We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,805 reviews.
Simply did not collect the package - no explanation at all - this is happening all too often.
17/04/12
No comment left by this customer.
17/04/12
The item has not been delivered yet, and I have been informed that it is damaged. Not impressed with Courier
17/04/12
Very good service as usual, many thanks
17/04/12
Collected on time at price quoted and recieved with awesome tracking on line A1 Service
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
All 4 parcels collected and delivered within 48 hours of placing order. very happy :)
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
No parcel collection, numerous phone calls to get it addressed with Courier. Finally it was collected... Unhappy with service
16/04/12
No comment left by this customer.
16/04/12
No comment left by this customer.
16/04/12
Very Good
16/04/12
Had to ring City-link again as collection was'nt until after 5pm again.......seems to happen every time,, NOT GOOD!!!!!
16/04/12
Our Response: We do state that the courier may arrive past 5pm.
i was waiting 3 days for a courier to pick the parcel up!!!!
16/04/12
Parcel booked for collection 12th April, not collected until 16th April! No communication from Parcel Monkey at all about delay!!!
16/04/12
COLLECTIONS COULD BE DONE THE SAME DAY, UP TO CERTAIN TIMES FOR DIFFERENT AREAS
16/04/12
We are sorry but City Link wont offer same day collections at the moment.
Exellant would use you again and told lots of otheres about how good you were thanks
16/04/12
Thank you very much.
As usual, excellent. Never had any problems and always cheapest prices.
16/04/12
No comment left by this customer.
16/04/12
great, Courier are great
16/04/12
Very good service, as usual. to be excellent, advise of pick-up time, surely with todays technology, more accurate than at sometime today
16/04/12
We think so too but we have to offer what the couriers themselves can manage.
Taking away teh ability to pay with Pay Pall - then when I use Visa you force me into a complicated verifictaion that I now have to do with
16/04/12
Our Response: Paypal is only available to long standing customers who make regular bookings with us.
No comment left by this customer.
16/04/12
No comment left by this customer.
16/04/12
your service is very good unless I book City Link over the week end and twice they didn't turn up on Monday and I had to rebook.
16/04/12
keep it up!
16/04/12
good service, very pleased.
16/04/12
No comment left by this customer.
16/04/12
Parcel damaged at receiving end. Not a good transaction.
16/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
16/04/12
Very good as usual. Thanks
16/04/12
Always there always best price
16/04/12
No comment left by this customer.
16/04/12
No comment left by this customer.
16/04/12
Good service. Although wish quotes for remote areas would be given before filling in everything
16/04/12
The parcel was picked up as agreed and delivered on time and left with my neighbour. a good customer experience.
16/04/12
No comment left by this customer.
16/04/12
poor service from your logistic partner waited in for 10 hours pick up evrntually happened next day wont use parcel monkey again.
16/04/12
Our Response: We are sorry about that but this would have happened if you had booked with another provider of the couriers service.
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