We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,545 reviews.
a reliable service as usual
17/04/12
Very good. Online booking works well for me. Prices creeping a bit higher lately.
17/04/12
Glad to see you are happy with our online booking process. Our prices will only rise if the couriers we work with increase theirs.
better pick up time window. Aanytime on day X isn't really that convenient!
17/04/12
We understand that but can only provide our customers what the couriers themselves can manage.
very quick collection and delivery, I will use you next time ! many thanks Graham. Portsmouth
17/04/12
Thanks Graham from Portsmouth, come on you Saints!!
reasonable prices, you usually collect on time, and the driver can use his head
17/04/12
We recommend our customers try and get to know their delivery driver as they are willing to help out as best they can with collection times etc.
very efficient, no problems at all
17/04/12
Excellent service. You do what you say. I am spreading the good word. thank you so much.
17/04/12
Thanks very much for recommending us.
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
A very stress free process... Love it.
17/04/12
parcel still in your network after a week after booking next day delivery.
17/04/12
Company never picked up the item, and now they are messing me about when trying to order redelivery
17/04/12
Price was great...but not delievered next day as requested
17/04/12
No comment left by this customer.
17/04/12
Brill service
17/04/12
Good service, thank you.
17/04/12
You did what you said what you would do! Thanks
17/04/12
Courier were appalling last week - lie after lie - parcel still here having got rain damaged outside awaiting promised pick up - Dreadful
17/04/12
No comment left by this customer.
17/04/12
Simply did not collect the package - no explanation at all - this is happening all too often.
17/04/12
No comment left by this customer.
17/04/12
The item has not been delivered yet, and I have been informed that it is damaged. Not impressed with Courier
17/04/12
Very good service as usual, many thanks
17/04/12
Collected on time at price quoted and recieved with awesome tracking on line A1 Service
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
All 4 parcels collected and delivered within 48 hours of placing order. very happy :)
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
No parcel collection, numerous phone calls to get it addressed with Courier. Finally it was collected... Unhappy with service
16/04/12
No comment left by this customer.
16/04/12
No comment left by this customer.
16/04/12
Very Good
16/04/12
Had to ring City-link again as collection was'nt until after 5pm again.......seems to happen every time,, NOT GOOD!!!!!
16/04/12
Our Response: We do state that the courier may arrive past 5pm.
i was waiting 3 days for a courier to pick the parcel up!!!!
16/04/12
Parcel booked for collection 12th April, not collected until 16th April! No communication from Parcel Monkey at all about delay!!!
16/04/12
COLLECTIONS COULD BE DONE THE SAME DAY, UP TO CERTAIN TIMES FOR DIFFERENT AREAS
16/04/12
We are sorry but City Link wont offer same day collections at the moment.
Exellant would use you again and told lots of otheres about how good you were thanks
16/04/12
Thank you very much.
As usual, excellent. Never had any problems and always cheapest prices.
16/04/12
