We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
I am absolutely gutted, first delivery failed as driver told collection address he couldn't fit in, however on web states no answer
25/04/12
Our Response: We are very sorry about that. Our website shows the tracking details created by the courier. They should enter out of time and not no one was in. Rest assured we will speak to them about this and once again sorry.
I have previously used the likes of myparcel,p2go etc,I found their service dreadful. As a new customer I'm very impressed! well done:)
25/04/12
Thanks very much for making your first order with us and we are very pleased to read such a great review.
Great service again
25/04/12
No comment left by this customer.
25/04/12
Driver was excellent. Very friendly and helpful.
25/04/12
We always advise our customers to get to know their drivers if they make regular bookings as they can be very helpful and will try to work around your needs.
Quick and easy, well done!! Collected next day and delivered following day!
25/04/12
vERT IMPRESSED WITH YOUR SERVICE, SIMPLE TO NAVIGATE SYSTEM WILL USE AGAIN PERSONALLY AND FOR WORK PURPOSES VERY PROFESSIONAL SERVICE THANKS
25/04/12
Fantastic news! We love to see our customers using us both at work and at home.
Very good service,easy to use.
25/04/12
An indicator of AM or PM for collection would help - will use you again.
25/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
It would have been very helpful to have a time slot for the pick up instead of it being anytime on a particular day
25/04/12
No comment left by this customer.
25/04/12
easy booking system and parcel collected on time
25/04/12
Good As Always
25/04/12
Quick collection, Great price! High recommended!
25/04/12
Thanks great service will use again A****
25/04/12
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
Excellent service will use again in the future very competative
25/04/12
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
good job
25/04/12
excellent service
25/04/12
Great Service
25/04/12
Nothing bad to say, great service
25/04/12
Brilliant service picked up Fri delivered on Monday very satisfied indeed !!
25/04/12
No comment left by this customer.
25/04/12
Good service. Parcel was collected and delivered on time
25/04/12
Another quick and easy transaction
25/04/12
Always a good service but always takes quite a long time till able to print off label
25/04/12
very good as is
25/04/12
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
Parcel not collected and we were not notified
25/04/12
The courier came a day late then just stood there and watched as he made us load the pallet onto the truck ourselves.
25/04/12
Our Response: We are sorry about that and will pass on your comments to the carrier concerned as the driver should have helped you.
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
Fast and good service, thanks.
25/04/12
Failed Collections failed Deliveries & Collecting boxes that dont belong to you! Nightmare!
25/04/12
very good service ,very good prices excellant and reliable.
25/04/12
No comment left by this customer.
25/04/12
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