We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,485 reviews.
No comment left by this customer.
02/05/12
Excellent fast service, Very good value. WOULD RECOMMEND THIS PARCEL COMPANY!!!!!!!!!!!!!!!!
02/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
02/05/12
Perfect service, price was very good and use of a good courier
02/05/12
Parcel Monkey collected the parcels when they said they would and all were delivered without any problems. Thank you. x
02/05/12
The parcel was not collected on the day booked for, when we telephone Courier to ask why, well there attitude frankly was "so what" .
02/05/12
great
02/05/12
very good service reasonable price
02/05/12
No problem with the process, but the courier was very poor. No contact, 3 days late to pick up, 2 days late to deliver
02/05/12
No comment left by this customer.
02/05/12
Gone 17.30 before the parcel was picked up. we were about to leave the office. Carriers offices shut at 5pm so no one to contact!
02/05/12
Did exactly what they contracted to do, without error.
02/05/12
Shocking - Would never use again! Courier failed to collect from address and then refused to refund the amount paid to them!
02/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. You will be refunded for this so please contact our support team if you think this has not happened.
fantastic as always
02/05/12
It's a shame your prices have gone up a bit recently as you were very competitive before, but I like the site & service.
02/05/12
Thanks. Our prices have had to rise due to the City Link increasing their costs for the first time in 3 years.
Brilliant service as usual
02/05/12
No comment left by this customer.
02/05/12
No comment left by this customer.
02/05/12
nice to be able to send items without leaving home although noticed price increases, due to rising fuel costs.
02/05/12
Yes ParcelForce have recently increased their fuel surcharge.
No comment left by this customer.
02/05/12
Quite efficient except for the call Center, makes you wait for 20 minutes then says, we are closed
02/05/12
Perfect
02/05/12
Very smooth transaction. Quick and easy to arrange.
02/05/12
Already a very good service. One criticism is that the transaction says it will e-mail you a label to print but it doesn't, in my experience
02/05/12
That's strange. ParcelForce bring their own labels but we do email one so you can place it on the correct parcel to avoid confusion when the driver arrives.
Yet another another first class transaction. Thankyou ParcelMonkey
02/05/12
Thank you very much.
Great service already recommend to other workers
01/05/12
Thank you and it's great news that you have been recommending us.
No comment left by this customer.
01/05/12
no issues as usual. keep it up.
01/05/12
Late delivery, still some not delivered.
01/05/12
Excellent Delivery
01/05/12
A very prompt efficient service as usual. Many thanks.
01/05/12
No comment left by this customer.
01/05/12
Great service with no problems!
01/05/12
Brilliant. Reliable. Value for money!!
01/05/12
You turned-up a day late; refused to collect table because it wasn't in a box; couldn't give me any info on tel; haven't bothered to contact
01/05/12
Our Response: That's right. Our packaging requirements are made clear and the courier will refuse items if they feel they could be or cause damage.
No comment left by this customer.
01/05/12
It would be great if you could say if there was going to be a morning or a afternoon pick up
01/05/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
No comment left by this customer.
01/05/12
you could ring on mobile when you are picking the parcel up thanks.
01/05/12
Very easy to use - emails with details were quick and everything was explained well. CityLink were also spot on. Thanks
01/05/12
