We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 192,706 reviews.
The collection window is far too wide! Get it down to morning OR afternoon!
05/11/10
A reply to my customer service email would have been nice...
05/11/10
Sorry I clicked the wrong button I meant to put very good!!! Sorry.
05/11/10
again,a great no hassle service.
05/11/10
No comment left by this customer.
05/11/10
No comment left by this customer.
05/11/10
No comment left by this customer.
05/11/10
Ver effecient service. Easy to use website. We shall definetly use Parcel Monkey again.
05/11/10
No comment left by this customer.
05/11/10
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05/11/10
No comment left by this customer.
05/11/10
Can't fault the service on this occasion..fast pick up and fast delivery :)
05/11/10
Last collection-2 parcels were delivered to the wrong customers by city link. However, it was sorted out without any fuzz!
05/11/10
I did not answer the door as I was asleep, but courier didn't try calling me. But it got sorted eventually.Otherwise good service, thank you
05/11/10
you were very helpful when I had a problem emailing the link to the ebay seller, and it all worked like clockwork, woud def use you again.
05/11/10
Excellent service, never have any problems at all....Thankyou Jayne x
05/11/10
very good, but a more accurate estimation of time of arrival would be good even just AM/PM :-)
05/11/10
After waiting in Fri, Sat & Mon rescheduled for Tues only to be reconsigned & finally collected Wed
05/11/10
good but the specified times are a waste of time. The driver came 4 hours early while I was out!! I do realise not guaranteed but......
05/11/10
good system no problems will continue to use you
05/11/10
It would be of great help to have a 'collection window' rather than waiting in for five hours to have the pick up made.
05/11/10
No comment left by this customer.
05/11/10
Very good and efficiant service
05/11/10
Really easy to use parcel picked up at the exact time requested, have recommended to someone else who uses couriers regularly
05/11/10
Fast, reliable service to Europe and Japan. Very impressive.
05/11/10
very good
05/11/10
service is quick easy and prices realistic, can be booked on line in a couple of minutes and saves all that queueing at the post office .
05/11/10
No comment left by this customer.
05/11/10
No comment left by this customer.
05/11/10
Parcel was collected and delivered within 24 hours- driver from city link is always happy & freindly
05/11/10
I am starting to panic at the number of damaged items I am having returned to me.
05/11/10
No comment left by this customer.
05/11/10
VERY GOOD SERVICE
04/11/10
No comment left by this customer.
04/11/10
No comment left by this customer.
04/11/10
Very poor. Took nearly 12hrs to get the shipping label, no appoligies offered. No response to my complaint. Very poor customer service.
04/11/10
I have just started using parcel monkey and after 11 deliveries NO problems. I left Hermes after 1 in 5 parcels damaged..KEEP UP GOOD WORK!!
04/11/10
Very pleased with your service although if things go wrong I like to speak to someone of which you do not offer.
04/11/10
No comment left by this customer.
04/11/10
Very good service! Would use again! A++++++++
04/11/10
