday, it should have arrived Wednesday at the very latest. The parcel arrived too late and the recipient was no longer available. ParcelMonkey promised to organise for a return to us. They didnt - Parcelforce went on to try to deliver again, then returned the parcel to ParcelMonkey. We have now had to pay an additional £14.40 for the privilege of having our own goods returned to us. Woeful customer service, woeful delivery service, who have just made sure that our company will never use their services again.
04/06/20 by Richard
amazing, very fast very easy very reliable, would recommend 10/10
04/06/20 by nunakitty
No problems. Easy to use.
04/06/20 by Customer
One of my parcel is unfortunately lost!
04/06/20 by Customer
All goes smoothly, sometimes a hitch but on the whole a good srvice
04/06/20 by Mrs Chapman
AVOID, AVOID, AVOID! Do not use this company to have anything delivered! The first and last time I used them to deliver an antique table I’d purchased on EBay, it arrived with two legs completely smashed off it, despite being incredibly carefully packaged by the seller. I was hugely disappointed as its value was now ruined. However, I thought at least I could get my money back. Wrong! They would not give me a penny of the £41 I paid them to deliver (smash) my table, nor for the original cost of £95 I’d paid for it. When I applied for a refund, I had form upon form to complete, repeating information over and over again. I had to send them a LOT of evidence and wait ages on them replying. Even after all of the efforts I went to submit all the evidence they required, they refused to refund ANY of my money. They just came up with what I imagine is their stock excuse to avoid paying anyone compensation: inadequate packaging - a complete and utter lie in this case. I have never in my life seen a better packaged item. It had layers and layers of carpet underlay, bubble wrap, hardboard, cardboard and tape. It took my ages to unwrap it and yet, even after all the seller’s efforts, the courier company arranged by Parcelmonkey had smashed not just one, but two legs off of it. One was cleanly snapped off; the other was torn off with splinters sticking out, I imagine either by it being dropped from a height, or something heavy being dropped on top of it. DO NOT USE THIS COMPANY! They will ruin your goods and not refund your money!
04/06/20 by Julia Grant
Theyre scammers, they charge u extra claiming your parcel weighs more than you stated.. then lose your parcel and refuse to pay you your claim, my claim was successful and they said they had paid me via PayPal but I havent recieved a penny and its been a week since this.
04/06/20 by Dayna
We used Parcel Monkey for a European delivery and it was an excellent service from drop off to delivery including up to date parcel tracking, definitely use this service again.
04/06/20 by Customer
Very good service thank you
04/06/20 by Customer
Terrible customer service. Didnt do the job. Not refunded the money for FAILING to complete the job. Absolutely disgusting from start to finish. Avoid at all costs. Useless, incompetent and thieving b@£*&rds!!!
04/06/20 by Zeke Neville
Easy and reliable service. Just wish they would offer option where a lable would not have to be printed at home
04/06/20 by Sabine Didd
Super fast delivery, great service
04/06/20 by Customer
Not happy with the service.was waiting all day at home 8-6 ,noone came to collect the package!!and noone even phoned to inform.sure,sometimes it happens,I wouldnt mind changing the date of collection but I cant accept the fact that noone bothered to inform that they wouldnt be comingI might have had something important to do.very unprofessional.I had to contact to let the company know that noone had collected it.not happy at all
04/06/20 by Customer
Perfect! Fast, efficient and very cheap. I recommend it!
04/06/20 by Customer
Nice simple experience
04/06/20 by Mr h foy
Fantastic service by parcel monkey and DHL picked up and delivered the following day to the other side of the country.
03/06/20 by Maria
Arranged for my Tu @ Sainsburys order to be delivered to a friend, then used Parcel Monkey UK to arrange follow on delivery to me in France.
The website was very clear and easy to use and my parcel was collected from my friends house the next morning. I will be using Parcel Monkey UK again next week and for any other deliveries in the future.
03/06/20 by Tracy
Great service as always
03/06/20 by Jackie Graham
Collected on time - thanks
03/06/20 by Graeme Taylor
Good service well pleased
03/06/20 by Malcolm Ayers
I sent a parcel that weighed 0.8kg but just entered it down at 1kg. Had an email today telling me they have taken extra money from my card to cover to 8kg package!!!! What!? This contained 2 small books and some tissue paper as decoration!! Will not be using parcel monkey or Courier again in the future. You may want to add a contact email for any disputes as the no reply email is so lame.
03/06/20 by Sucker
Parcel Monkey gets 4 stars because it got there. But there are things both Parcel Monkey and the carrier DHL need to improve. Parcel Monkey is an agent for three or more carriers. But its responsibility stops at taking your money.
The Parcel Monkey reference does not let you track your parcel, it only takes you to the DHL tracker. Here you need information that Parcel Monkey does not have. You need your consignment number which is on the DHL label you printed. On the DHL tracker this is called shipment number. You also need the postcode of the address you sent the parcel to. It also took me another day to find the invoice within the account.
Both DHL and Parcel Monkey need to send emails or SMS text to let you know your parcel has arrived or which stage it is at.
However, congratulations are needed to Parcel Monkey and DHL for carrying an item containing a battery which the post wont take.
03/06/20 by Robert
All 8 of the consignments I sent DX via Parcel Monkey seem to have disappeared. I have a number of very disappointed customers and this is affecting the reputation of my business, as a small company we rely heavily on reviews. Do not use this company.
03/06/20 by James Mather
Did exactly what it promised. A good choice of carriers offered, and competitive pricing.
The service works well, and I will use it again.
03/06/20 by Bob Still
Excellent service. Arrived so quickly
03/06/20 by Customer
Good value for money
03/06/20 by Lesley Walker
Easy transaction, Items delivered and good prices !
03/06/20 by Steve I
Reasonably priced, collected and delivered within 24 hours. Would have liked an approximate time slot for collection though. On the whole, very good service.
03/06/20 by Terry
Awful service, didnt collect parcel when they said they would. No communication as to when they would try to collect again. No apology. Cancelled order. Awaiting refund.
03/06/20 by aH
Easy enough. I live just round the corner from the depot.
03/06/20 by Mr Martin Newton
Good webaite, easy to follow. Great service and kept advised if progresd with speedy collection and delivery to the US.
03/06/20 by Peter Chapman
Works well until theres a problem. Overcharge? Youre on your own. Damaged parcel? Theyll sometimes help, sometimes not. Feels like talking with an army of bots.
03/06/20 by Ilona Czapla
I paid for 3-4 day delivery from London to Singapore with DPD through Parcel Monkey. Parcel collection from London went well and on time but we are now 12 days on from collection and the last tracking notification was the parcel being in London. I asked Parcel Monkey for an update 2 days ago and have had nothing back yet. Poor
03/06/20 by Customer RH
Really easy to use, good process and finds the best prices about. I was sending quite a few parcels and it was a seemless experience
03/06/20 by Customer
Totally unreliable and will defend bad couriers rather than their customers. We were in all day, like most of the nation due to Coronavirus, and out of nowhere get an email saying they attempted to collect but no-one was in. Looked out the window and saw the van driving off. Contacted customer services, with the video evidence that the van never even attempted to collect, and they did not want to know. Defended their courier company and would do nothing. Paid for a next day service that we did not receive but no refund. Waste of time, use a proper parcel company.
03/06/20 by Gerard McGovern
Brilliant! Quick pick up and delivery and all intact. Thankyou
03/06/20 by jayne
Did what they promissed very easy.
03/06/20 by Customer
Booked online...simple, quick, efficient and excellent service.
03/06/20 by Mrs K Chambelain
Simple to use - one piece of advice on using it - go to ‘next step’ and add dimensions as your options are likely to change rather than using weight alone.
03/06/20 by Mrs McKee
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