We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
No comment left by this customer.
19/04/12
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19/04/12
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19/04/12
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19/04/12
cost to much no customer service
19/04/12
Our Response: Our costs are clear to see during booking and we do have an online support team.
Great service and value from citylink and parcelmonkey
19/04/12
all went as planned, great service.
19/04/12
you need to a phone number !!!
19/04/12
No comment left by this customer.
19/04/12
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19/04/12
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19/04/12
Reasonable, reliable, refreshing. Thanks
19/04/12
good service, collected parcel when you said you would and delivered quickly
19/04/12
all good, thanks
19/04/12
Quick service with no hassles at all, both sender and recipient were pleased
19/04/12
No comment left by this customer.
19/04/12
Great service many thanks
19/04/12
Excellent Service ~ fast & efficient ~ will definitely use again
19/04/12
No comment left by this customer.
19/04/12
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19/04/12
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19/04/12
excellent! i have used Parcel Monkey for 3 separate parcels in 2 days and they were collected and delivered within 24hrs for each service.
19/04/12
Brilliant news and we are glad you are very happy.
everything ok thx
19/04/12
No comment left by this customer.
19/04/12
parcel was damaged, with part of the contents sticking out! contents suffered paint damage due to poor handling
19/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
19/04/12
Parcel should have been picked up Friday 13th (ominous) Not collected until the following Tuesday at 16:30 hrs.after phoning early each day
19/04/12
Great
19/04/12
Ware to start 4days late no one rang me back, have nine unhappy customers
19/04/12
No comment left by this customer.
19/04/12
Very easy to use and I got a fantastic price - fantastic!!
19/04/12
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
Quick & easy to book online, polite driver, good price, overall very pleased
19/04/12
you did very well but on smaler items it works out better to send other ways also i would like beter multy deals
19/04/12
BRILLIANT SERVICE ~ AS ALWAYS ~ VERY PROFESSIONAL NEXT DAY SERVICE. MANY MANY THANKS x
19/04/12
thanks again. excellent service.
19/04/12
should send drivers mate.thanks
19/04/12
Service is still very good, but the price is going up which makes it less so.
19/04/12
Our Response: Sorry but City Link have recently raised their costs for the first time in 3 years.
No comment left by this customer.
19/04/12
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