We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
No comment left by this customer.
20/04/12
No comment left by this customer.
20/04/12
No comment left by this customer.
20/04/12
No complaints - excellent value for money service!
20/04/12
Another job well done
20/04/12
Easy to use, delivery and collection as described. Very happy and would use again and recommend
20/04/12
No comment left by this customer.
20/04/12
Collected when agreed, delivered when on time.
20/04/12
Very fast and efficient service, I will be using parcel monkey from now on!
20/04/12
Fantastic!!
It would be better if I could specify the time I will be available for the courier to arrive. At least a choice before noon or afternoon.
20/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
USED MANY TIMES WITH NO PROBLEMS & GOOD SERVICE
20/04/12
Thanks very much for your long term business.
WEBSITE SIMPLE & EASY TO USE
20/04/12
That's great to read as we try to make things easy for our customers when booking with us.
Arrived on the day expected and in one piece. Very efficient.
20/04/12
No comment left by this customer.
20/04/12
Nice and pleasent service and spot on delivery
20/04/12
No comment left by this customer.
20/04/12
No comment left by this customer.
20/04/12
No comment left by this customer.
20/04/12
No comment left by this customer.
20/04/12
Very easy to arrange. Good fast pickup and delivery. Excellent!
20/04/12
No comment left by this customer.
20/04/12
2 parcels booked for 16 April - not collected until 18 April but only after numerous phonecalls. Not good enough. Irate customers.
20/04/12
Our Response: This review was in relation to the booking made last Thursday which was collected on Friday and delivered the next working day on Monday 16th April.
great service very efficent would use again
20/04/12
We would recommend you to anyone - thank you again
20/04/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
20/04/12
we use parcel monkey regularly and always have good service at a good price.
20/04/12
Thank you very much for your repeat business.
Totally rubbish service,the whole experience has been v stressful,you cancelling the delivery when it's already collected no communication
20/04/12
Our Response: Please read the details at the top of the tracking page. As the account holder we do not cancel orders but on behalf of the courier concerned we are sorry you have had problems with this booking.
No comment left by this customer.
20/04/12
waited all day,rang 2 check pickup,told they missed us had 2 take to depot otherwise customer wud not of received wen promised not good
20/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection.
Would have been nice if a pickup timeframe was available, had to wait in all day until 5pm for pickup
20/04/12
Just as soon as our courier partners can offer a collection window then we will provide it to our customers.
quick and on time like always, thank you
20/04/12
No comment left by this customer.
20/04/12
good communication, speedy service for a good price. thanks
20/04/12
couier company didnt collect on booked date, but easy rebooking
20/04/12
No comment left by this customer.
20/04/12
Excellent service
20/04/12
Collection and delivery Service was excellent. Very annoyed that parcel was left on
20/04/12
Sorry this item was not signed for on delivery as it should have been and we will contact the courier concerned.
Price was good. Took 2 hrs longer than expected to reach destination but got there which was vital. Staff very friendly and helpful.
20/04/12
Most impressed wth service even delivered on a local holiday
20/04/12
That's great to read, Thanks.
No comment left by this customer.
20/04/12
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