We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
AS USUAL. EFFORTLESS.
18/04/12
sometimes citlink or parcel force picking up late.
18/04/12
parcel was dumped on recipients doorstep, without knocking or getting a signature! very unproffesional, not happy
18/04/12
Our Response: The tracking info shows no signature or delivery time so we are very sorry about that and will speak to the courier concerned as this should not happen.
I was very happy with your excellent service with my parcel being collected and delivered within the times you stated.
18/04/12
excellent service thank you
18/04/12
Excellent, thanks.
18/04/12
No comment left by this customer.
18/04/12
No comment left by this customer.
18/04/12
Very efficient service!! Will definatly use parcel monkey again.. Thanks..
18/04/12
one package was delivered ok, the second took three delivery attempts (couldn't find the address etc)
18/04/12
No comment left by this customer.
18/04/12
No comment left by this customer.
18/04/12
Parcel was due to be collected on 12th and i had to call on 16th to see where the driver was,noone had called to mention delay
18/04/12
Yor service was very good, but the parcel has not arrived yet to its destination . It was urgent and for the money I have paid not sure.
18/04/12
The item is being held by Spanish customs. I am sorry but this is something we or the courier can't control.
No comment left by this customer.
18/04/12
Please try to reduce prices for items between 5 & 15 KG
18/04/12
No comment left by this customer.
18/04/12
Discusted with the service i have recieved. No collection when i rang there was no reason, Staff not very helpful
18/04/12
No comment left by this customer.
18/04/12
Parcel picked up as expected and delivery to customer, would use service again.
18/04/12
excellent & reliable service
18/04/12
No comment left by this customer.
18/04/12
brilliant service and excellent prices - thank you.
18/04/12
Courier did not collect on the specified day, no comms from them. After complaint and refund request, they told me to claim through you?
18/04/12
Our Response: That's correct, your account is with us so please contact our support team and they will be happy to help you.
citilink did not collect parcel for 5 days not interested at my complaint as third party customer 3rd parcel in a row same bad service
18/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collections. Please raise this issue via our support team who will be happy to help you.
great service,best ever used....5*****.will use it again and again....
18/04/12
been using over 12 months NO Problems whatsever
18/04/12
That's great to read. Thanks very much for all your business in the past year.
Website simple to use and price for collection easily identified. However would like the VAT included in the original price estimate.
18/04/12
very good service
18/04/12
perfect! would do business with you again
18/04/12
Excellent
18/04/12
Great Service! All went smoothly! Many thanks!
18/04/12
So easy to arrange, considerably cheaper than booking direct with Parcelforce. Very impressed, will use you next time!
18/04/12
No comment left by this customer.
18/04/12
No comment left by this customer.
18/04/12
Very good service as usual.
18/04/12
No comment left by this customer.
18/04/12
Excellent Service Friendly Staff Prompt Response Highly Recommended to Everyone Definitely use again & again Thanks
18/04/12
Thank you and it's great news that you will be recommending us.
My parcel was damaged on the way to we're it was taken! Was not happy as it was an expensive parcel!
18/04/12
Our Response: Sorry to read that your item is damaged. Please contact our support team who will help you make a claim.
No comment left by this customer.
18/04/12
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