We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,114 reviews.
No comment left by this customer.
11/04/12
Exellent Service
11/04/12
Time slots would help a lot.
11/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
Courier DIDNT PICK UP ON DAY AND I DIDNT GET WHAT I PAID FOR ,NEXT DAY DELIVERY. VERY DISAPPOINTED
11/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Booked a collection with Courier. Wasn't collected. No way to contact you to find out reasons or sort a solution.
11/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection. Our support team are on hand via our messaging service should you need information on your item.
Parcel was not collected. I was not informed. On checking with Courier the collection was cancelled by depot for no apparent reason !!!
11/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the cancellation of this order.
No comment left by this customer.
11/04/12
great service 2 parcels going today thanks steve
11/04/12
No comment left by this customer.
11/04/12
Never used before but would return without question - Excellent service
11/04/12
Thank you for making your first order with us.
PM is OK, but the item still has not been collected by Parcel Force. My first email to ask about a new collection time was ignored.
11/04/12
No comment left by this customer.
11/04/12
Delivery has taken five days, loosing me important business!
11/04/12
Our Response: Collected on Thursday and due to Easter an attempt was made to deliver yesterday. No one was in so it's been re scheduled for this Friday..
No comment left by this customer.
11/04/12
Very pleased with your next day delivery - exactly what I needed.
11/04/12
Good price good service i am a regular and will stay one
11/04/12
Thanks very much.
was not delivered in time
11/04/12
Excellent service as always. I never use anyone else. Just wish you would accept Paypal!
11/04/12
quickly and on time
11/04/12
No comment left by this customer.
11/04/12
Collection was correct and delivered faster than expected fab service
11/04/12
Everything ran smoothly, great value for money, would highly recommend.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
Excellent
11/04/12
No comment left by this customer.
11/04/12
The only thing I would aim to improve is a more accurate alert service. It took an hour longer than the estimated time for delivery.
11/04/12
no comments required verry good
11/04/12
No comment left by this customer.
11/04/12
Collected on time, delivered on time. thanks
11/04/12
collected on 04/4/12 not delivered untill the 10/04/12
11/04/12
Our Response: Tracking shows out for delivery on 05.04.12 but were returned to the depot. Due to Easter the next working day was 10.04.12.
Terrible service from Courier. Last time I will use them
11/04/12
No comment left by this customer.
10/04/12
great as always
10/04/12
None of my three parcels were collected which meant I had to take them to the Courier B'm'th depot myself. 2nd time it's happened!
10/04/12
I wasnt happy with the service as I paid for next day delivery and it arrived a day late, think I will be using royal mail again
10/04/12
Returning Customer, Excellent Service Yet Again 5 ******
10/04/12
This is the first time I've used the service but it won't be the last. Great price, very slick service.
10/04/12
Thank you for making your first order with us.
No comment left by this customer.
10/04/12
24 hrs late collecting parcel
10/04/12
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