We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
The online experience was fine. As was the pick up. However, the drop-off was not great. The person was in, but a card was still left.
14/04/12
easy to use, straightforward instructions - perfect even for the IT illiterate
14/04/12
That's great to read as we try to make things easy for our customers when booking with us.
Best courier service I have used ever
14/04/12
Good service where everything went as planned
14/04/12
I was very pleased with the service and ease of arranging everything. I will use again!
14/04/12
took 4 days to get there, should have been next day. Refund please?
14/04/12
No comment left by this customer.
14/04/12
Still haven't received my parcel nor happy ,phoned Courier today ,said my parcel is in Bournemouth ,cound't get in touch with Bournemouth
14/04/12
Took reminding to collect the parcel, but otherwise fine.
14/04/12
Parcel booked for uplift on Tue 10th, not uplifted until Fri 13th.....
14/04/12
No comment left by this customer.
14/04/12
I waited in all day for parcel to be picked up, it wasn't. Spent 15 minutes on expensive 0844 phone no to chase, picked up next day
14/04/12
great service.
14/04/12
Very poor service, Courier did not collect on 3 seperate booked dates, takes over 30 mins to contact them on phone. Had to deliver to depot
14/04/12
Parcel collected on time but delivered a day late.
14/04/12
Excellent and on time.
14/04/12
No comment left by this customer.
14/04/12
Good and safe dispatch. Quick and reliable. Will recommend to my friends. Than you ;)
14/04/12
No comment left by this customer.
14/04/12
Very reasonable, great service!
14/04/12
Collection was not done on date given. A message would have been useful as I waited in all day on stated collection date.
13/04/12
Collection delayed by one day, resulted in staying in house for 48 hours.
13/04/12
No comment left by this customer.
13/04/12
No comment left by this customer.
13/04/12
No comment left by this customer.
13/04/12
City link picked up a day later than you said, but was delivered next day. easy to use service. great !
13/04/12
Excellcent and easy service thanks
13/04/12
Great! My packet arrived so quickly, and it was cheaper than what i'd first seen.
13/04/12
Excellent service, good valie for money!
13/04/12
good service
13/04/12
Excellent rates and parcel was easy to track with fast delivery. only downside waiting in all day for collection a.m or p.m option prefered
13/04/12
The parcel hasnt been delivered yet!! It got picked up on tues because it was missed last thurs and still not arrived today (FRI) ANNOYED!
13/04/12
No complaints. All as planned and stated.
13/04/12
No comment left by this customer.
13/04/12
Ordered 4/4/12, collected 5/4/12 (OK), not delivered until 10/4/12. One parcel missing - I advise you after 14 days, you're not interested
13/04/12
No comment left by this customer.
13/04/12
No comment left by this customer.
13/04/12
Excellent service as always!
13/04/12
good service but become a bit pricey.
13/04/12
After previous letdowns a few mths ago l must admit this time l have recieved good service, parcel collected & delivered when stated, thanks
13/04/12
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