We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 203,343 reviews.
No comment left by this customer.
03/05/11
Spot on as always - Thanks
03/05/11
No comment left by this customer.
03/05/11
No comment left by this customer.
03/05/11
perfection when using citylink, dont like the idea of other carriers extra charges if customer not home.
03/05/11
good service but have recently found out post office is much cheaper and with better insurance deals
03/05/11
Very happy with service. Quick and easy and parcel collected without fuss. Could not ask for any better.
03/05/11
No comment left by this customer.
03/05/11
Excellent service, great value for money, would definately use again, thankyou
03/05/11
Thank you for yet another excellent pick up & delivery. City Link drivers are excellent & most helpful.
03/05/11
next day delivery, still not not delivered after 7 days , no explanation what has gone wrong
03/05/11
No comment left by this customer.
03/05/11
city link drivers are the most helpfull well mannered couriers, your on line booking service is an invaluable link, top marks
03/05/11
Cant fault you,Ive used you many times and have never had a problem,its so easy I will always use Parcel Monkey
03/05/11
perfect in everyway
03/05/11
customer recived parcel with packaging in tatters
03/05/11
JUST A PITY THAT CITY LINK PICKED UP A PARCEL FOR JAPAN! -TOOK A WEEK TO SORT THE MESS OUT!
03/05/11
It would have been helpful to know the approx collection time. My husband waited in all day and parcel was collected at 4pm.
03/05/11
excellent service as always - cannot fault in any way!
03/05/11
great service thank you
03/05/11
Excellent service as usual, fast and easy!
03/05/11
excellent service.thankyou
03/05/11
No comment left by this customer.
03/05/11
paid for next day delivery so item would arrive before bank holiday, told customer it would be there, and didnt arrive,not impressed
03/05/11
AS USUAL GREAT SERVICE (IF A PICK UP TIME COULD BE OFFERED WOULD BE TOP NOTCH)
03/05/11
the delivery was not picked up as scheduled and was very problematic in trying to sort out. Eventually picked up a day late
03/05/11
Most of the time the service is brilliant but you desperately need a customer support line/live chat system.
03/05/11
City Link labels need to generate faster on same day collection and next day collection.
03/05/11
No comment left by this customer.
03/05/11
No comment left by this customer.
03/05/11
Picked up on day stated - tracked all the way with detailed info - thanks
03/05/11
Both myself & ebay buyer were very please with the collection & delivery service. Thanks very much
03/05/11
Cannot fault your service - there`s another well known company that should take a leaf out of your book :O)
03/05/11
No comment left by this customer.
03/05/11
all ok
03/05/11
No comment left by this customer.
03/05/11
No comment left by this customer.
03/05/11
VERY RARELY LET DOWN !!! 3 MORE COLLECTED TODAY FOR DELIVERY TOMORROW!. CHEERS GREAT RELIABLE SERVICE
03/05/11
fast and cost effective , more than happy with service
03/05/11
If only there were a way to narrow the collection time down to either morning or afternoon. Waiting in all day is restrictive!
03/05/11
