We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
No comment left by this customer.
19/04/12
parcel never collected
19/04/12
Good as always
19/04/12
No comment left by this customer.
19/04/12
fast delivery, fantastic
19/04/12
brilliant service
19/04/12
Collected on time and delivered on time - what more do you want
19/04/12
No comment left by this customer.
19/04/12
Very easy instructions and good value service!!
19/04/12
No comment left by this customer.
19/04/12
it would help if you took pay pal
19/04/12
No comment left by this customer.
19/04/12
Usual efficient service, easy to use will be using again.
19/04/12
The collection was on day requested and packages where delivered the following day as expected.
19/04/12
Very impressed as a first time user. Am or Pm collection notification would be great advantage?
19/04/12
We were told that the parcel would be picked up on Friday but no one turned up and we weren't informed that it would be delayed till monday
19/04/12
excellant
19/04/12
price delivery exceptional will be using you again already recomended you to someone else
19/04/12
Thank you and it's great news that you will be recommending us.
The site is very easy to use. However, the prices are not so competitive at the moment.
19/04/12
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
Excellent service will use again
19/04/12
No comment left by this customer.
19/04/12
The length of time it takes you to get answers from couriers (when a parcel hasn't been delivered or the tracking updated). Crazy
19/04/12
No comment left by this customer.
19/04/12
Service was very easy to use, very informative no hidden charges, did exactly what we wanted, very well impressed.
19/04/12
Great work.
19/04/12
The driver failed to show for the scheduled collection on the Friday. I am in the process of writing my complaint for compensation
19/04/12
very good and efficient service
19/04/12
More information as to what documents you want taped to the parcel
19/04/12
well missed collecting 3 days in a row caused me problems cost me money and now not the cheapest in the market no sorry or any reason for i
19/04/12
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
Parcel monkey service excellent but NightFreight who collected weren't prepared for a 50kg, 50x50x50 parcel despite the order saying so!
19/04/12
Our Response: The order says "Photocopiers" so could it have been a bit larger than what they were expecting?
I would like to see the parcel status updated quicker and the ability of tacking without a need to go to a different web site.
19/04/12
There is no need to go to a different website as the item booked can be tracked from ours.
Superb Service and fast delivery....highly recommended.
19/04/12
every thing is fine suggest that if you send two parcels same address a bigger discount is given
19/04/12
No comment left by this customer.
19/04/12
We had 143 boxes to send same weight/size but would need to key in individually.
19/04/12
fab services as always
19/04/12
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