We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Excellent service and communication throughout. Great price too.
25/04/12
No comment left by this customer.
25/04/12
Excellent service for collection and delivery, but again cost of sending has increased. May have to look elsewhere if continues
25/04/12
Good service overall, would be nice to know a litle more accurately when collection would be made.
25/04/12
Perfect, always reliable and service is great
25/04/12
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
Very good, timely service. Thanks, will recommend to others.
25/04/12
Excellent service however,slight hiccup in that I did not wish to save my credit card details however,to complete the order I had to.
25/04/12
superb service,will use again and again
25/04/12
No comment left by this customer.
25/04/12
great service thankyou
25/04/12
this is a good company only prob I had was when I canceled order didn't get rufund thanks 4 a good service , you also need more cheaper coun
25/04/12
All cancelled orders are refunded. If you think this hasn't happened please contact our support team who will look into it for you.
No comment left by this customer.
25/04/12
Very good , good price , fast and efficient
25/04/12
No comment left by this customer.
25/04/12
delivered very quickly
25/04/12
Excellent will use again. Nice work!
25/04/12
Keep up the good work-fabulous as usual, will keep coming back again
25/04/12
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
Great service as always.
25/04/12
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
No comment left by this customer.
25/04/12
I am absolutely gutted, first delivery failed as driver told collection address he couldn't fit in, however on web states no answer
25/04/12
Our Response: We are very sorry about that. Our website shows the tracking details created by the courier. They should enter out of time and not no one was in. Rest assured we will speak to them about this and once again sorry.
I have previously used the likes of myparcel,p2go etc,I found their service dreadful. As a new customer I'm very impressed! well done:)
25/04/12
Thanks very much for making your first order with us and we are very pleased to read such a great review.
Great service again
25/04/12
No comment left by this customer.
25/04/12
Driver was excellent. Very friendly and helpful.
25/04/12
We always advise our customers to get to know their drivers if they make regular bookings as they can be very helpful and will try to work around your needs.
Quick and easy, well done!! Collected next day and delivered following day!
25/04/12
vERT IMPRESSED WITH YOUR SERVICE, SIMPLE TO NAVIGATE SYSTEM WILL USE AGAIN PERSONALLY AND FOR WORK PURPOSES VERY PROFESSIONAL SERVICE THANKS
25/04/12
Fantastic news! We love to see our customers using us both at work and at home.
Very good service,easy to use.
25/04/12
An indicator of AM or PM for collection would help - will use you again.
25/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
It would have been very helpful to have a time slot for the pick up instead of it being anytime on a particular day
25/04/12
No comment left by this customer.
25/04/12
easy booking system and parcel collected on time
25/04/12
Good As Always
25/04/12
Quick collection, Great price! High recommended!
25/04/12
Thanks great service will use again A****
25/04/12
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