We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
Excellent, excellent, excellent!! Been using PM for a few years and they always do their very best. Communication is TOP CLASS
24/04/12
Fantastic news and thanks for your long term business.
courier didn't read instructions regarding pick up, no door bell therefore needed to call mobile, missed pick up. fortunately pick up rearr
24/04/12
No comment left by this customer.
24/04/12
my parcel was not collected on the date it was booked for, thank goodness Parcelforce managed to sort it out
24/04/12
No comment left by this customer.
24/04/12
NO CHANGE REQUIRED EVERYTHING WENT SUPERBLY
24/04/12
we ordered a collection for friday, no one collected. Rebooked again monday morning for monday, again no collection. Now parcel 3 days late!
24/04/12
No comment left by this customer.
24/04/12
booking was painless even though i have never used you service previousy. collected on time. Delivered on time. thank you excellent servi
24/04/12
Thanks very much for making your first order with us.
great service as usual just a pitty about the steep increase due to rising fuel costs i presume.
24/04/12
Yes in part it's down to rising fuel but also City Link have been operating at a huge financial loss for a number of years now.
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
Excellent service as usual
24/04/12
Good service
24/04/12
No comment left by this customer.
24/04/12
excellent service will use again +++++++++++++++++++++++++++++++
24/04/12
Excellent service
24/04/12
pleaseant easy process,keep up the good work
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
consignment no C0046970 & no C0046969 were delivered to each others adress causing no end of complaints from my customers please amend this.
24/04/12
Planned delivery Thursday not delivered until 1740 Hours on Friday
24/04/12
I paid for next day delivery and it took 5 days to be delivered
24/04/12
I have waited in for 2 days for my parcel to be collected and it hasn't been. This is for an ebay customer. Hope I don't get neg feedback!
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
A pick-up safe place would be helpful...
24/04/12
Very fast and cheap service
24/04/12
No comment left by this customer.
24/04/12
sent email regards collection and customer service sorted it with in 1 hour amazzzzzzing service cheers
24/04/12
No comment left by this customer.
24/04/12
Collected and delivered on time as expected
24/04/12
very good service and cheap will defo use in near future. thanks
24/04/12
Our Response: So it should have been 5 stars then....lol
Easy to use no problems
24/04/12
appeared to be a communication breakdown ,driver was not aware there was 2 parcels to collect.this was resolved later that day
24/04/12
Great easy service.
24/04/12
EASIER TO DOWNLOAD LABELS
24/04/12
No comment left by this customer.
24/04/12
fab service
24/04/12
very good service. may have liked it collected earlier in the day so i didnt have to stay in all day, but no prob.
24/04/12
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