We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
Superb service. Easy to book. Maybe a tx service to see upto minute tracking.
03/04/12
Excellent service,pick up and delivery as stated..very pleased..
03/04/12
All good :)
03/04/12
All items arrived in good condition and quickly
03/04/12
price was good; you said pickup would b 28th but citylink booked for 29th, we waited in all day no p/up so took it to citylink depot ourself
03/04/12
No comment left by this customer.
03/04/12
1 class i would recamend to any one . i will use you again thank you .
03/04/12
Great as ever! Thank You Monkey!
03/04/12
fast service, both collection and delivery. Exactly as described, will happily use again.
03/04/12
A happy first experience of parcel delivery with Parcel Monkey - reliable and helpful , informative tracking information.
03/04/12
Courier did not pick up parcel on delivery day (stayed in all day waiting), when investigated there was no specific reason why not
03/04/12
city link have become to expensive, i can now send the same parcel with royal mail for 50p less
03/04/12
Items arrived on time, and in satisfactory condition. Staff remain helpful and pleasant to deal with.Will use again Thanks
03/04/12
Parcel not delivered to corrected address! Missing? Emailed (Fri/Sat) and telephoned(Mon) Nightfrieght. Poor communication, no reassurance
03/04/12
As promised, collected and delivered on time without any hitches at all. Highly recommended!
03/04/12
Would be great if you accepted Paypal as a payment method
03/04/12
Two Parcels delivered to International buyers, both arrived in PERFECT CONDITION, would certainly use again. Thank you.
03/04/12
No comment left by this customer.
03/04/12
great service again parcelmonkey
03/04/12
the courier has not turned up to pick the parcel, no email/call was sent to notify.
03/04/12
very quick great service
03/04/12
i can alway rely you guys to pick up my item without a fuss and have it with me in no time.. thank you for doing a good job
03/04/12
It was the first time i have used this service and i was totally happy with it .Iwould not hesitate to use it again
03/04/12
Thank you for making your first order with us.
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
fantastic service
03/04/12
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
Paid for next day got next, next day delivery. Step it up some please.
03/04/12
great service cheers
03/04/12
offer customers an estimated pick-up time
03/04/12
Our Response: Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
03/04/12
It will be nice if you had a contact number.
03/04/12
Our Response: Our support team are very quick in responding to most cases via our CRM messaging system so don't hesitate to try it out should you need to.
Service was very useful. Was picked up and delivered the next day without any complications. Would definitely use the service again.
03/04/12
Again our parcel has not been picked up. It is now 5.30pm and I don't believe anyone will come now.
03/04/12
No comment left by this customer.
03/04/12
Great rapid and efficient service.
03/04/12
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
Very good, first time sending items abroad!
03/04/12
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