We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
Great as usual, quick collection and delivery, very pleased, I will definately use the service again, good prices.
24/04/12
Fab service and easily done, paypal payments would be a excellent addition
24/04/12
No comment left by this customer.
24/04/12
Please just keep up the same good standard. Thank you for the sevice
24/04/12
The courier that collected from Tyne and Wear was very rude and upset the lady about packaging and said he wouldn't be looking after it
24/04/12
I cannot find any need for improvement. Parcel was collected early on day quoted and delivered next day. No problems at all. Thanks
24/04/12
Brilliant service.have used in past.recommended to my friends
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
Job done. Would keep on list and use again.
24/04/12
excellent service again
24/04/12
all was very good, thanks.
24/04/12
No comment left by this customer.
24/04/12
Good timely, economic service, which I'll be using again.
24/04/12
First time i used use very happy
24/04/12
Thank you for making your first order with us.
Fantastic service, realistically priced, item collected and delivered on time in perfect condition, thank you, the best! will use again!
24/04/12
The item was not picked up until two days after it was confirmed ?
24/04/12
Our Response: Order with Nightfreight need to be made by 4pm (Mon - Fri) to be picked up the next working day.
No comment left by this customer.
24/04/12
cannot fault
24/04/12
Very impressed. A narrower collection time slot would have saved me waiting in all day, till about 4:00 pm
24/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
Parcel was not collected due to backlog had to travel to drop off at depot !!!!!:-(
24/04/12
Our Response: Sorry but we made our customers aware of the recent depot problems just as soon as we were told. The good news is everything is resolved now but once again sorry.
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
No problems, good service.
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
I had to wait all day to have the parcel picked up. When I phoned to get some idea, was tolled that information was not allowed.
24/04/12
Our Response: Not sure why City Link would not try and be more helpful but we do state it's an "Any Time" collection window.
No comment left by this customer.
23/04/12
Excellent. Picked up one day as arranged and delivered the next day.
23/04/12
No comment left by this customer.
23/04/12
No comment left by this customer.
23/04/12
Give direct tracking number instead of PM one and link to website for tracking to pass onto receiver
23/04/12
No comment left by this customer.
23/04/12
The only thing which went wrong was I asked for a pre 2pm collection but I had to take myself to local city link depot as they never turned
23/04/12
No comment left by this customer.
23/04/12
so pleased exelent service .
23/04/12
A Great service
23/04/12
No comment left by this customer.
23/04/12
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